VOIP Provider Comparison Checklist

Question 1

Partnership

Answer 1

Will this company fully manage my voice network while providing me network visibility?

Does the company provide a one-on-one consultation to customize a solution that is right for my business goals?

Will I receive a tailored recommendation and implementation that is unique to my business?

Question 2

Support

Answer 2

Can the company offer 24/7/365 support?

Does the company provide dedicated and personal in-region support?

Will the VoIP engineers managing my network hold the industry’s top specialized certifications?

Question 3

Voice Quality & Premium Feature

Answer 3

Is fiber-optic connectivity paired with VoIP to provide the best voice quality on the market?

Does the company offer a customized solution with a deep set of features including voicemail to email, a failsafe measure for 24/7/365 incoming calls, etc.?

Will the company regularly install software updates and upgrades?

Are the software updates completed offsite and after working hours so that my business day isn’t interrupted?

Question 4

Training

Answer 4

Will the company provide onsite employee training?

To ensure the special features are always used correctly even during a disaster, will employees be provided customized, one-on-one training on functionality?

Is on-going training offered to ensure your employees fully adopt the VoIP solution?

Question 5

Scalability

Answer 5

Will the voice solution scale as my business experiences growth and changes?

Will they offer zero up-front costs for adding lines?

Question 6

Industry-Leading Phone

Answer 6

Does the company offer top-of-the-line phone options from industry leaders like Polycom, Cisco, and Yealink?

Question 7

Quick Response

Answer 7

Does this company’s average response time align with my needs?

Will the provider maintain the response times we agree upon?

Question 8

Unified Communications

Answer 8

Will the technology integrate unified communications (instant messaging, email, video conferencing, etc.) with my VoIP phone service?

Will it link to my desktop, office phone, smartphone, and tablet?

Does it allow me to maintain a single phone number with an arsenal of communication tools?

Question 9

Redundancy

Answer 9

Is there a back-up solution to ensure continuous uptime?

Is the system monitored 24/7/365 to ensure I always have access?

Question 10

Sustainability

Answer 10

Does the company have a long history of providing customer-focused technology solutions?

Do they have the power of scale and depth to support my growing company needs?