Untitled Deck Flashcards
1
Q: What does BPM stand for?
A: Business Process Management.
2
Q: What is the purpose of an “As-Is” model?
A: To document and analyze the current business process.
3
Q: What is the purpose of a “To-Be” model?
A: To design an improved version of the process.
4
Q: What are the four key stages of BPM?
A: Model, Acquire, Implement, Ensure.
5
Q: What is acquired in the BPM “Acquire” stage?
A: System components like hardware, software, data, procedures, and people.
6
Q: What is implemented during the BPM “Implement” stage?
A: The new business process and supporting information system.
7
Q: What does the “Ensure” stage of BPM focus on?
A: Creating policies and procedures for ongoing process effectiveness.
8
Q: Name one type of BPMN artefact.
A: Data object.
9
Q: What symbol represents the start of a BPMN process?
A: Start event.
10
Q: What does an exclusive gateway do?
A: Allows only one outgoing path to be followed.
11
Q: What is a parallel fork gateway?
A: Both outgoing paths must be followed.
12
Q: What is a join gateway?
A: Both incoming paths must be fulfilled before proceeding.
13
Q: What is the purpose of using pools and swimlanes in BPMN?
A: To represent actors and their roles.
14
Q: What is the first step when creating a Business Process Diagram (BPD)?
A: Decide on the layout.
15
Q: What are the two main layout options in BPDs?
A: Functional and cross-functional.
16
Q: What is lead time?
A: Average time required for a process to complete.
17
Q: What is activity time?
A: Time needed to complete a specific activity.
18
Q: Define throughput rate.
A: The rate at which units flow through a specific activity.
19
Q: What is process capacity?
A: The maximum output rate of a business process.
20
Q: What is capacity utilization?
A: The percentage of process capacity actually used.
21
Q: What is output rate?
A: Amount of products/services produced per unit time.
22
Q: How can BPDs be enhanced for better analysis?
A: By including activity time, resource requirements, and probabilities.
23
Q: What are intermediate outcomes?
A: Outputs generated during, not just at the end of, a process.
24
Q: What is zero-based start in outcome improvement?
A: Eliminate all outcomes and justify their re-inclusion.
25
Q: What is outcome digitisation?
A: Converting outcomes into electronic formats.
26
Q: What is horizontal harmonisation?
A: Standardising documents/products along the same process.
27
Q: What is vertical harmonisation?
A: Integrating parallel processes for economies of scale.
28
Q: What is a bottleneck in a process?
A: The activity with the lowest throughput rate limiting process capacity.
29
Q: What is parallel routing?
A: Performing sequential activities simultaneously.
30
Q: What is the push principle?
A: Producing based on forecasted demand.
31
Q: What is the pull principle?
A: Producing based on actual customer demand.
32
Q: What does automation in BPI involve?
A: Replacing manual activities with IT systems.
33
Q: What is activity elimination?
A: Removing non-value-adding activities.
34
Q: What is activity substitution?
A: Replacing activities with more efficient ones.
35
Q: What is job enlargement?
A: Combining related activities of similar complexity.
36
Q: What is job enrichment?
A: Giving employees more challenging tasks.
37
Q: What does resource assignment involve?
A: Allocating tasks to specialized or appropriate staff.
38
Q: What is the purpose of a gap analysis?
A: To compare the current and desired process states and identify improvements.
39
Q: Name two benefits of documenting the “To-Be” model.
A: Gain client buy-in and allow adjustment of improvement targets.
40
Q: What are the three types of BPI principles?
A: Outcome-based, Activity-based, Resource-based improvements
