Case Management Flashcards
List the case types that have an associated rule set
Assessment, application, and product delivery.
Describe the purpose of an Investigation case.
To investigate allegations and incidents.
Which case type is used to capture and manage differences in evidence or information that is
received from a claimant and a third party?
Issue claim
What is the other term for the Events case element? List two types of Event.
Calendar.
Meetings, reviews, referrals, and activities.
In the Cúram logical data model, what is the name of the main entity (database table) that stores summary information about a case?
Case Header
Name the four possible types of case owner.
User, position, organization unit, and work queue.
Who is the default nominee for a Product Delivery case?
Primary client
Once a Product Delivery case is unsuspended, what is its status?
Open
Which case type can be configured to trigger the creation of an Integrated case and one or more Product Delivery cases?
Application case.
List some of the features and functionality of an Investigation case.
Allegations, findings, resolutions, action plans, milestones, contact logs, translation
requirements, and history.
If a caseworker suspects fraud on a Product Delivery case, what action would they take to prevent future payments from being issued?
Suspend the product delivery case.
List two actions that can cause Cúram to reassess a Product Delivery case
Change or addition of evidence or certification period (“change in circumstance”), closure of the product delivery case, a manual reassessment by the caseworker.
What is the status of a Product Delivery case immediately after it is reactivated?
Open
Name the two types of Product Delivery case.
Benefit & Liability
