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801 - B Flashcards

1
Q

In addition to power and DVI, which of the following additional connections is needed to setup a fully functional touch screen LCD monitor?

A

USB

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2
Q

A technician is diagnosing a laser printer that is consistently having issues picking up paper from the first tray. Which of the following items would the technician replace FIRST?

A

Rollers

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3
Q

Which of the following types of Ethernet should be used if a technician has no choice but to run cable along fluorescent lighting arrays in a suspended ceiling?

A

STP

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4
Q

Which of the following resolution modes, by design, provides the BEST possible visual quality on a flat screen LCD monitor?

A

Native

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5
Q

A technician needs to install an appropriate PSU into a new machine. The technician needs available power for a floppy drive, two older IDE hard disks, a single SATA hard disk, and an IDE optical drive. How many unique power connectors will the PSU need to accommodate the listed devices?

A

3

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6
Q

The process of voltage control to limit the volume of liquid delivered is used in:

A

inkjet printers.

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7
Q

A technician servicing a user’s computer notices the user has a lot of desktop icons linking to inappropriate websites. Which of the following should the technician do NEXT?

A

Report through proper channels

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8
Q

Which of the following should a technician configure on a small office home office (SOHO) wireless router so IP addresses are automatically assigned to devices on the wireless network?

A

DHCP

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9
Q

A technician has just installed two memory modules on a motherboard that supports DDR3 RAM with the bus speed up to 1600 MHz. The specifications of memory are DDR3 1066 MHz for one module and DDR3 1333 MHz for another. On which of the following bus speeds will the system function?

A

1066 MHz

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10
Q

A customer states that since the new firewall has been installed, the customer has not been able to send email. Which of the following ports on the firewall should be checked?

A

25

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11
Q

Which of the following can be implemented on a WAP to ensure that only certain client machines can access it?

A

MAC filtering

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12
Q

A technician notices that the PC is not receiving an IP address. Which of the following tools would the technician use to troubleshoot the computer’s NIC?

A

Loopback plugs

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13
Q

A client wants to store video and music in one central location and stream it to multiple devices. Which of the following would BEST fill this need?

A

Home server

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14
Q

A technician needs to make several patch cables. Which of the following tools would the technician use to attach the RJ-45 ends to the cables?

A

Crimpers

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15
Q

Which of the following topologies would cause the network to be segmented if any one machine went offline?

A

bus

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16
Q

A standard Internet mail account receives incoming messages on which of the following ports?

A

110

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17
Q

Which of the following encryption methods is considered easily broken and should be avoided when configuring wireless security?

A

WEP

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18
Q

Which of the following special function keys might prevent a user from connecting to the Internet?

A

Wireless

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19
Q

When configuring a new hard drive for use in a hot swappable environment, which of the following connection types should be used?

A

eSATA

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20
Q

Which of the following should be recommended for cooling a high-end gaming PC? (Select TWO).

A

Additional case fans

Liquid cooling system

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21
Q

In older laptop screens, the backlight is powered by which of the following?

A

A CCFL lamp

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22
Q

An outline of an image can be viewed on a laptop screen, but it is very dim and the screen appears almost black. This can be caused by a failing. (Select TWO).

A

inverter.

LCD.

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23
Q

The wireless antenna is typically located inside the laptop’s:

A

display bezel.

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24
Q

A technician performed a clean install of Windows XP on a laptop and finds that the Bluetooth on/off switch is not working. Which of the following will BEST resolve this issue?

A

Installing the Bluetooth stack/driver

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25
Q

Which of the following connection types would MOST commonly be found on a laptop to display out to an external monitor? (Select TWO).

A

VGA

HDMI

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26
Q

A laptop running a Windows operating system has a key that is supposed to launch Internet Explorer, but is not functioning. Which of the following will resolve this?

A

Installing Hotkey drivers from a manufacturer’s website

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27
Q

Which of the following printers requires manual alignment?

A

Dot matrix

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28
Q

A user has a parallel printer and wants to share it on the company network. Which of the following devices would the user need?

A

A print server

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29
Q

Which of the following cable types uses a 9-pin connector?

A

Serial

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30
Q

Which of the following has a MAXIMUM transmission speed of 10 Mbps?

A

CAT3

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31
Q

Thermal paste is used between the CPU and heatsink to:

A

aid in the transfer of energy from the CPU to the heatsink.

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32
Q

Which of the following devices is necessary to provide power to a laptop LCD screen?

A

Inverter

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33
Q

A user would like to share a local USB printer with several users in the office. Which of the following methods would BEST accomplish this?

A

Enable print sharing

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34
Q

Which of the following memory types comes in the SIMM variety?

A

SDRAM

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35
Q

Which of the following would benefit MOST from the use of dual monitors?

