Agile thinking. Different roles in a team. JOSIE'S

Question 1

Context
Josie’s

Answer 1

-busy period at weekend
-large influx of customers

Question 2

Action
Josie’s

Answer 2

-front of house so prioritised customer satisfaction
-balancing speed with quality- aligned to a prpoduct owner in agile
-supporting colleagues by helping others

Question 3

Result
Josie’s

Answer 3

-multidiciplinary team
-break down larger tasks and split resposibilities
-able to re-organise workflows to avoid delays
-communication kept team members up to data such as customer moral and challenges
-post rush hour we debriefed and had opportunities to suggest improvementa

Question 4

Learning
Josie’s

Answer 4

-value of flexibility alongside collaboration and how real world scenarios can benefit from frameworks
-focus on customer satisfaction in a fast paced customer focused environment enabled a successful outcome
-can be transferred into digital projects