Unit 6: Information Systems Flashcards
Companies use __________ as a weapon in the battle to increase productivity, deliver
quality products and services, maintain customer loyalty, and make sound decisions.
information
can mean the difference between success and failure.
- the application of a combination of hardware and software used to retrieve, store, transmit and
manipulate data, often in the context of a business or other enterprise.
information technology (IT)
facts that are recorded and stored.
data
processed data used in decision
making
information
benefit produced by the information minus the cost of
producing it.
value of information
set of two or more interrelated components interacting to achieve a goal.
system
● Set of interrelated components
● Collect, process, store, and distribute information
● Support decision making, coordination, and control
● May also help analyze problems, visualize complex subjects and create new products
information systems
information system components
hardware
software
data
networks
procedures
people
tangible aspect of a computer system
hardware
programs and other operating information used by a computer (systems, application, enterprise, horizontal system, vertical systems, legacy systems)
software
raw material that an information system transforms into useful information
data
- describes the tasks and business functions that users, managers, and IT staff members perform to achieve specific results.
- building blocks of an information system because they represent actual day-to-day business operations.
processes
those who have an interest in an information system are called ___________
PEOPLE
stakeholders
include the management group responsible for the system, the users (sometimes called __________) inside and outside the company who will interact with the system, and IT staff members, such as systems analysts, programmers, and network
administrators who develop and support the system.
STAKEHOLDERS
end users
Traditionally, a company either developed its own information systems, called ______________, or purchased systems called _____________ from outside vendors.
in-house applications
software packages
a step-by-step process for developing high-quality information systems.
systems analysis and design
plans, develops, and maintains information systems.
systems analyst
Business and Information Systems (models)
brick-and-mortar
click-and-mortar
click
refers to a traditional street-side business that offers products and
services to its customers face-to-face in an office or store that the business owns or rents.
brick-and-mortar
type of business model that has both online and offline operations, which typically include a website and a physical store.
click-and-mortar
those companies who have a website/online presence without a physical store. They sell their products through their website only.
click-only
Internet-based commerce is called _____________ or _________________
e-commerce (electronic commerce)
I-commerce (Internet commerce)
The E-commerce includes two main sectors:
B2C (business-to-consumer)
B2B (business-to-business).
- consumers can go online to purchase an enormous variety of products and services.
- This new shopping environment allows customers to do research, compare prices and features, check availability, arrange delivery, and choose payment methods in a single convenient session.
B2C (Business-to-Consumer)
form of transaction between businesses, such as one involving a manufacturer and wholesaler, or a wholesaler and a retailer.
B2B (Business-to-Business)
For example, all employees, including top managers, use office _________________
productivity systems
Similarly, operational users often require ________________
decision support systems
Examples of Information Systems according to support provided
● Inventory Control (TPS)
● Reservations (TPS, MIS)
● Customer Order Processing / Point-of-Sale (TPS)
● Warranty Claim Processing (TPS)
● Records Management (MIS)
● Enrollment System (TPS)
● Attendance Monitoring (MIS)
● Payroll (TPS)
● Queuing (TPS)
● Strategic plans
top managers
● ___________ provide direction, necessary resources, and performance feedback to supervisors and team leaders
● ___________ include professional staff members such as systems analysts, programmers, accountants, researchers, etc.
Middle Managers
Knowledge Workers
● Oversee operational employees and carry out day-to-day functions
Supervisors and Team Leaders
● include users who rely on TP systems to enter and receive data they need to perform their jobs.
Operational employees
