Unit 6: Information Systems

Question 1

Companies use __________ as a weapon in the battle to increase productivity, deliver
quality products and services, maintain customer loyalty, and make sound decisions.

Answer 1

information

Question 2

can mean the difference between success and failure.

• the application of a combination of hardware and software used to retrieve, store, transmit and
  manipulate data, often in the context of a business or other enterprise.

Answer 2

information technology (IT)

Question 3

facts that are recorded and stored.

Answer 3

data

Question 4

processed data used in decision
making

Answer 4

information

Question 5

benefit produced by the information minus the cost of
producing it.

Answer 5

value of information

Question 6

set of two or more interrelated components interacting to achieve a goal.

Answer 6

system

Question 7

● Set of interrelated components
● Collect, process, store, and distribute information
● Support decision making, coordination, and control
● May also help analyze problems, visualize complex subjects and create new products

Answer 7

information systems

Question 8

information system components

Answer 8

hardware
software
data
networks
procedures
people

Question 9

tangible aspect of a computer system

Answer 9

hardware

Question 10

programs and other operating information used by a computer (systems, application, enterprise, horizontal system, vertical systems, legacy systems)

Answer 10

software

Question 11

raw material that an information system transforms into useful information

Answer 11

data

Question 12

• describes the tasks and business functions that users, managers, and IT staff members perform to achieve specific results.
• building blocks of an information system because they represent actual day-to-day business operations.

Answer 12

processes

Question 13

those who have an interest in an information system are called ___________

Answer 13

PEOPLE

stakeholders

Question 14

include the management group responsible for the system, the users (sometimes called __________) inside and outside the company who will interact with the system, and IT staff members, such as systems analysts, programmers, and network
administrators who develop and support the system.

Answer 14

STAKEHOLDERS

end users

Question 15

Traditionally, a company either developed its own information systems, called ______________, or purchased systems called _____________ from outside vendors.

Answer 15

in-house applications

software packages

Question 16

a step-by-step process for developing high-quality information systems.

Answer 16

systems analysis and design

Question 17

plans, develops, and maintains information systems.

Answer 17

systems analyst

Question 18

Business and Information Systems (models)

Answer 18

brick-and-mortar
click-and-mortar
click

Question 19

refers to a traditional street-side business that offers products and
services to its customers face-to-face in an office or store that the business owns or rents.

Answer 19

brick-and-mortar

Question 20

type of business model that has both online and offline operations, which typically include a website and a physical store.

Answer 20

click-and-mortar

Question 21

those companies who have a website/online presence without a physical store. They sell their products through their website only.

Answer 21

click-only

Question 22

Internet-based commerce is called _____________ or _________________

Answer 22

e-commerce (electronic commerce)

I-commerce (Internet commerce)

Question 23

The E-commerce includes two main sectors:

Answer 23

B2C (business-to-consumer)

B2B (business-to-business).

Question 24

• consumers can go online to purchase an enormous variety of products and services.
• This new shopping environment allows customers to do research, compare prices and features, check availability, arrange delivery, and choose payment methods in a single convenient session.

Answer 24

B2C (Business-to-Consumer)

Question 25

form of transaction between businesses, such as one involving a manufacturer and wholesaler, or a wholesaler and a retailer.

Answer 25

B2B (Business-to-Business)

Question 26

For example, all employees, including top managers, use office _________________

Answer 26

productivity systems

Question 27

Similarly, operational users often require ________________

Answer 27

decision support systems

Question 28

Examples of Information Systems according to support provided

● Inventory Control (TPS)
● Reservations (TPS, MIS)
● Customer Order Processing / Point-of-Sale (TPS)
● Warranty Claim Processing (TPS)
● Records Management (MIS)
● Enrollment System (TPS)
● Attendance Monitoring (MIS)
● Payroll (TPS)
● Queuing (TPS)

Question 29

● Strategic plans

Answer 29

top managers

Question 30

● ___________ provide direction, necessary resources, and performance feedback to supervisors and team leaders

● ___________ include professional staff members such as systems analysts, programmers, accountants, researchers, etc.

Answer 30

Middle Managers

Knowledge Workers

Question 31

● Oversee operational employees and carry out day-to-day functions

Answer 31

Supervisors and Team Leaders

Question 32

● include users who rely on TP systems to enter and receive data they need to perform their jobs.

Answer 32

Operational employees