Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

A plus > VCE Practice B > Flashcards

VCE Practice B Flashcards

1
Q

Which of the following IP addresses can be pinged from the Internet?

A

68.14.24.3

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

A technician is tasked with purchasing a wireless router that is backwards compatible with any other wireless device. Which of the following standards should the technician choose?

A

802.11n

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

A new server has recently been purchased and needs to have the RAID configured for its four drives. Which of the following RAID levels would be set up to provide the BEST performance and data protection?

A

5

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections?

A

Parallel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

A technician wants to install a secondary IDE drive which will be configured for additional user storage on the same IDE channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the operating system is set to MA?

A

Place a jumper on the SL jumper block of the secondary drive.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Which of the following wireless standards operates either exclusively or optionally in the 5.4GHz spectrum?

A

A and N

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Which of the following characteristics is generally found on a docking station that port replicators do not offer?

A

Docks have independent hardware that replicators lack.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Which of the following features allows an operating system to access multiple virtual processors?

A

Hyperthreading

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Which of the following technologies uses a Cold Cathode Florescent Lamp Inverter to backlight the screen?

A

LCD

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

For a wireless network configured to use WPA2 with AES encryption, which of the following is the MAXIMUM bit strength of the encryption?

A

256 bits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Which of the following would be the BEST means of securing access to a user’s corporate laptop?

A

Biometrics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Which of the following wireless security standards uses AES, and is considered the MOST secure means of encryption?

A

Wireless Protected Access v2

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Which of the following would be a necessary step in performing preventive maintenance on a thermal printer?

A

Clean the heating element

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Which of the following is the MAXIMUM number of unique addresses in a Class C network?

A

254

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Which of the following RAID types uses a drive mirroring algorithm? (Select TWO).

A

RAID 1 and RAID 10

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Which of the following adapters causes the LEAST amount of signal loss?

A

DVI to HDMI

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Which of the following is a public IP address?

A

55.5.254.1

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

A technician is testing the voltages of connectors on the motherboard. Which of the following connectors would give a reading of 12V?

A

Molex

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

A technician needs to set up three wireless AP’s in a single small office building. Which of the following channels should the technician select (one channel per AP) to ensure the APs do not interfere with each other? (Select THREE).

A

1, 6, 11

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

A company would like to connect multiple departments into one network operations center (NOC), yet provide each department with autonomy from one another and enable them to share their high speed Internet connection. Which of the following devices would BEST enable the NOC to accomplish this?

A

Switch

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

A customer has a shared printer on their front desk. Both the printer and computer are heavily utilized on a daily basis. The user states the computer is constantly bogged down when they print a large document and would like it fixed. The BEST solution would be to:

A

attach the printer to a print server.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

A company is converting to LCD monitors and needs to properly dispose of all CRT monitors. Which of the following is an important consideration when disposing of CRT monitors?

A

The materials within the cathode ray tube are harmful.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Joe, a user, requests that a new printer be installed for his SOHO environment. Joe wants to be able to print to the device from any location within the SOHO. Which of the following should be used?

A

802.11

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

A technician is troubleshooting a desktop system that is shutting down randomly after short time periods. After accessing the system BIOS, the technician checks various data from the motherboard sensors. Which of the following would indicate an issue with the system?

A

CPU fan RPM value is 0

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

A customer reports that when they try to boot their desktop computer and have their MP3 player attached, it fails to boot. When the MP3 player is not attached, the computer boots properly. Which of the following will correct this issue and allow the computer to boot with or without the MP3 player attached?

A

Disable USB hard drives in the boot options

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Which of the following bus speeds is supported by PC2-5300 and PC2-4200?

A

533Mhz

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

When installing a wide SCSI controller in a computer, which ID number should be configured on the controller to give it the highest priority in the chain?

A

7

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

When installing a wide SCSI controller in a computer, which ID number should be configured on the controller to give it the highest priority in the chain?