A

A/V editing station

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36
Q

Which of the following cable types carries an analog video signal across three separate physical channels?

A

Component

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37
Q

Which of the following can ONLY be installed when a laptop is turned off and disconnected from all power sources?

A

SODIMM chip

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38
Q

A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86 installed. Which type of printer driver is needed to complete the installation?

A

32-bit

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39
Q

Before installing a new expansion card, which of the following should a technician consider? (Select TWO).

A

Power supply wattage

Bus type

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40
Q

A technician wants to install a printer to use port LPT1, but the computer does not currently have such a port. Which of the following expansion cards should the technician install and configure to create an LPT1 port?

A

Parallel

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41
Q

A user wants to purchase a new computer to use word processing software only. Which of the following computer types should be recommended?

A

Thin client

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42
Q

A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet printer has a cartridge for each of the CMYK colors, and the user recently replaced the magenta cartridge. Which of the following should the technician do NEXT?

A

Perform printer head cleaning

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43
Q

A technician notices an impact printer has run out of ink. Which of the following should the technician do NEXT?

A

Replace the ribbon

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44
Q

A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit?

A

Pickup rollers

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45
Q

A technician needs to replace a desktop computer’s power supply. Which of the following should the technician do FIRST?

A

Remove watch and all jewelry

46
Q

Which of the following would BEST protect equipment from a brown out?

A

UPS

47
Q

A technician observes another technician trying to steal a company laptop. Which of the following should the first technician do NEXT?

A

Report through proper channels

48
Q

A user needs a new gaming computer which can be both fast and quiet. Which of the following should MOST likely be installed to meet the user’s requirements?

A

Liquid-based cooling system

49
Q

Which of the following should a technician check FIRST on the laptop if the system’s battery is not being charged?

A

DC-in jack

50
Q

A keyboard has been replaced on a laptop. Which of the following is the MOST likely cause that the keyboard does not work?

A

The keyboard data cable was not connected properly.

51
Q

Which of the following should a technician do NEXT, if the laptop’s internal speakers do not work, after replacing the motherboard due to a video issue?

A

Check the speaker’s connection to the motherboard

52
Q

Which of the following is the MAIN purpose of cleaning the printer during the imaging process?

A

It takes off any residual toner left after development

53
Q

Which of the following computer components are located on the Northbridge? (Select TWO).

A

CPU and RAM

54
Q

Which of the following can be used to change fan speeds?

A

BIOS

55
Q

A client wants to take their old VCR tapes and put them on a DVD. Which of the following expansion cards would need to be installed in a computer to perform this task?

A

Video capture

56
Q

Which of the following 802.11 standards has the MAXIMUM throughput of 11 Mbps?

A

B

57
Q

Which of the following socket types is for an Intel CPU?

A

1156

58
Q

Which of the following socket types is for an AMD CPU?

A

940

59
Q

Which of the following cable types is MOST often found in Plain Old Telephone Service (POTS)?

A

CAT3

60
Q

Besides the CPU, which of the following components might have their own heatsink?

A

Graphics card

61
Q

Which of the following is the BEST type of cable to prevent EMI?

A

Fiber

62
Q

A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but can access shares on another PC used for common files. The printer appears to be powered on. Which of the following would be the MOST likely cause of the issue?

A

Printer PC is off network

63
Q

A CAD/CAM user requires faster onscreen refresh rates. Which of the following slots allows for faster graphic performance?

A

PCIe

64
Q

Which of the following is MOST likely to contain hazardous voltages?

A

CRT display

65
Q

A technician encounters prohibited materials on a computer located in a common area that is used by several employees. Which of the following should be done FIRST?

A

Report the incident to management

66
Q

A technician is preparing to install a new wireless printer for use in an environment with several wireless networks installed. Which will be used to determine the wireless network that the printer will be available from?

A

SSID

67
Q

Which of the following RAM modules has a PC rating of 10600?

A

DDR3

68
Q

Which of the following types of RAM is typically used to improve reliability?

A

ECC

69
Q

Which of the following uses Intel’s core i CPUs? (Select TWO).

A

1366 and 1155

70
Q

Which of the following hard drives has the BEST shock resistance?

A

SSD

71
Q

Which of the following communication standards requires line-of-site with no obstacles in order to operate properly?

A

IR

72
Q

Which of the following connectors is found on every desktop power supply?

A

Molex

73
Q

A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located?

A

Under the keyboard

74
Q

A laptop is not charging the battery and occasionally shuts off even when the power cord is plugged in. This is a symptom of a bad:

A

DC jack.

75
Q

Which of the following typically cannot be upgraded in a laptop?

A

Video card

76
Q

A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user’s issue. Which of the following is the MOST appropriate response?

A

“Please explain the issue and I will work to resolve it.”

