User Setup (7%)

Question 1

Why would a user be freezed?

Answer 1

To prevent the user from logging in without deactivating them, allowing for changes to any customization where the user has been used (e.g. workflow email alerts)

Question 2

What are some common user access issues?

Answer 2

– Wrong Username
– Entering password in wrong case
– User is locked
– Trying to login to a sandbox with the wrong URL

Question 3

What can be done to immediately prevent a user that left the company from having any access to Salesforce?

Answer 3

Freeze the user record, then make the adjustments needed to deactivate.

Question 4

What should be done when a user no longer needs to use Salesforce?

Answer 4

Deactivate the user record; users cannot be deleted.

Question 5

What administration tasks can an administrator delegate?

Answer 5

Create and assign users in certain roles and profiles, assign permissions sets, public groups, reset passwords, manage specific custom objects

Question 6

What field must be marked on the user record for users to be able to log in?

Answer 6

The “Active” checkbox

Question 7

What is the minimum information required to setup a user?

Answer 7

Username, Last Name, Email, Profile, Alias, Nickname and License

Question 8

What localization settings apply to a user?

Answer 8

Locale, Language, Time Zone and Currency Locale

Question 9

How would it be possible to check why a user is not able to login?

Answer 9

Login history on user record, or Login History for all users will give information regarding a login attempt.