A

7

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

Which of the following are steps to take before replacing or updating the memory in a laptop? (Select TWO).

A

Unplug the AC power adapter

Remove the battery

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

Which of the following is an example of an APIPA address?

A

169.254.44.157

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

Which of the following network topologies is the MOST likely to affect other downstream devices if an issue occurs?

A

Bus

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

Which of the following is a standard AMD processor socket type?

A

F

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Which of the following is a standard Intel processor socket type?

A

LGA

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

Which of the following cable types is LEAST affected in areas of high EMI?

A

Fiber

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

Which of the following private network types would MOST likely be used for a corporation with 100, 000 employees?

A

Class A

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

Ann, a customer, has an older printer that has no network or USB connection but she still would like to use it on her new machine. Which of the following would be the MOST likely card a technician should install?

A

Serial/Parallel card

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

Which of the following cards would utilize a 4G signal to provide Internet access?

A

Cellular cards

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

A technician, Joe, is working on a small form factor PC and needs to install an additional NIC card. Upon closer inspection, Joe notices that he cannot close the case with the new NIC installed. Which of the following cards does Joe need to complete the installation?

A

Riser card

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

Older laptops that did not use LEDs used which of the following to power the backlight lamp?

A

Inverter

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

Which of the following memory types is MOST commonly found in servers?

A

ECC DIMM

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

Which of the following can be used as the default gateway for the 192.168.1.0/24 network?

A

192.168.1.10

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

A home user wants to configure the wireless AP for gaming. Some games require that dynamic inbound communication be allowed for the game to work properly. Which of the following should the user configure on the AP to ensure games will work properly when dynamic communication is required while maximizing security?

A

Port triggering

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

Which of the following should the technician configure on a WAP to conceal the data being sent by the wireless clients?

A

Enable WEP

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
44
Q

Which of the following devices uses a list of MAC addresses to direct packets to the appropriate interface?

A

Switch

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
45
Q

Which of the following devices is used to convert initially audible signals into digital signals to provide communication between two endpoints?

A

Modem

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
46
Q

A user has lost connection to the Internet, but can still browse locally shared folders. Which of the following connections is MOST likely down?

A

WAN

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
47
Q

A technician just finished replacing a laptop screen, and upon first boot notices that the screen provides a very faint but darkened image which cannot be adjusted. Which of the following was MOST likely left unplugged after replacement?

A

Inverter

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
48
Q

A laptop user has asked a technician to purchase a device that allows for central connection of multiple external devices. The user is cost-sensitive, so they would like a device that does not provide power to the laptop during usage. Which of the following items would BEST fit the user’s needs?

A

Port Replicator

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
49
Q

A small computer repair office has carpeted flooring. Which of the following accessories would BEST prevent against random electrical static damage?

A

ESD mats

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
50
Q

Which of the following types of connectors is used on a VGA cable?

A

DE-15

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
51
Q

Which of the following peripherals needs to be configured after installation to work correctly?

A

Touch screen

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
52
Q

Joe, a user, needs to connect a MIDI device to his computer, but the PC does not have the appropriate port. Which of the following add-ons would MOST likely have the port the PC needs?

A

Sound Card

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
53
Q

A user is explaining a problem they are having to a technician. During the explanation the technician determines what the cause of the problem is. Which of the following should the technician do?

A

Wait until the user finishes their explanation and then offer advice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
54
Q

After making repairs to a user’s system, which of the following actions should a technician take?

A

Contact the customer a few days later to determine the state of repairs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
55
Q

A user reports that a thermal printer is leaving the same part of every printed label blank. Which of the following steps should the technician perform FIRST?

A

Clean the element

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
56
Q

Which of the following is the MOST common connection type for external CD-ROM drives?

A

USB

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
57
Q

A user already has 2 RAM modules in a 64-bit Windows 7 PC. Each is a 1GB DDR-PC1600 RAM module. The user has 2 additional RAM modules that are each 2GB DDR-PC800. Which of the following is true about the PC after installing the additional RAM modules?

