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NCI Terms and Definitions > Verbal Intervention > Flashcards

Verbal Intervention Flashcards

0
Q

Tips and Techniques

A

Repeat all the interventions in a dos and don’ts t-chart

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1
Q

Keys to Setting Limits

A

Clear and Simple

Reasonable

Enforceable

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2
Q

What is EMPATHIC LISTENING?

A

An active process to determine what a person is saying

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3
Q

5 components of Empathic Listening

A
  1. Give undivided attention
  2. Be nonjudgmental
  3. Allow for silence
  4. Make restatements to clarify
  5. Listen for the real message
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NCI Terms and Definitions (14 decks)

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