Ux 1

Question 0

Why build in forgiveness

Answer 0

Forgiveness encourages users to explore your app. If they know they can try things out and not cause any permanent damage they are more willing to experiment (undos, redo, etc.)

Question 1

5 ways to handle errors better

Answer 1

• Make it impossible to do
• Turn errors into opportunities (wiki 0 results: offer to create page)
• handle inline as opposed to pop up
• suggest a way to recover instead of just stating problem
• undo

Question 2

8 ways users seek information?

Answer 2

1) Known Item
2) Exploring (semi-known)
3) Refine and narrow
4) Comparing
5) Getting board picture
6) Discover the unknown
7) Keeping up to date
8) Refinding

Question 3

What is carrots and trails

Answer 3

Having obvious cues (colored buttons) on page that say exactly what the user wants to do. It leads them through the site. It is making things obvious.

Question 4

How do you improve text/copy (2)

Answer 4

(users don’t read text)

• Omit needless words (trigger words, avoid happy talk)
• Make is scannable (headlines, short short paragraphs, many many bullets)

Question 5

What should you focus on for a new user

Answer 5

• Providing instant gratification: you have a few second to provide that user a “successful experience” that puts them on the right path.
• Maybe Use carrot and stick: clear path

Question 6

How is instant gratification used?

Answer 6

• if you can predict the first thing a new user is likely to do, make it stunningly easy.
• users unlikely to put in work now to see later long term benefits

Question 7

What is Satisficing

Answer 7

Satisfying & sufficient: User rapidly scan site and pick first thing they think works (users don’t spend time looking for the best option)

Question 8

When to implement Deferred Choice?

Answer 8

• Asking user for info/ do an action (registration, project creation, update).
• ex. ask for registration agin after checkout process.

Question 9

What is prospective memory?

Answer 9

Arranging something in the environment now to remind us of future plans. (ex. leave keys by the door, leave an email unread)

Question 10

How do you design for streamlined repetition?

Answer 10

Identity actions user might repeat: make it easier, reduce clicks, or reuse actions (ex. copy and paste: only 1 copy action..keep in mind for browsing content, show more than 1 item etc)

Question 11

Where is keyboard only entry common?

Answer 11

Data entry in multiple fields (don’t require user to move to mouse between fields)

Question 12

What does showing what other people did cause a user to do?

Answer 12

Do the same thing, especially if it is popular.

Question 13

What is responsive disclosure?

Answer 13

• Start with minimal content showing as users interact with portions show more content within the area/topic of action.
• the interface actually appears to be “created” in front of the user, one step at a time.

Question 14

3 basic ways (patterns) to navigate through a list of items?

Answer 14

1) Two panel selector (ex. same page: select left, show right)
2) List Inlay (ex. select & expand within list)
3) Drilldown (ex. load up new page/module)

Question 15

5 Use cases for interacting with a list

Answer 15

1) Getting an overview/summary
2) Browsing (relatively item by item)
3) Search for exact item
4) Search for item within category
5) Perform action (Rearranging, add/delete)

Question 16

5 Questions to ask when designing a list

Answer 16

1) length: Fit within space?
2) Order? Can user change order?
3) Groupings? Do groups have sub-groups?
4) Item types different? mix simple/complex?
5) Interaction? Show whole or preview

Question 17

What is responsive enabling

Answer 17

Items are shown but grayed out. Doing an action un-grays the item.
- tip: if click on grayed item show tool tip to explain why gray

Question 18

user is searching a list and knows the category they want, what do you do?

Answer 18

Sort or filter

Question 19

What is responsive disabling

Answer 19

Everything is shown but actions cause some sections to become grayed out or disappear
- (ex. filters become inactive when they provide 0 results)

Question 20

How to tell if a user will do an action.

Answer 20

• Utility = Expected benefits - expected interaction cost
• The higher Utility is the more likely a user will do that action.
• Ex. If there is a long auto complete list under a search box. The user is more likely to keep typing than scroll down to see if there selection is there

Question 21

User is just browsing the list but does not specifically have item in mind. 2 most important things?

Answer 21

1) Able to quickly/efficiently browse over list (previews?).
2) After selecting item can easily return to list

Question 22

4 Things to have when designing a form/input

Answer 22

1) User knows what they are asked for
2) If possible, avoid asking the question at all
3) In world knowledge: Good defaults, hints, autocomplete
4) Be forgiving of errors

Question 23

What does a user do when they visit a page?

Answer 23

• They scan and don’t read everything

- make satisfactory choices (not optimal- click the first reasonable option)

Question 24

3 Important rules of visual hierarchy (used for page layout)

Answer 24

1) The more prominent something is the more important appears
2) Things related visually should be logically related
3) Things nested show parts of something

Question 25

3 differences on touch devices from laptops.

Answer 25

• No hover effects
• Things need to look very very clickable as there is no cursor change to indicate click ability
• Bigger options for fingers

Question 26

Does number of clicks matter?

Answer 26

No, as long as user feels like the are on the “scent of information” getting closer to goal

Question 27

What is inattention blindness?

Answer 27

Type of change blindness in absence of visual distortion. Occurs when visual attention is consumed by cognitive demands of primary task. (Visual is a limited resource)

Question 28

Want someone to notice a change (3 factors)

Answer 28

1) salience (pop up that must be dismissed vs. google side bar)
2) change characteristics (speed, semantic relevance, eccentricity)
3) level of cluttering.

Question 29

Should you “make it a preference/setting”?

Answer 29

No. Use expertise to make a decision. Less information the user needs to interpret. If your decision turns out to be wrong can always tweak it later.

Question 30

3 states each page needs designs for

Answer 30

1) regular (app has data)
2) blank (first time use, no or limited data)
3) error (something went wrong)

Question 32

What can you do if you want something to stand out?

Answer 32

1) break a pattern (ex. Lost of items make one item different color)
2) movement
3) use color trails (pick a cta color and use that selectively thoughout site