A

The system accesses all RAM at 100MHz

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
58
Q

Which of the following devices requires 3.3V of power from the motherboard?

A

Serial Port Card

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
59
Q

Multicast addresses fall in which of the following classful address ranges?

A

Class D

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
60
Q

Which of the following translates digital signals into analog for transmission over phone lines?

A

Modem

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
61
Q

Which of the following cable types typically transmits the video from an analog security camera back to the CCTV system?

A

RG-59

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
62
Q

Which of the following cable types should always be used through life safety areas?

A

Plenum

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
63
Q

Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 2.4GHz frequency?

A

G

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
64
Q

A user has 6, 250 Megabytes worth of pictures they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium?

A

DL DVD Burner

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
65
Q

Laser printers and thermal printers both use a heating element to function. Which of the following differentiates them?

A

Thermal printers use device specific stock.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
66
Q

When referring to laser printing, which of the following describes the development process?

A

Toner is pulled to the charged areas of the drum.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
67
Q

Which of the following would MOST likely be found on a docking station versus a port replicator?

A

DVD-ROM

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
68
Q

A technician has been tasked with designing a new printing solution for a small team. They want to be able to use a central printer from their shared workspace as well as the conference room next door. Which of the following connection methods would BEST suit their need?

A

Wireless

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
69
Q

ESD mats are useful for protecting against which of the following hazards?

A

Static buildup

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
70
Q

When a technician suspects prohibited activity on an organization’s network or computers, which of the following is the FIRST step they should take?

A

Confirm an actual infraction has taken place

71
Q

A customer wants to be able to archive a large 15 to 20 GB project to optical media using a single disk. Which of the following should a technician recommend?

A

Blu-Ray writer

72
Q

Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly?

A

Inkjet

73
Q

A home user’s PC has an over-clocked CPU with a relatively small heat sync, small fans on the 800W power supply, and a high-end video card. Which of the following is the recommended solution that will manage heat more effectively?

A

Liquid cooling system

74
Q

Which of the following wireless standards operates at 5GHz? (select two)

A

802.11a and 802.11n

75
Q

A technician is preparing to perform a processor upgrade on a critical company server. Which of the following precautions should be taken FIRST before performing such work on a system? (Select TWO).

A

Remove all jewelry

Put on an anti-static wrist strap

76
Q

Activity logs show a large amount of data downloaded from a company server to an employee’s workstation overnight. Upon further investigation, the technician identifies the data as being outside the scope of the employee’s regular job functions. Which of the following steps should the technician take NEXT?

A

Report through proper channels

77
Q

Which of the following supports a maximum frequency of 100MHz?

A

CAT5

78
Q

A brand new datacenter has been wired with all CAT6a wiring. A technician has been tasked to immediately install and boot up an already configured mission critical file server. Prior to turning the server on, the technician realizes that they had brought CAT5e patch cords by mistake. Which of the following should the technician do?

A

Inform the customer and recommend temporarily using the CAT5e cable.

79
Q

Which of the following helps law enforcement show accountability for evidence as it was
gathered?

A

Chain of custody

80
Q

A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of its network infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the environment?

A

MAC address of the printer.

81
Q

A technician has been asked to install a printer on a Windows 7 machine. Through which of the following Control Panel utilities will the technician install the printer?

A

Devices and Printers

82
Q

A technician has been asked to share a laser printer amongst the users in an HR workgroup. The printer will need to be accessed from distances up to 200 feet through no more than one to two, hollow, dry board walls. Which of the following methods should be used?

A

802.11x

83
Q

A technician has been asked to identify the unknown network addresses from a series of printers attached to the network via external hardware printer servers. Which of the following will provide the technician with the necessary information?

A

Performing a device print page from each print server

84
Q

RAID 5 requires a minimum of how many hard drives?

