User Stories and Journey Maps Flashcards
Empathy map
An easily understood chart that explains everything designers have learned about a type of user
Pain points
UX issues that frustrate the user and block the user from getting what they need
Personas
Fictional users whose goals and characteristics represent the needs of a larger group of users
Problem statement
A clear description of the user’s need that should be addressed
Product development lifecycle
The process used to take a product from an idea to reality
User group
A set of people who have similar interests, goals, or concerns
Accessibility
The design of products, devices, services, or environments for people with disabilities
Customizable text
A feature that allows users to change how text is displayed in order to read the text more easily
Edge case
What happens when things go wrong that are beyond the user’s control
Empathy
The ability to understand someone else’s feelings or thoughts in a situation
User journey
The series of experiences a user has as they achieve a specific goal
User story
A fictional one-sentence story told from the persona’s point of view to inspires and informs design decisions
