Leadership

Question 1

What is the leadership way

Answer 1

1. We are compassionate
2. We are curious
3. We are collaborative

Question 2

What are the parts of ‘we are compassionate’

Answer 2

1. We are inclusive, promote equality and diversity and challenge discrimination.
2. We are kind and treat people with compassion, courtesy and respect.

Question 3

We are inclusive, promote equality and diversity, and challenge discrimination:

Answer 3

1. We learn from and respect the lived experience of the people around us and work to promote equality, diversity and inclusion so everyone feels they belong in the NHS and within a broader family of caring communities.
2. We lead by example, enabling the voices of those affected by discrimination to be heard.
3. We speak up when we see behaviours that aren’t inclusive or don’t promote diversity and equality and support others who do.
4. We actively seek feedback to inform how to improve things and move forward.
5. We seek diverse views when making decisions because we understand how important they are for securing the best possible outcomes for patients, service users, residents and staff.

Question 4

We are kind and treat people with compassion, courtesy and respect

Answer 4

1. We treat everyone as they would wish to be treated, whoever they are and whatever they do.
2. We never underestimate the physical and emotional impact that work in the NHS, health and care can have and offer support to those who need it.
3. We don’t forget the little things like saying ‘please’ and ‘thank you’.
4. We create psychologically safe environments that enable open, honest and fearless conversations. where we listen and act.
5. We work to ensure our patients, service users, residents and staff do not experience intimidation, abuse or bullying.
6. We accept responsibility for our behaviours and strive to take steps to improve.
7. We take actions to improve the health and wellbeing of our teams

Question 5

What are the parts of ‘we are curious’

Answer 5

1. We aim for the highest standards and seek to continually improve harnessing our ingenuity.
2. We can be trusted to do what we promise.

Question 6

We aim for the highest standards and seek to continually improve harnessing our ingenuity

Answer 6

1. We constantly aim to deliver high-quality care and experiences to patients, service users, residents and staff.
2. We are not afraid to try new things and encourage creative thinking and champion the innovation that leads to continuous improvement and new solutions.
3. We empower our staff to make improvements to the way care is delivered and the way services are run.

Question 7

We can be trusted to do what we promise

Answer 7

1. We aim always to deliver what we promise and when we cannot, we communicate what we will do in a clear, engaging and transparent way.
2. We engage with staff and listen to each other, our patients, service users, residents and staff.
3. We communicate clearly to prevent misunderstanding, taking time to check that people know what is being asked of them, as well as appreciating what they ask of us.
4. We acknowledge when things have gone wrong and act in a way that creates a fair and just culture.

Question 8

Describe we are collaborative

Answer 8

1. We collaborate, forming effective partnerships to achieve our common goals. 2. We celebrate success and support our people to be the best they can be

Question 9

We collaborate, forming effective partnerships to achieve our common goals

Answer 9

1. We foster strong teamwork and take care to understand what matters to patients, service users, residents and staff.
2. We are clear on our responsibilities and contributions and make the best use of the expertise we and our partners bring.
3. We are optimistic and ambitious and are not afraid to step out of our comfort zone when working with others.
4. We value open, respectful, thoughtful debate with our partners. When our partners’ priorities differ from ours, we negotiate in a respectful way, focusing on our shared goal of promoting wellbeing and providing high quality care that improves population health.
5. We are consistent in the way we communicate our views, being respectful and honest to all who we are talking to.

Question 10

We celebrate success and support our people to be the best they can be

Answer 10

1. We acknowledge the effort and contribution of the people we work with.
2. We support people to develop their skills and progress in their careers so they can help the NHS, health and care partners deliver high quality care and improve population health outcomes.
3. We help people to achieve their goals and work with them to identify opportunities for development where it is needed.
4. We proactively address identified disparities in recruitment and progression.

Question 11

What are the different parts of the leadership model

Answer 11

1. Inspiring shared purpose
2. Leading with care
3. Evaluating information
4. Connecting our service
5. Shared vision
6. Engaging the team
7. Holding to account
8. Developing capability
9. Influencing for results

Question 12

Inspiring shared purpose:
What it means:

Answer 12

1. Valuing a service ethos;
2. curious about how to improve services and patient care;
3. behaving in a way that reflects the principles and values of the NHS
4. diverse individuals doing different work, inspiring them to believe in shared values so that they deliver benefits for patients, their families and the community.
5. it is crucial to maintain consistency and inspire others under pressure, and exhibit confidence and resilience when dealing with personal risks. Additionally, actively promoting values and supporting colleagues in their professional growth are key aspects of effective leadership.

Question 13

Describe leading with care

Answer 13

1. understand the underlying emotions that affect their team, and care for team members as individuals, helping them to manage unsettling feelings so they can focus their energy on delivering a great service that results in care for patients and other service users.
2. understanding the unique qualities and needs of a team; providing a caring, safe environment to enable everyone to do their jobs effectively.