A

3

85
Q

When installing a floppy drive data cable, it is important for a technician to ensure which of the following? (Select TWO).

A

Availability of compatible power connectors

Proper orientation of the data cable

86
Q

A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps should a technician try FIRST?

A

Check the toner level to see if it is low.

87
Q

When installing a laptop at a desk that will be using stationary dual monitors, which of the following ports should be used? (Select TWO).

A

VGA

HDMI

88
Q

Which of the following is the maximum throughput of a USB 3.0 connection?

A

4.8 Gbps

89
Q

Which of the following types of connectors can use a maximum of 8 strands of wires?

A

RJ-45

90
Q

A system board has six slots for memory chips, aligned in two banks. Which of the following is the optimal memory configuration this board supports?

A

Triple Channel

91
Q

A technician is trying to install a full-size PCI card into a slim line desktop PC. Which of the following would MOST likely be required to facilitate installation?

A

Riser card

92
Q

Which of the following network cable types has the longest range?

A

Single-mode fiber

93
Q

A technician is asked to repair a broken Ethernet jack in a conference room. Which of the following tools would the technician use when repairing the wall jack?

A

Punchdown tool

94
Q

A user with a USB printer would like to print from more than one computer. Which of the following features should be used?

A

File and printer sharing

95
Q

Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on a CD- RW?

A

70

96
Q

Which of the following connectors provides the capability to pass both analog and digital signals?

A

DVI-I

97
Q

A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST?

A

Use the printer manufacturer’s cleaning kit to clean the print head.

98
Q

A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which of the following tools would BEST be used to connect the cable to the wall jack?

A

Punchdown

99
Q

Which of the following devices uses MAC tables to allow multiple computers to access a single network connection?

A

Switch

100
Q

Which of the following Internet connection types usually has access controlled with PPPoE security authentication?

A

DSL

101
Q

Which of the following laptop components provides direct electrical supply to illuminate the screen’s image?

A

Inverter

102
Q

Ann, a technician, is sent to a chemical company to troubleshoot their server. She is concerned about what types of chemicals she will be exposed to. Which of the following documents would address Ann’s concerns?

A

MSDS document

103
Q

A technician is connecting an old dot matrix printer to a computer. The printer’s cable has a non- rectangular connector that connects to a pink port in the back of the computer. This type of connection is MOST likely which of the following?

A

Parallel

104
Q

Which of the following Internet connection types uses analog transmission? (Select TWO).

A

DSL

Dial-up

105
Q

Which of the following transmission methods is dependent on line of sight?

A

IR

106
Q

Which of the following cable types has the LONGEST transmission range?

A

Single-mode fiber

107
Q

Which of the following laser printer parts creates the image on the drum that picks up toner?

A

Laser scanner assembly

108
Q

Which of the following laser printer components will flip the paper to allow for printing on both sides?

A

Duplex assembly

109
Q

A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams as well. Which of the following would be the BEST course of action to repair the printer?

A

Install a manufacturer recommended maintenance kit

110
Q

Which of the following Internet connection types has the HIGHEST latency?

A

Satellite

111
Q

Which of the following would BEST describe the capabilities of a 64-bit operating system?

A

Capable of utilizing 128GB RAM.

112
Q

Joe, a user, wants to modify the fan speed settings on his PC. Which of the following locations allows the fan speed settings to be changed?

A

BIOS

113
Q

A user has purchased a new touch screen tablet and is reporting that the touch interface is extremely inaccurate and almost unusable. Which of the following actions should a technician take FIRST to resolve the issue?

A

Calibrate the touch interface

114
Q

A technician needs to install a projector into a conference room with several windows. Which of the following should the technician consider so that the displayed image is always visible?

A

Lumens

115
Q

A common method of accessing computers remotely that uses port 23 is known as?

A

Telnet

116
Q

Which of the following allows for audio and video connections using a single cable?

