Unit 7 and Unit 10 Flashcards
1
Q
What is the purpose of an Issues Management Plan
A
Identify, monitor, manage and resolve potentially contentious issues
2
Q
How does an Issues Management Plan benefit organizations?
A
- Respond quickly to issues
- Identify stakeholder view
- Provides increased input to help informed decisions
- Avoid crises through effective management and resolution
3
Q
How can a dedicated issues management team benefit organizations?
A
- Involves entire organization
- Fosters collaboration within organization
- Identify internal/external links to stakeholders
- Leverages those links to sustain relationships and find solutions
4
Q
Steps to deal with change in stakeholder positioning
A
- Identify degree of change in position
- Determine how to respond/address change
- Identify key team lead to act as spokesperson
- Prepare stakeholders for change
5
Q
What are both challenges and opportunities of social and digital media during a crisis?
A
- Enables prompt and direct communications with stakeholders
- Requires quick response time
- Larger reach and scope
- Quick re-transmission of information