Question 14

Summarise idea of leading with care

Answer 14

1. It involves recognizing negative emotions and taking corrective measures, demonstrating a genuine concern for the health and well-being of the team, and performing acts of kindness.
2. Additionally, the leader is encouraged to self-reflect on their behavior, understand its underlying reasons, and acknowledge its impact on the team.
3. The ability to empathize, especially with those who differ from the leader, is highlighted, along with the responsibility to help colleagues understand the connection between their emotions and the quality of the service they provide

Question 15

What is evaluating information

Answer 15

1. Seeking out varied information and use this to generate new ideas and make effective plans for improvement or change
2. Make evidence-based decisions that respect different perspectives and meet the needs of all service users.
3. open and alert to information, investigating what is happening now so that they can think in an informed way about how to develop proposals for improvement.

Question 16

What does evaluating information invovle

Answer 16

1. Key aspects include collecting user feedback and accurately recording data
2. The individual is encouraged to identify patterns for efficiency, explore external sources for innovation, and establish ongoing methods for performance measurement.
3. Future-oriented thinking involves recognizing opportunities and risks, collaborating with stakeholders, and conducting thorough data analyses.
4. Creativity is valued, as seen in the application of fresh approaches and the encouragement of research to understand root causes.

Question 17

What is connecting our service

Answer 17

1. Understanding how health and social care services fit together and how different people, teams or organisations interconnect and interact.

Question 18

What does connecting our service require

Answer 18

1. Understanding the organisation and structure, so who to talk to to make informed decisions
2. Anticipate challenges and being flexible
3. Building relationships

Question 19

What is sharing the vision

Answer 19

1. Leaders convey a vivid and attractive picture of what everyone is working towards in a clear, consistent and honest way, so that they inspire hope and help others to see how their work fits in

Question 20

What does sharing the vision require

Answer 20

1. helping others understand their contribution to team goals, clear and thorough explanation, and the ability to inspire a vision.
2. Additionally, the questions touch on the use of stories and examples, describing future changes with hope and reassurance, and navigating controversial or complex plans through effective communication strategies

Question 21

What is engaging with the team

Answer 21

1. Leaders promote teamwork and a feeling of pride by valuing individuals’ contributions and ideas
2. this creates an atmosphere of staff engagement where desirable behaviour, such as mutual respect, compassionate care and attention to detail, are reinforced by all team members.

Question 22

What does engaging with the team require

Answer 22

1. Cultural Competence: Recognizing and actively appreciating each person’s unique perspectives and experiences.
2. Active Listening: Listening attentively to the team and valuing their suggestions.
3. Engagement Facilitation: Asking for contributions from the team to enhance their engagement.
4. Feedback Solicitation: Asking for feedback on both positive aspects and areas for improvement from the team.
5. Idea Generation Facilitation: Enabling the team to share and build upon each other’s ideas, even with potential risks.
6. Interpersonal Awareness: Encouraging team members to understand each other’s pressures and priorities for seamless cooperation.
7. Purpose-Driven Leadership:
   Encouraging the team to prioritize and deliver on a shared purpose alongside individual targets.

Question 23

What is holding to account

Answer 23

1. Agreeing clear performance goals and quality indicators
2. supporting individuals and teams to take responsibility for results
3. providing balanced feedback.

Answer 24

1. Personal Accountability: Taking personal responsibility for individual performance.
2. Goal Alignment: Making tasks meaningful and linking them to organizational goals and using SMART goals
3. Critical Thinking and Data Use: Challenging conventional thinking and encouraging data-driven business planning and decision-making.
4. Balanced Feedback and Support: Providing balanced feedback and support to improve performance and linking to vision
5. Timely Performance Management: Taking prompt action to manage poor performance.
6. Recognition and Reward: Actively seeking opportunities to celebrate and reward high standards.

Question 25

What is Developing capability

Answer 25

1. Leaders champion learning and capability development so that they and others gain the skills, knowledge and experience they need to meet the future needs of the service, develop their own potential, and learn from both success and failure.

Question 26

What does developing capability mean

Answer 26

1. Continuous Self-Development: Actively seeking opportunities to develop oneself and embracing learning outside the comfort zone.
2. Individual Assessment: Exploring and understanding the strengths and development needs of individuals in the team.
3. Feedback Provision: Offering regular positive and developmental feedback to help the team focus on professional development areas.
4. Career Aspirations Exploration: Exploring the career aspirations of team members and shaping development activities accordingly.
5. Talent Spotting: Identifying high-potential colleagues and addressing capability gaps through focused development efforts.

Question 27

What is Influencing for results

Answer 27

1. Leaders are sensitive to the concerns and needs of different individuals, groups and organisations, and use this to build networks of influence and plan how to reach agreement about priorities, allocation of resources or approaches to service delivery.

Question 28

What does influencing for results require

Answer 28

1. Respectful Communication: Being respectful in all circumstances and actively listening to different views.
2. Effective Argument Development: Developing and presenting well-reasoned arguments avoiding jargon and expressing oneself clearly.
3. Adaptive Communication: Adapting communication to the needs and concerns of different groups.
4. Impactful Communication Techniques: Using stories, symbols, and other memorable approaches to increase impact.
5. Verification of Understanding: Checking that others have understood the message.
6. Establishing Communication Channels: Creating formal and informal two-way communication channels for increased persuasiveness.
7. Utilizing Networks of Influence: Using ‘networks of influence’ to develop consensus and buy-in.
8. Building Shared Agendas: Creating shared agendas with key stakeholders.