Unit Two - Lesson 4 Effective Communication Skills

Question 1

This happens
when the message is
not clearly
understood by the
receiver

Answer 1

communication
breakdown

Question 2

words or phrases that are used by members of particular group or trade and may not be understood by outsiders

Answer 2

jargon

Question 3

phrases or expressions that convey meaning other
than their literal meaning

Answer 3

idioms

Question 4

an object, tradition, or identity handed down from one generation to the next

Answer 4

heritage

Question 5

These manifest when two individuals do not have a
common language, have an unfamiliar accent, or use unfamiliar words or
expressions, jargon, and idioms.

Answer 5

Language barriers

Question 6

These are evident when there is difficulty in communication due to differing principles, views, and beliefs. This is also
applicable to those who are insensitive to other people’s heritage.

Answer 6

Cultural barriers

Question 7

These are hindrances to better communication caused by
environmental factors such as noise, lighting, and distance between the receiver
and speaker.

Answer 7

Physical barriers

Question 8

This happens when a person believes he or she understood
what the speaker means even before the message is completely expressed. It
can also happen when the receiver immediately judges the message as
unimportant.

Answer 8

Prejudging

Question 9

This happens when one gives too much information
at a time.

Answer 9

Information overload

Question 10

This happens when a person gives
information that does not interest others or a person does not give attention to
either the speaker or his or her message.

Answer 10

Lack of interest and attention

Question 11

mental or emotional blocks that can hinder the
exchange of ideas or messages between people. These barriers can stem from a
variety of sources, including personal experiences, emotions, perceptions, and
attitudes

Answer 11

Psychological barriers

Question 12

Strategies to Avoid Communication Breakdown

Hint: Bachelor (of) Science (in) Legal Management

Answer 12

Be focused
Speak intelligibly
Listen with your ears and eyes
Minimize distractions.

Question 13

Strategies to Avoid Communication Breakdown

Answer 13

Use time-gaining expressions to have more time to
think.
Give positive remarks or comments.
Be specific.
Ask for repetition or clarification.
Check your understanding.
Do not jump to conclusions

Question 14

takes place only when the information is shared and
mutually understood

Answer 14

Effective Communication

Question 15

more than just the transmission of information from one
person to another

Answer 15

Effective Communication

Question 16

enables you to connect better with others, build and
maintain relationships, and express yourself and be fully
understood

Answer 16

Effective Communication