Useful Concepts (Teams and Change)

Question 1

Motivation - What is Maslows Hierarchy of needs?

Answer 1

Model that proposes people have5 motivating Factors that lead to fulfilment.
1 - Safety
2 - Physiological
3 - Love/Belonging
4 - Self Esteem
5 - Self Actualisation / Fulfilment

Question 2

Motivation - What is Herzbergs 2 Factor model?

Answer 2

To Motivate, Hygeine factors (Conditions, relationships, renumeration) must be catered for, then work must contain Motivators (challenge, recognition, achievement)

Question 3

What is McClelland’s 3 needs theory?

Answer 3

Humans are motivated a dominant motivator, being either:
1 - Achievement
2 - Affiliation
3 - Power

Question 4

Problem Solving - what is a RCA?

Answer 4

Root Cause Analysis - work back from problem to find root cause. Often not the immediately obvious cause.

Question 5

Problem Solving - what is 5W’s 1H?

Answer 5

What? Why? When? Where? Who? How? - Ask the questions to identify the problem, why it’s happened, When it happened, Where the issue stems from? Who has responsibility? How can we prevent a repeat?

Question 6

Change - what is the Kubler-Ross change curve?

Answer 6

Diagram of the journey through change plotting emotions/feelings and their effect on morale/competence against time.
Shock, Denial, Frustration, Depression, Experiment, Decision, Integration

Can be used to map grief

Question 7

Change - What are the 3 stages of Lewin’s Change model

Answer 7

1 - Unfreeze current behaviour - create the desire for change
2 - Change
3 - Refreeze new behaviour - Systems, processes and structures that reinforce and retain new behaviour

Question 8

Listening - what are the 5 levels of listening? (S. Covey - 7 Habits)

Answer 8

1 - Ignoring
2 - Pretending
3 - Selevtive
4 - Active
5 - Empathic

Question 9

Team development - What are the stages of Tuckmans Model?

Answer 9

1 - Forming
2 - Storming
3 - Norming
4 - Performing
5 - Adjourning/Mourning

Question 10

What is Psychological safety?

Answer 10

Being able to speak up and express your feelings, concerns or grievances safely, without fear of judgement or that you may be viewed or treated differently because of these.