Verbal Communication

Question 1

Verbal comms skills attempt to prevent you from

Answer 1

Complaints, greatest speech you’ll regret, physical confrontations

Question 2

4 characteristics human voice

Answer 2

Tone, Pitch, Pace, Modulation

Question 3

Which characteristic gets us in trouble the most

Answer 3

Tone

Question 4

Why do we ask any reason or any justification reason for the contact

Answer 4

Admission of guilt

Question 5

What is the more efficient way of saying calm down to someone

Answer 5

It’s going ot be alright, what’s the matter

Question 6

8 steps of tactical communication

Answer 6

meet and greet
identify you and dept.
give reason for stop
ask for any reason for infraction
ask for driver’s license, reg, insur
Where are the documents
Make a decision
Effective Close

Question 7

3 deadly arenas

Answer 7

street, court, media

Question 8

as ego goes up what goes down

Answer 8

Officer safety

Question 9

Repeating comands more than twice can imply weakness? T F

Answer 9

True

Question 10

When telling someone to do something it is diffusing to say

Answer 10

For your safety and mine

Question 11

What allows us to maintain tac edge in verbal comms

Answer 11

Tactical empathy ( anticipate their actions)

Question 12

What does the acronym SAFER stand for

Answer 12

Security
Attack
Flight
Excessive Repetition
Revised Priorities

Question 13

QEE principle

Answer 13

Quickly, effectively, efficiently

Question 14

Use this when someone speaks different language

Answer 14

Language Line

Question 15

OODA Loop

Answer 15

O- observe
O- orient
D- Decide
A- Act

Question 16

How do you tell someone is stuck in their OODA loop

Answer 16

They are asking the same statement repetedly, with darting eyes or other flight body language. Address the behavior to break it. (Stuck betwen orient and decide)