Unit 6 - Human Resource Management

Question 1

Human resource objectives

Answer 1

Are the targets pursued by the HR function or department of the business

Question 2

Labour productivity

Answer 2

Measures the output per employee in a given area period

Question 3

Quality

Answer 3

Is measured by the extent to which an operation meets its customer requirements. A quality good or service is ‘fit for purpose’

Question 4

Employee engagement

Answer 4

Describes the connections between a business’s employees and its mission, goals and objectives

Question 5

Employee involvement

Answer 5

Exists in a business in which people are able to have an impact on decisions and actions that affect their working lives

Question 6

Training

Answer 6

Is a process whereby an employee gains job related skills and knowledge

Question 7

Talent development

Answer 7

Refers to the development and guidance of outstanding or star employees who have the potential to make a major contribution to an organisation’s performance and success

Question 8

Diversity

Answer 8

In an employment context, refers to recognising the differences between individual employees and Sakai the differences that may exist between different groups of employees

Question 9

Labour turnover

Answer 9

Is the percentage of a business’s employees who leave the business over some period of time (normally one year)

Question 10

Labour retention

Answer 10

Is the extent to which a business holds onto its employees

Question 11

A human resource plan

Answer 11

Assess the current and future capacity of a business’s future human resource needs

Question 12

Big data

Answer 12

Describes an enormous quantity of structured and unstructured data that is difficult to process using traditional techniques such as databases

Question 13

Job design

Answer 13

Is the process of grouping together or dividing up tasks and responsibilities to create complete jobs

Question 14

Job enrichment

Answer 14

Occurs when employees jobs are redesigned to provide them with more challenging and complex tasks

Question 15

Empowerment

Answer 15

Is a series of actions designed to give employees greater control over their working lives

Question 16

Organisational design

Answer 16

Is a process to ensure that the organisation is appropriately designed to deliver organisation objectives in the short and long term

Question 17

Organisational structure

Answer 17

Is the way a business is arranges to carry out its activities

Question 18

Levels or layers of heirachy

Answer 18

Refer to the number of layers of authority within an organisation. This is how many levels of exists between the chief executive and a shop floor employee

Question 19

The chain of command

Answer 19

Is the line of communication and authority existing within a business. This a shop floor worker reports to a supervisor who is responsible to a department manager

Question 20

A span of control

Answer 20

Is the number of subordinates directly responsible to a manager

Question 21

Delegation

Answer 21

Is the passing of authority (but not responsibility) down the organisational structure

Question 22

Human resource flow

Answer 22

Is the moment of employees through an organisation, starting with recruitment

Question 23

Redundancy

Answer 23

Takes place when an employee is dismissed because a job no longer exists

Question 24

Dismissal

Answer 24

Takes place when an employer terminates an employee’s contract of employment and leads to employment and leads to employees exiting the human resource flow

Question 25

Redeployment

Answer 25

Occurs when an employee is offered suitable alternative employment within the same business

Question 26

Commission

Answer 26

Is a method of payment in which the amount paid is related to the value of goods or services that the employees sells

Question 27

Piece rate

Answer 27

Is a system whereby employees are paid to according to the quantity of product they produce

Question 28

Performance related pay

Answer 28

Exists where some sort of an employees pay is linked to the achievement of targets at work. These targets might include sales figures or achieving certain grades in an annual appraisal

Question 29

Variable pay

Answer 29

Is a flexible form of pay that offers employees a high individual pay system related to their performance at work

Question 30

Team working

Answer 30

Exists when an organisation breaks down its production processes into large units instead of relying upon the use of the division of labour

Question 31

Employee welfare

Answer 31

Is a broad term covering a wide range of facilities that are essential for the wellbeing of a business ms employees

Question 32

A trade union

Answer 32

Is an organisation of workers established to protect and improve the economic position and working conditions of its members

Question 33

Collective bargaining

Answer 33

Emails negotiations between management and employees representatives often trade unions over pay and other conditions of employment

Question 34

Communication

Answer 34

Is the transfer of information between people

Question 35

Empowerment

Answer 35

Is giving employees greater control over their working lives