Vol. 3 Chapter 3 : Therapeutic Communications Flashcards
Having the ability to view the world through another's eyes while remaining true to yourself is called: A. Sympathy B. Empathy C. Internalization D. Advocacy
B. Empathy
The term “encode” means to: A. Interpret a message B. Listen to or read a message C. Respond to a message D. Create a message
D. Create a message
Reasons for failing to communicate include: A. Lack of privacy B. Feedback C. Nonverbal communication D. Decoding
A. Lack of privacy
Ways to build trust and rapport with a patient, a family, and bystanders include:
A. Using the patient’s first name as soon as you learn it
B. Strolling casually into the scene
C. Modulating your voice appropriately
D. Using a pleasant cologne or perfume
C. Modulating your voice appropriately
Elements of nonverbal communication include all of the following, EXCEPT: A. Relative level B. Distance C. Stance D. Written questions
D. Written questions
In the United States personal distance, or “personal space,” is considered to extend \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ from an individual. A. 12 feet or more B. 4 to 12 feet C. 1.5 to 4 feet D. 0 to 1.5 feet
C. 1.5 to 4 feet
Standing below the patient’s eye level indicates:
A. A willingness to let the patient have some control of the situation
B. Equality
C. An air of authority
D. That you are completely confident and in control of the situation
A. A willingness to let the patient have some control of the situation
An open stance means that you are: A. Vulnerable B. Off balance C. Confident D. Tense
C. Confident
Which of the following statements about social distance is true?
A. It is best for assessing breath and other body odors.
B. It is best for performing patient assessment.
C. It causes visual distortion.
D. It is used for impersonal business transactions.
D. It is used for impersonal business transactions.
Questions framed to guide the direction of a patient’s answer are called: A. Leading questions B. Open-ended questions C. Closed questions D. Direct questions
A. Leading questions
Appropriate questioning techniques include all of the following, EXCEPT:
A. Asking only one question at a time
B. Listening to the patient’s complete response
C. Using medical terminology as much as possible
D. Using open-ended questions
C. Using medical terminology as much as possible
Once the speaker has stopped talking, provide feedback to confirm that you understand the message. Feedback techniques include all of the following, EXCEPT: A. Distancing B. Clarification C. Interpretation D. Confrontation
A. Distancing
Effective communications with pediatric patients include all of the following, EXCEPT:
A. Telling the child what you are doing and why
B. Explaining your equipment
C. Not telling the child if something will hurt
D. Getting down to the child’s eye level
C. Not telling the child if something will hurt
Characteristics of adolescents age 13 to 18 years include:
A. Being distrustful and uncooperative
B. Seeing the world their own perspective only
C. Resenting being spoken to as if still a child
D. Being scared and believing that what has happened is their own fault
C. Resenting being spoken to as if still a child
The term “ethnocentrism” means:
A. A view of one’s own lifestyle as the most desirable
B. A view of one’s own lifestyle as being inferior
C. The interaction of one culture with another
D. The imposition of one’s beliefs, values, and so on on people of another culture
A. A view of one’s own lifestyle as the most desirable
An important principle to follow when using an interpreter is to:
A. Avoid using the children of immigrants as interpreters
B. Address only the interpreter
C. Ask only one question at a time
D. Speak quickly.
C. Ask only one question at a time
When caring for elderly patients, it is important to remember:
A. To be familiar with them, using their first names
B. To treat them similarly to the way you treat children
C. To use affectionate terms, such as “Honey,” “Missy,” or “Dude”
D. That interviews may take longer
D. That interviews may take longer
If a patient is blatantly hostile, EMS personnel should:
A. Approach the patient cautiously but firmly
B. Leave the patient alone
C. Avoid making any show of force
D. Be sure to maintain a clear path to an exit from the situation
D. Be sure to maintain a clear path to an exit from the situation
When dealing with an overly talkative patient, the paramedic should:
A. Inform the patient that you need to control the conversation in order to treat them
B. Only ask closed-ended questions during the assessment and transport
C. Allow the patient to see you become frustrated so that he will stop talking
D. Allow the patient brief periods of free rein
D. Allow the patient brief periods of free rein
When transferring patient care to emergency department staff, the paramedic should:
A. Wait with the patient a maximum of 5 minutes before leaving the ED
B. Leave the hand-off report at the receiving desk
C. Introduce the patient by name to the receiving nurse or doctor and say good-bye to the patient before leaving
D. Leave as soon as the receiving nurse or doctor looks at the patient
C. Introduce the patient by name to the receiving nurse or doctor and say good-bye to the patient before leaving
______________________________________________ is the
exchange of information using common symbols—written, spoken, or other
forms, such as signing or body language.
Communication
Identification with and understanding of another’s situation,
feelings, and motives is called
______________________________________________.
Empathy
To create a message is to
______________________________________________.
Encode
To interpret a message is to
______________________________________________.
Decode
