User focus and advocacy. Keep evolving. User centred approach

Question 1

Context
Camp america

Answer 1

-ensuring children had the best experience
-important to augment product from one year to the next

Question 2

Action
Camp America

Answer 2

-during first summer, took a journal and jotted down what worked well/what i could improve on/any feedback from others
-included campers, management, other counsellors
-designed routes to cater to different levels
-campers wanted to be split into different groups and genres
-adapt schedules to meet campers needs
-created a questionnaire to be sent out to campers before my second year where they could highlight their interest, ability and counsellor preference

Question 3

Result
Camp America

Answer 3

-at the end of my first year i received good feedback on the classes. Well suited to campers
-When returning for second year I read my journal and implemented user centred design by analysing notes/feedback
-felt campers could benefit from a tailored programme
-campers liked that they could be paired with favourite mentor
-management supportive as i enhanced our approach to align with user focus

Question 4

Learning
Camp America

Answer 4

-able to adapt to users changing needs and requirements by building new dance routines/schedules
-taking on feedback independently to obtain information from the users about what they enjoyed
-live and breath it- passion for providing a quality service and experience for the end users
-tailored a schedule that would suit their requirements