Vertical Structure

Question 1

What is a chain of command?

Answer 1

The line of authority that vertically links all employees with successively higher levels of management.

Question 2

Four elements of delegation process

Answer 2

Delegation, Responsibility, Authority, Accountability

Question 3

Delegation

Answer 3

The act of assigning part of a manager’s activities to subordinates.

Question 4

Responsibility

Answer 4

Subordinate needs to/should perform assigned duties.

Question 5

Authority

Answer 5

The power to act and make decisions in carrying out assignments.

Question 6

Accountability

Answer 6

Employees must answer to their superiors for the quality and performance of the work that has been delegated to them and accept any criticism or credit for their performance.

Question 7

Types of spans of control

Answer 7

Narrow and Wide

Question 8

Narrow span of control

Answer 8

Each employee holding a position of authority is responsible for at least two others

Question 9

Wide span of control

Answer 9

Persons of authority are responsible for at least five others