Unit 9

Question 1

Briefly explain:

The Decide model.
The Three-Talk model.
The SHARE model.

Answer 1

• listing options to decide
• conversations of options to decide
• exploring and comparing different models to decide

Question 2

What are the nine skills needed for effective communication?

Answer 2

Active listening
Non-verbal communication
Asking questions
Being clear and succinct
Clarifying and summarizing
Being empathetic
Providing feedback
Developing trust and rapport
Being present

Question 3

What is the goal of shared decision-making?

Answer 3

The goal of shared decision-making is to enhance or restore a patient’s autonomous capacity, while paying closer attention to the emotional and relational dimensions of care.

Question 4

What are the three steps of shared decision-making?

Answer 4

Step 1. Team Talk: Work together, describe choices, offer support, and ask about goals

Step 2. Option Talk: Discuss alternatives using risk communication principles

Step 3: Decision Talk: Get to informed preferences and make preference-based decisions

Question 5

What are some ways you can improve nonverbal communication?

Answer 5

Pay close attention to what the person says.
Maintain comfortable eye contact.
Maintain an open body position.
Sit down, even if the person is standing.
Sit alongside and angled toward the person rather than directly opposite them.
Avoid fidgeting.

Question 6

What are the benefits of engaging patients and their families in the shared decision-making process?

Answer 6

Improving health outcomes
providing a service that addresses the patients’ needs
improved quality of life
strengthens patient engagement in their care
supports transparency and information sharing