A

HDMI

117
Q

Which of the following standards is an expansion card slot used only for graphics?

A

AGP

118
Q

A technician, Anne, has repaired a CEO’s laptop. Which of the following is the LAST step that should be taken after the repair is completed?

A

Document all of the services provided

119
Q

A technician, Anne, notices there are no hardware volume control buttons on the new laptops that were ordered. Which of the following would control the volume on the laptop?

A

Function keys

120
Q

A technician wants to simplify users’ wireless configuration in a new remote office. Which of the following must be configured on the access point to allow wireless clients to automatically negotiate secure authentication with the SOHO access point?

A

Enable WPS

121
Q

Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task Manager is reporting the system as having 8 cores. She is convinced this system only has four cores. Which of the following technologies is causing the discrepancy?

A

Hyperthreading

122
Q

A technician is installing new hard drives into a server and needs to set IDs to numbers ranging from 0-15. Which of the following types of drives is the technician installing?

A

SCSI

123
Q

By default, which of the following ports is used for SMTP?

A

25

124
Q

A small office with five computers on a workgroup that are directly connected to a switch is an example of which of the following network topologies?

A

Star

125
Q

Joe would like an Internet connection that is always on, stable, and not influenced by atmospheric conditions. Which of the following Internet connection types would BEST meet Joe’s requirements?

A

Cable

126
Q

A customer is terminating an employee for suspected activity that is against company policy. They have called Ann to consult with them on how to best preserve any evidence the company may be required to provide in court. Which of the following would BEST preserve the integrity of the data and best serve the client?

A

Remove and secure any HDD from the computer, documenting the process.

127
Q

Which of the following wireless standards operates at 5 GHz and has a maximum speed of 54 Mbps?

A

802.11a

128
Q

Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop can no longer stay powered on even when plugged in. Which of the following hardware components is MOST likely in need of replacement?

A

System board

129
Q

Joe, a user, has a new slim profile laptop and is in need of additional USB ports. He has also requested FireWire connection capabilities which his laptop does not provide. Which of the following would BEST fit the specifications Joe has provided?

A

A docking station

130
Q

Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the following would she find the proper way to cleanup the spill?

A

MSDS

131
Q

Which of the following is the MAXIMUM number of unique IP addresses on an IPv4 Class A network?

A

16.3 Million

132
Q

Which of the following is an advantage of an IPv6 network?

A

Virtually unlimited number of network addresses

133
Q

Which of the following connection types is capable of transmissions speeds up 100 Gbps?

A

Fiber

134
Q

Joe’s company just moved into a new building, and the company’s management is very concerned about proper equipment grounding. Which of the following risks are they attempting to mitigate by grounding equipment?

A

Electrical shock

135
Q

A video adapter typically has which of the following connector types?

A

HDMI

136
Q

The accounting department has requested a printer with a duplexing assembly. They most likely want to add which of the following features?

A

Print on both sides

137
Q

Which of the following will send all received packets out all of its ports except the port it was received on?

A

Hub

138
Q

Which of the following is used to detect and correct a single bit error in a memory DIMM?

A

ECC

139
Q

A new user in a corporate HR department must print to a network printer. This printer is only used by the HR department for confidential documents. Which of the following is the FASTEST way to allow the user access to the printer?

A

Add the new user to the HR group.

140
Q

Which of the following devices requires calibration as part of its installation?

A

Touch screen

141
Q

A cellular mobile hot-spot would create which of the following network types?

A

PAN

142
Q

An upset customer, Anne, calls in to a repair center to report that her new computer is not working. Anne berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO).

A

Maintain a positive attitude

Listen and do not interrupt the customer

143
Q

A technician, Joe, has been told that one of the workers at his company has been using a company laptop for illicit activity. The IT manager assigned Joe the task of retrieving the laptop and bringing it back to the repair center. Which of the following has Joe performed?

