about face

Question 1

What is the difference between a goal and a task?

Answer 1

Goal: expectation of End condition
Task: intermediate step towards reaching goal

Question 2

Problem with designing only for tasks / func. Req.

Answer 2

Does not tell you why or end goal user is trying to achieve
(Ex. Completing a form is a task but no user has the goal of putting text inside a box. What is their goal and expected result? Is the form even necessary?)

Question 3

Output of research?

Answer 3

Set of Behavior patterns. (Modes of use and goals/motivations)

Question 4

Design steps described in book

Answer 4

• Research
• Modeling (analysis & personas)
• requirements definition (user & business)
• framework design (guidng design principles & patterns )
• design refinement
• design supportb

Question 5

Limitations of qualitative research

Answer 5

• Only tells you what not why
• numbers/stats can just as easily be biased as qualitative interpretation.
• often reduces scope & variables to isolate effects. This might overlook important nuances.