Venue

Question 1

air walls

Answer 1

moveable wall panels used to partition a larger area into smaller rooms; frequently used to divide larger ballrooms into smaller spaces

Question 2

back of house

Answer 2

service areas of the venue not usually seen by attendees

Question 3

banquet captain

Answer 3

lead team member(s) at the venue overseeing food service at an event

Question 4

room block

Answer 4

group of rooms or seats set aside for a specific event or group at a group price

Question 5

breakout room

Answer 5

smaller rooms at the venue made available for breakout sessions

Question 6

cancellation clause

Answer 6

detailed explanation in the contract of the penalties should a cancellation occur

Question 7

change order

Answer 7

document provided to a venue or vendor that outlines changes to an existing order or agreement

Question 8

comp rooms

Answer 8

number of free rooms provided by a venue based on a number of rooms or room nights puchased by a group

Question 9

cut-off date

Answer 9

the day when a facility releases the block of rooms or space held for your event if not booked

Question 10

function space

Answer 10

the locations or spaces at a venue where functions can be hosted

Question 11

green room

Answer 11

a private room for speakers, VIPs, performers to relax, away from the crowd, mostly used to meet with invited guests or media

Question 12

hall

Answer 12

the facility where exhibits are held, or the area within a venue where exhibits are placed

Question 13

head count

Answer 13

the real number of guests attending an event

Question 14

hospitality suite

Answer 14

a hotel room or suite reserved by a group to entertain customers and invited guests; often feature refreshments and food

Question 15

house count

Answer 15

the number of occupied guest rooms in a hotel on any given night

Question 16

housekeeping

Answer 16

department of a hotel charged with cleaning and maintaining guest rooms and all public spaces in the venue

Question 17

incidentals

Answer 17

miscellaneous expenditures at a hotel such as mini-bar, phone calls, in-room movies, and room service

Question 18

inclusive rates

Answer 18

rates that include all service fees, tips, and taxes

Question 19

M.O.D.

Answer 19

manager on duty

Question 20

no-show

Answer 20

an expected attendee or guest who does not show up, and the hotel reservation is not used and not cancelled; usually billed for one night

Question 21

overbooked

Answer 21

confirmed reservations at the hotel exceed the number of available guest rooms at the hotel

Question 22

per diem

Answer 22

by the day expenditure allowance commonly, but not exclusively, used by government employees

Question 23

pick-up

Answer 23

the number of guest rooms used compared to the number of guest rooms blocked for an event

Question 24

pre-con meeting

Answer 24

meeting for the event or meeting planner to review in detail the BEOs and other details of the event with the staff of the venue

Question 25

Request for Proposal/ RFP

Answer 25

a formal request by a company, containing detailed specs, to a prospect vendor asking for a bid based on the provided specs

Question 26

rooming list

Answer 26

list of guest names and their lodging needs given to a hotel by a meeting planner prior to the event

Question 27

service charge

Answer 27

fee for services provided by a facility, including food staff

Question 28

set-up time

Answer 28

time to set-up an exhibit or prepare for the event prior to guest arrival

Question 29

skirting

Answer 29

fabric attached to the side of the tables, stages, and risers, hiding cords and storage

Question 30

walk or being walked

Answer 30

guest with confirmed reservation are sent to another hotel due to overbooking at the hotel for which they hold a confirmed reservation