Values and principles

Question 1

What are the values

Answer 1

1. working together for patients.
2. respect and dignity
3. commitment to quality of care.
4. compassion.
5. improving lives.
6. everyone counts.

Question 2

Describe working together for patients

Answer 2

1. Patients come first in everything we do.
2. We fully involve patients, staff, families, carers, communities, and professionals inside and outside the NHS.
3. We put the needs of patients and communities before organisational boundaries.
4. We speak up when things go wrong.

Question 3

Describe Respect and dignity

Answer 3

1. We value every person – whether patient, their families or carers, or staff – as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits.
2. We take what others have to say seriously.
3. We are honest and open about our point of view and what we can and cannot do.

Question 4

Describe commitment to quality of care

Answer 4

1. We earn the trust placed in us by insisting on quality and striving to get the basics of quality of care – safety, effectiveness and patient experience – right every time.
2. We encourage and welcome feedback from patients, families, carers, staff and the public.
3. We use this to improve the care we provide and build on our successes.

Question 5

Describe Compassion

Answer 5

1. We ensure that compassion is central to the care we provide and respond with humanity and kindness to each person’s pain, distress, anxiety or need.
2. We search for the things we can do, however small, to give comfort and relieve suffering
3. We find time for patients, their families and carers, as well as those we work alongside. We do not wait to be asked, because we care.

Question 6

Describe Improving lives

Answer 6

1. We strive to improve health and wellbeing and people’s experiences of the NHS.
2. We cherish excellence and professionalism wherever we find it – in the everyday things that make people’s lives better as much as in clinical practice, service improvements and innovation.
3. We recognise that all have a part to play in making ourselves, patients and our communities healthier.

Question 7

Describe Everyone counts

Answer 7

1. We maximise our resources for the benefit of the whole community, and make sure nobody is excluded, discriminated against or left behind.
2. We accept that some people need more help, that difficult decisions have to be taken – and that when we waste resources we waste opportunities for others.

Question 8

Summarize values

Answer 8

1. Our commitment revolves around placing patients at the forefront of our actions, involving a wide array of stakeholders within and beyond the NHS.
2. We prioritize respect and dignity by valuing each individual, being transparent, and considering diverse perspectives.
3. Additionally, our dedication to quality care involves earning trust, actively seeking feedback, and continually improving, all while fostering compassion, striving for better health outcomes, and ensuring inclusivity to maximize resources for the benefit of the entire community.

Question 9

What is NHS constitution

Answer 9

1. the NHS provides a comprehensive service, available to all
2. access to NHS services is based on clinical need, not an individual’s ability to pay
3. the NHS aspires to the highest standards of excellence and professionalism
4. the NHS aspires to put patients at the heart of everything it does
5. the NHS works across organisational boundaries and in partnership with other organisations in the interest of patients, local communities and the wider population
6. the NHS is committed to providing best value for taxpayers’ money and the most effective, fair and sustainable use of finite resources
7. the NHS is accountable to the public, communities and patients that it serves.

Question 10

What is meant by ‘the NHS provides a comprehensive service, available to all’

Answer 10

1. It is available to all irrespective of gender, race, disability, age, sexual orientation, religion, belief, gender reassignment, pregnancy and maternity or marital or civil partnership status.
2. promote equality through the services it provides and to pay particular attention to groups or sections of society where improvements in health and life expectancy are not keeping pace with the rest of the population.

Question 11

access to NHS services is based on clinical need, not an individual’s ability to pay:

Answer 11

1. NHS services are free of charge, except in limited circumstances sanctioned by Parliament.

Question 12

The NHS aspires to the highest standards of excellence and professionalism

Answer 12

1. high quality care that is safe, effective and focused on patient experience
2. Respect, dignity, compassion and care should be at the core of how patients and staff are treated
3. patient safety, experience and outcomes are all improved when staff are valued, empowered and supported

Question 13

The patient will be at the heart of everything the NHS does

Answer 13

1. It should support individuals to promote and manage their own health.
2. should be coordinated around and tailored to, the needs and preferences of patients, their families and their carers.
3. Those in the armed forces, reservists, their families and veterans are not disadvantaged in accessing health services in the area they reside.
4. Patients, with their families and carers, where appropriate, will be involved in and consulted on all decisions about their care and treatment.
5. The NHS will actively encourage feedback from the public, patients and staff, welcome it and use it to improve its services.

Question 14

The NHS works across organisational boundaries:

Answer 14

1. It works in partnership with other organisations in the interest of patients, local communities and the wider population.
2. The NHS is an integrated system of organisations and services bound together by the principles and values reflected in the Constitution.
3. The NHS is committed to working jointly with other local authority services, other public sector organisations and a wide range of private and voluntary sector organisations to provide and deliver improvements in health and wellbeing.

Question 15

The NHS is committed to providing best value for taxpayers’ money

Answer 15

1. It is committed to providing the most effective, fair and sustainable use of finite resources.
2. Public funds for healthcare will be devoted solely to the benefit of the people that the NHS serves.

Question 16

The NHS is accountable to the public, communities and patients that it serves

Answer 16

1. government which sets the framework for the NHS and which is accountable to Parliament for its operation.
2. However, most decisions in the NHS, especially those about the treatment of individuals and the detailed organisation of services, are rightly taken by the local NHS and by patients with their clinicians.
3. The system of responsibility and accountability for taking decisions in the NHS should be transparent and clear to the public, patients and staff.
4. The government will ensure that there is always a clear and up-to-date statement of NHS accountability for this purpose.