infs week 4 Flashcards
What does BPM stand for?
Business Process Management.
What is the purpose of an “As-Is” model?
To document and analyze the current business process.
What is the purpose of a “To-Be” model?
To design an improved version of the process.
What are the four key stages of BPM?
Model, Acquire, Implement, Ensure.
What is acquired in the BPM ‘Acquire’ stage?
System components like hardware, software, data, procedures, and people.
What is implemented during the BPM ‘Implement’ stage?
The new business process and supporting information system.
What does the ‘Ensure’ stage of BPM focus on?
Creating policies and procedures for ongoing process effectiveness.
Name one type of BPMN artefact.
Data object.
What symbol represents the start of a BPMN process?
Start event.
What does an exclusive gateway do?
Allows only one outgoing path to be followed.
What is a parallel fork gateway?
Both outgoing paths must be followed.
What is a join gateway?
Both incoming paths must be fulfilled before proceeding.
What is the purpose of using pools and swimlanes in BPMN?
To represent actors and their roles.
What is the first step when creating a Business Process Diagram (BPD)?
Decide on the layout.
What are the two main layout options in BPDs?
Functional and cross-functional.
What is lead time?
Average time required for a process to complete.
What is activity time?
Time needed to complete a specific activity.
Define throughput rate.
The rate at which units flow through a specific activity.
What is process capacity?
The maximum output rate of a business process.
What is capacity utilization?
The percentage of process capacity actually used.
What is output rate?
Amount of products/services produced per unit time.
How can BPDs be enhanced for better analysis?
By including activity time, resource requirements, and probabilities.
What are intermediate outcomes?
Outputs generated during, not just at the end of, a process.
What is zero-based start in outcome improvement?
Eliminate all outcomes and justify their re-inclusion.
What is outcome digitisation?
Converting outcomes into electronic formats.
What is horizontal harmonisation?
Standardising documents/products along the same process.
What is vertical harmonisation?
Integrating parallel processes for economies of scale.
What is a bottleneck in a process?
The activity with the lowest throughput rate limiting process capacity.
What is parallel routing?
Performing sequential activities simultaneously.
What is the push principle?
Producing based on forecasted demand.
What is the pull principle?
Producing based on actual customer demand.
What does automation in BPI involve?
Replacing manual activities with IT systems.
What is activity elimination?
Removing non-value-adding activities.
What is activity substitution?
Replacing activities with more efficient ones.
What is job enlargement?
Combining related activities of similar complexity.
What is job enrichment?
Giving employees more challenging tasks.
What does resource assignment involve?
Allocating tasks to specialized or appropriate staff.
What is the purpose of a gap analysis?
To compare the current and desired process states and identify improvements.
Name two benefits of documenting the “To-Be” model.
Gain client buy-in and allow adjustment of improvement targets.
What are the three types of BPI principles?
Outcome-based, Activity-based, Resource-based improvements.