A

Gathering evidence

144
Q

A technician is given a failed memory module with 184 pins and is told to order a replacement. Which of the following modules will the technician order?

A

DDR

145
Q

Which of the following wireless standards broadcasts in the 5 MHz range only?

A

802.11a

146
Q

A user has a CAD / CAM workstation that is to be reconfigured into a Gaming PC. Which of the following would be the EASIEST and MOST effective upgrade?

A

Add better Sound Card

147
Q

A user who performs data entry would like to use the number pad on a laptop that does not have one. Which of the following solutions should a technician recommend? (Select TWO).

A

Use a USB connected Number Pad

Enable the number pad using a function key

148
Q

A technician is attempting to salvage an old laptop for further use. Which of the following parts are MOST likely to be considered upgradeable in a laptop? (Select TWO).

A

Memory

Hard drive

149
Q

A user would like to buy a new computer and will eventually add several more hard drives and possibly a second video card. Which of the following form factors should be recommended?

A

ATX

150
Q

Which of the following modules of DDR SDRAM is designed to operate at 200 MHz using DDR-400 chips?

A

PC-3200

151
Q

Which of the following are MOST commonly used to connect a printer to a computer? (Select TWO).

A

Ethernet

DB-9

152
Q

Which of the following processor socket types would support an AMD processor? (Select TWO).

A

F

940

153
Q

Which of the following protocols is used to capture various parameters from network devices in a secure manner?

A

SNMP

154
Q

Which of the following connection types is MOST likely associated with an external DVD drive?

A

USB

155
Q

Which of the following is a feature of both triple and dual channel memory architectures?

A

Small pieces of data are interleaved to reduce latency

156
Q

Which of the following voltages can be measured from a Molex connector on the power supply? (Select TWO).

A

5 volts

12 volts

157
Q

Which of the following TCP/IP addresses is a Class B address?

A

172.16.32.1

158
Q

When upgrading BIOS firmware, which of the following limits are MOST commonly increased?

A

RAM

159
Q

Which of the following would be used to connect two remote sites?

A

Router

160
Q

A bank wants to maximize the security of employee computer data displayed on their screen. Which of the following would BEST accomplish these goals?

A

Privacy filters

161
Q

A technician is installing a new IDE optical drive. Which of the following power connectors is needed for the new drive to function?

A

Molex

162
Q

When purchasing a new copy of Windows, which of the following CPU characteristics needs to be taken into account?

A

Architecture

163
Q

When adding a FireWire adapter to a laptop, which of the following ports would MOST likely be used?

A

Express card 34

164
Q

Which of the following displays uses gas to display the image?

A

Plasma

165
Q

A user’s laptop does not produce sound even though the volume settings are at maximum in the operating system. Which of the following would MOST likely resolve this issue?

A

A hardware volume control

166
Q

Network cards have a unique hex number assigned to every unit. This number is known as which of the following?

A

MAC address

167
Q

Which of the following ports is used for HTTPS traffic by default?

A

443

168
Q

Which of the following should be configured on a wireless router to block port 3389?

A

Firewall

169
Q

The computer keeps rebooting, losing power, and shutting down intermittently. After verifying that there are no issues with overheating the technician suggests that PSU possibly needs to be replaced. Which of the following tools will technician use to determine if the PSU is the cause?

A

Multimeter

170
Q

Which of the following cable types is used to transmit data from a satellite dish to the satellite modem?

A

RG-6

171
Q

A customer needs to run several virtual machines on their design workstation to work on cross platform software. Which of the following should be maximized to improve workstation performance? (Select TWO)

A

RAM

Number of CPU cores

172
Q

Older video cards used S-video to output to a TV. This standard has been replaced by:

A

HDMI

173
Q

Which of the following is the BEST approach a technician should take when informing a customer about their findings of any specific computer problem?

A

Use non-technical terms.

174
Q

Most notebook PCs have their WiFi antenna located in the:

A

top cover

A plus (4 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions