UPS Flashcards
UPS Founder
James “Jim” Casey
Founding Date
August 28, 1907 in Seattle, WA as American Messenger Company
What is a UPS delivery truck called? Tractor trailer called?
Delivery truck = “package car”
Semi/tractor trailer = “feeder”
Current CEO
Carol Tomé
- previously David Abney
- twice named by a Forbes as top 100 Most Powerful Women
- 24 years at Home Depot…grew HD from 400 stores to 2,200 stores
- UPS board since 2003
- First Women CEO for UPS and in the industry
UPS Headquarters
Atlanta, GA since 1991
UPS Air Hubs
US: DAL, SDF (Worldport), MIA, ONT, PHL, RFD
INT’L: CGN, YHM, HKG, PVG, SZX
UPS Aircraft
Total: 273 …. 274?
747: 45 MD-11: 38 767-300: 62 757: 75 A300: 53
Parcels per year
In 2019 5.5 billion over 220 countries
When did UPS airlines start?
Jan 1988 with many flight crew from Orion Air, which had been used for contract flights
Company Montra
“Service - the sum of many things done right”
UPS Values
1) Integrity
2) Teamwork
3) Service
4) Quality and Efficiency
5) Safety
6) Sustainability
7) Innovation
- Humility (one of John Casey’s most strongly held values)
First Policy
“Never promise more than you can deliver and always deliver what you promise”
UPS Slogans
Original (American Messenger Company): “Best Service, Lowest Rates”
2nd (Merchants Parcel Delivery): We Cover Seattle
“Moving at the Speed of Business”
“What Can Brown Do For You”
“We Love Logistics”
“United Problem Solvers”
When did the UPS name become official?
Valentine’s Day 1919
UPS “four founders”
James Casey
George Casey
Evert McCabe
Charles Soderstrom
What is logistics?
- aims at full customer satisfaction
- all the different functions that go into getting a delivery from the source to the customer
- delivering the right customer the right product, at the right quantity, at the right time, in the right place, at the right price
- 1999 UPS Logistic Technologies was created from UPS Logistics Group (which had started in 1995)
- moves things fast and efficiently at the right cost for the customer
What is supply chain?
- the big picture of the operation
- makes all the multiple phases of a business more efficient and reduces cost and creates value for the company
- encompasses a coordination between suppliers, partners, wholesalers, retailers, and customers
- UPS Supply Chain Solutions created in 1996 (a number of services that help business succeed and become more efficient)
UPS Vision Statement
“Strong Today, Creating Our Tomorrow”
Aspects of the Mission Statement
1) Growth of the Business (through excellence and value)
2) Profit Generating Enterprise
3) Inspiring People (improve communities)
4) Making a Difference (exceed expectations, beyond shipping)
When did UPS go public?
November 1999
UPS Foundation President
Eduardo Martinez
UPS efforts to address COVID-19
- work closely with FEMA to provide supply chain services to distribute PPE and medical supplies across the US
- provided space at Worldport as a staging area for critical overseas shipments
- completing weekly studies on the impact of COVID-19 on small and medium sized businesses
- partners with Dr. Reddy’s Laboratories to help replenish US pharmaceutical stocks
- Provided logistics expertise to Emergency-Meals-to-You Program
UPS Air Service dates
1929 - first air service via baggage on commercial airlines until 1931
1953 - 2 day delivery was created called Blue Label Air…also being transported on commercial airlines
1980 - SDF was opened as first major hub for sorting packages by aircraft
- UPS used companies like Evergreen and Orion to provide pilots and services. fleets of 727s, DC-8s, and 747s were used
1985 - next day air service to all 50 state and PR
1988 - UPS Airlines created as one of the biggest start ups in FAA history
1989 - domestic air service in Germany
1990s until 2001 727s were used on weekend passenger charter flights
1999 to 2002 - $1 billion expansion of SDF and adapting the name Worldport after completion
2001 - first delivery company with direct flight to China
UPS Headquarter History
Seattle, WA - 1907
Los Angeles - 1920s?
New York - 1930
Greenwich, CT - 1975
Atlanta - 1991
Significance of 1975?
In 1975, UPS became the first package delivery company to serve every address in the 48 continental United States
“The golden link”
Dates Significant in the growth of UPS
Aug 28, 1907 - founding date
Feb 14, 1919 - Oakland expansion (UPS)
1922 - LA expansion with common carrier rights in LA only
1953 - common carrier rights approved between SF, and LA; also approved in Chicago
1975 - rights in Montana and Utah; and expanded services in AZ, ID, and NV creating “The Golden Link”
1980 - ability to serve all points in the USA
First female pilot?
Emily Warner … captain of 737
