UPS

Question 1

UPS Founder

Answer 1

James “Jim” Casey

Question 2

Founding Date

Answer 2

August 28, 1907 in Seattle, WA as American Messenger Company

Question 3

What is a UPS delivery truck called? Tractor trailer called?

Answer 3

Delivery truck = “package car”

Semi/tractor trailer = “feeder”

Question 4

Current CEO

Answer 4

Carol Tomé

• previously David Abney
• twice named by a Forbes as top 100 Most Powerful Women
• 24 years at Home Depot…grew HD from 400 stores to 2,200 stores
• UPS board since 2003
• First Women CEO for UPS and in the industry

Question 5

UPS Headquarters

Answer 5

Atlanta, GA since 1991

Question 6

UPS Air Hubs

Answer 6

US: DAL, SDF (Worldport), MIA, ONT, PHL, RFD

INT’L: CGN, YHM, HKG, PVG, SZX

Question 7

UPS Aircraft

Answer 7

Total: 273 …. 274?

747: 45
MD-11: 38
767-300: 62
757: 75
A300: 53

Question 8

Parcels per year

Answer 8

In 2019 5.5 billion over 220 countries

Question 9

When did UPS airlines start?

Answer 9

Jan 1988 with many flight crew from Orion Air, which had been used for contract flights

Question 10

Company Montra

Answer 10

“Service - the sum of many things done right”

Question 11

UPS Values

Answer 11

1) Integrity
2) Teamwork
3) Service
4) Quality and Efficiency
5) Safety
6) Sustainability
7) Innovation

• Humility (one of John Casey’s most strongly held values)

Question 12

First Policy

Answer 12

“Never promise more than you can deliver and always deliver what you promise”

Question 13

UPS Slogans

Answer 13

Original (American Messenger Company): “Best Service, Lowest Rates”

2nd (Merchants Parcel Delivery): We Cover Seattle

“Moving at the Speed of Business”

“What Can Brown Do For You”

“We Love Logistics”

“United Problem Solvers”

Question 14

When did the UPS name become official?

Answer 14

Valentine’s Day 1919

Question 15

UPS “four founders”

Answer 15

James Casey
George Casey
Evert McCabe
Charles Soderstrom

Question 16

What is logistics?

Answer 16

• aims at full customer satisfaction
• all the different functions that go into getting a delivery from the source to the customer
• delivering the right customer the right product, at the right quantity, at the right time, in the right place, at the right price
• 1999 UPS Logistic Technologies was created from UPS Logistics Group (which had started in 1995)
• moves things fast and efficiently at the right cost for the customer

Question 17

What is supply chain?

Answer 17

• the big picture of the operation
• makes all the multiple phases of a business more efficient and reduces cost and creates value for the company
• encompasses a coordination between suppliers, partners, wholesalers, retailers, and customers
• UPS Supply Chain Solutions created in 1996 (a number of services that help business succeed and become more efficient)

Question 18

UPS Vision Statement

Answer 18

“Strong Today, Creating Our Tomorrow”

Question 19

Aspects of the Mission Statement

Answer 19

1) Growth of the Business (through excellence and value)
2) Profit Generating Enterprise
3) Inspiring People (improve communities)
4) Making a Difference (exceed expectations, beyond shipping)

Question 20

When did UPS go public?

Answer 20

November 1999

Question 21

UPS Foundation President

Answer 21

Eduardo Martinez

Question 22

UPS efforts to address COVID-19

Answer 22

• work closely with FEMA to provide supply chain services to distribute PPE and medical supplies across the US
• provided space at Worldport as a staging area for critical overseas shipments
• completing weekly studies on the impact of COVID-19 on small and medium sized businesses
• partners with Dr. Reddy’s Laboratories to help replenish US pharmaceutical stocks
• Provided logistics expertise to Emergency-Meals-to-You Program

Question 23

UPS Air Service dates

Answer 23

1929 - first air service via baggage on commercial airlines until 1931

1953 - 2 day delivery was created called Blue Label Air…also being transported on commercial airlines

1980 - SDF was opened as first major hub for sorting packages by aircraft
- UPS used companies like Evergreen and Orion to provide pilots and services. fleets of 727s, DC-8s, and 747s were used

1985 - next day air service to all 50 state and PR

1988 - UPS Airlines created as one of the biggest start ups in FAA history

1989 - domestic air service in Germany

1990s until 2001 727s were used on weekend passenger charter flights

1999 to 2002 - $1 billion expansion of SDF and adapting the name Worldport after completion

2001 - first delivery company with direct flight to China

Question 24

UPS Headquarter History

Answer 24

Seattle, WA - 1907

Los Angeles - 1920s?

New York - 1930

Greenwich, CT - 1975

Atlanta - 1991

Question 25

Significance of 1975?

Answer 25

In 1975, UPS became the first package delivery company to serve every address in the 48 continental United States

“The golden link”

Question 26

Dates Significant in the growth of UPS

Answer 26

Aug 28, 1907 - founding date

Feb 14, 1919 - Oakland expansion (UPS)

1922 - LA expansion with common carrier rights in LA only

1953 - common carrier rights approved between SF, and LA; also approved in Chicago

1975 - rights in Montana and Utah; and expanded services in AZ, ID, and NV creating “The Golden Link”

1980 - ability to serve all points in the USA

Question 27

First female pilot?

Answer 27

Emily Warner … captain of 737