77
Q

A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says “This category is being blocked because it is streaming media. Please click continue to use your assigned quota time”. The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on streaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user?

A

“A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message.”

78
Q

Since calling in an issue two days ago, a user reports that they have not heard from a help desk technician. Which of the following is the MOST appropriate response?

A

Let the user know that the problem will be escalated immediately.

79
Q

After responding immediately to a dispatch, a technician arrives to resolve the customer’s issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take?

A

Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager.

80
Q

A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?

A

Finish listening to the customer’s explanation without interrupting if it will not take an excessive amount of time.

81
Q

Which of the following is the FIRST step a technician should take to replace a network printer?

A

Notify all users before unplugging the printer.

82
Q

In which of the following situations is it appropriate for an IT service provider to make copies of a customer’s confidential data?

A

With the customer’s permission, for backup purposes

83
Q

Which of the following is the proper way to remove a PCMCIA card from a laptop running Windows XP?

A

Click on the safely remove hardware icon, stop the device, and remove the card

84
Q

Which of the following components would MOST likely be utilized in a virtualization server? (Select TWO).

A

Maximum memory

Quad core CPU

85
Q

A surge suppressor is only capable of providing protection against which of the following environmental hazards?

A

Power spikes

86
Q

Which of the following expansion cards would provide support for additional internal storage?

A

RAID controller

87
Q

In a laser printer, which of the following components uses heat to apply the toner onto the page?

A

Fuser assembly

88
Q

A technician is trying to connect the high-end 5.1 surround sound audio system to their Home Theater PC. Front and rear channels produce the sound but the subwoofer and the front speaker seem to be muted. Which of the following would the technician MOST likely check to resolve the issue?

A

The subwoofer and the front channel speaker’s RCA cable connection to the computer’s audio card.

89
Q

Which of the following panel types consumes the MOST power?

A

Plasma

90
Q

Which of the following needs to be configured on a wireless router to allow specific client machines to connect?

A

MAC filtering

91
Q

A user is suspected of engaging in prohibited activity on their workstation. Which of the following should be done FIRST?

A

Inform a supervisor or management.

92
Q

Which of the following is required in order for BitLocker to be enabled?

A

Trusted platform module

93
Q

Which of the following networking standards can operate at two different channel widths on the same spectrum simultaneously?

A

802.11n

94
Q

Which of the following describes the process laser printers use to secure toner to paper?

A

Fusing

95
Q

Which of the following will provide the FASTEST boot times for a laptop user?

A

Solid state drive

96
Q

Which of the following media has a capacity of 8.6 GB?

A

DL DVD

97
Q

Which of the following devices is MOST likely to outperform a 15,000 rpm SAS hard drive in read speed?

A

SSD

98
Q

The technician has identified prohibited content on a PC. Which of the following would be the FIRST action that the technician should take?

A

Report it

99
Q

A customer would like to upgrade their onboard fast Ethernet connection to connect to their new gigabit network at the gigabit speed. Which of the following will enable them to do so?

A

Install a 10/100/1000 NIC.

100
Q

A technician needs to access the system BIOS at boot time on a PC. Which of the following are possible BIOS access keys? (Select TWO).

A

F2
And
Delete

101
Q

A customer reports that their 4-year-old PC takes a long time to boot. The technician investigates and finds the BIOS is rediscovering the hardware environment at every boot. Which of the following will MOST likely fix this problem?

A

Change out the CMOS battery on the motherboard.

102
Q

A technician installs a biometric device using the manufacturer supplied driver. After confirming the device functions properly, the technician performs Windows and antivirus updates. Which of the following would BEST explain why the biometric device no longer functions?

A

The recently installed Windows updates overwrote the manufacturer’s supplied biometric device driver.

103
Q

Which of the following describes the MAIN difference between a plenum rated cable versus a non- plenum rated cable?

A

A reduced production of hazardous fumes when subjected to fire

104
Q

Which of the following describes the function of a hub in a network?

A

Broadcasts packets it receives to all connections

105
Q

Which of the following describes the function of a switch in a network?

A

Transmits packets it receives to specific connections

106
Q

A technician is repairing a printer in the payroll department that includes employees’ sensitive information. Which of the following should the technician do with the printed sensitive information documents that were used for testing?

A

Shred the printed documents.

107
Q

A technician has replaced a riser inside a server and the riser is failing again after reboot. Which of the following should have been used when initially replacing the riser?

A

ESD mat

108
Q

Which of the following video types has a DB-15 connector?

A

VGA

109
Q

Which of the following connectors would terminate a POTS connection?

A

RJ-11

110
Q

A user wants to secure their home wireless network and allow only certain devices access to the network. Which of the following measures would be the MOST effective means of limiting access?

A

Use MAC filtering

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