Universal Access

Question 1

Which process, supported by Universal Access, asks questions that are designed to
determine clients’ immediate needs and direct them to services and programs?

Answer 1

Triage

Question 2

Name the two types of screening supported by Universal Access, and explain the difference between them

Answer 2

Filtered – Used to reduce the number of programs for which a citizen might want to screen.

Eligibility – More detailed questions and results.

Question 3

True or False: A client can skip the screening process and directly apply for benefits.

Answer 3

True

Question 4

True or False: A client must create a Citizen Account before completing the screening
process

Answer 4

False

Question 5

List five of the functional components of the Citizen Account

Answer 5

Home Page, Applications, Screenings, Payments, Activities, Contact
Information, Life Events, and Notices.

Question 6

The submission of the application through Universal Access triggers the creation of an
___________________ _____________________.

Answer 6

Application case

Question 7

In which section of the Citizen Account Home Page does the client inform the agency that
they are recently divorced?

Answer 7

Life Events.

Question 8

In order to use the Citizen Account functionality, the client’s Universal Access account
must be linked to their ____________________ _______________________.

Answer 8

Participant record

Question 9

Universal Access provides a ____________________ ____________________ that
specifies how many services are preselected in the mapping of the triage results.

Answer 9

System property

Question 10

What are the three submission methods provided by Universal Access for submitting an application for benefits?

Answer 10

Online via an IEG script, editable PDF application form, in person, or by phone at a local office.