Unit 5 Marketing Mix Flashcards

1
Q

What is the marketing mix

A

product
price
place
promotion

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2
Q

what is the product in the marketing mix

A

creating value

  • Includes services and physical / tangible goods
  • Brand
  • Size
  • Quality
  • Packaging
  • Warrenty
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3
Q

what is the price in the marketing mix

A

transacting value

  • list price
  • discounts
  • allowance
  • costs
  • payment method
  • credit terms
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4
Q

what is the promotion aspect of the marketing mix

A

communicating values

  • advertising
  • sales promotion
  • personal selling
  • public selling
  • direct marketing
  • digital media
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5
Q

what is the place aspect of the marketing mix

A

delivering value

  • marketing channels
  • distribution
  • locations
  • retailers vs online
  • supply chain
  • logistics
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6
Q

what is the complexity of products

A

actual product: brand name, quality level, packaging, features and design

associated services: financing, product warranty, product support

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7
Q

BCG Portfolio Analysis

A

Stars
- High markets share & High growth
- Most ideal for long-term profits

Cash cows
- High market share & Low growth
- Keep making money

Question marks
- Low market share & High growth
- There is potential - this could increase market share and could be good (Or it could happen the other way)

Dogs
- Low market share & Low growth
- The worst type of products/brands (Do something dramatic or get rid of them)

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8
Q

Growth Strategies (Ansoff Product Market Matrix)

A

Market penetration
- Existing product & Existing market
- Do more promotion/advertising (ex. Coke Cola)

Market development
- Existing product & New market
- Ex. Taco Bell in India

Product development
- Existing market & New product
- Coming out with a new car (Toyota)

Diversification
- New product & New markets
- Ex. Apple launches a new product (iPhone)

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9
Q

Diffusion of Innovation

A

Innovators - Consumers who buy the first products

Early adaptors - The ones who follow the innovators

Early majority - Larger group of consumers

Late majority - The latter half of consumers who adopt the new product

Laggards - Will try not to adopt new technology & Hold on to old technology for as long as they can

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10
Q

Product Life Cycle

A

Introduction
- sales: low
- profits: negative or low
- typical consumers: innovators
- competitors: one or few

Growth
- sales: rising
- profits: rapidly rising
- typical consumers: early adaptors and early majority
- competitors: few but increasing

Maturity
- sales: peak
- profits: peak to declining
- typical consumers: late majority
- competitors: high number of competitors and competitive products

decline
- sales: declining
- profits: declining
- typical consumers: laggards
- competitors: low number of competitors and products

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11
Q

Price signal

A

Prices can be both too high or too low

Price is too low may signal poor quality

Price set too high might signal low value

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12
Q

Pricing strategies

A

Cost-oriented

Competitive-oriented

Demand-oriented

Value-based pricing

Price discrimination

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13
Q

economics approach to find price

A

profit = quantity (price) * (price - unit cost)

find price where marginal costs = marginal revenue

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14
Q

Cost-oriented pricing

A

When a company sets its prices as costs + markup percentage or fixed amount (cost plus)

Markup pricing makes sense:
- If average unit cost are fairly constant for different points on the demand function
- If costs elasticity are constant over time

Very common, but ignores the current elasticity of demand when setting prices, and will probably not lead, except by chance, to max profits

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15
Q

Competitive-oriented pricing

A

When a company bases its price chiefly on what its competitors are charging rather than on cost or demand

Competitive-oriented pricing mostly characterizes markets with homogeneous commodities

Creates a price-stagnant market:
- If a firm increases prices – loses a lot of market shares
- If a firm decreases prices – other quickly follow suit

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16
Q

Demand-oriented pricing

A

When a company sets its prices as function of demand

Charging higher prices when demand is higher

Charging lower prices when demand is lower

17
Q

what is Garbor-Granger

A

Customers are asked to indicate their buying intention for a product at a number of price levels:

1 – will never buy

5 – will absolutely buy

Price levels are presented randomly and in different order for each respondent (reduces rationalization, bias)

Demand curve and price elasticity are estimated based on all responses

Pros:
- Simple design
- One measurement per price level
- Robust, proven method

Cons:
- No margins of error or confidence intervals for optimal price level
- Assumes data accuracy (purchase likelihood could be 0.3 instead of 0.5)
- Assumes optimal price is actually measured (what if out of range)

18
Q

demand based pricing and price discrimination

A

Revenue management is the art and science of selling the right product to the right customer for the right price at the right time

High fixed cost industries

Service industry (here we focus on hotels and airlines)

19
Q

Revenue management

A

estimate demand for each class of service (demand arrives over time so you have to update demand function/remaining supply)

allocate remaining space to: maximize profitability, meet other criteria

20
Q

Promotion mix

A

Advertising - print newspapers and magazines, TV, radio, outdoor

social media and mobile media

direct marketing - direct mail, catalogues, Direct TV, kiosks

Public relations - media relations, news releases, press kits, annual reports

Sales promotion - coupons, deals, premiums, samples, loyalty programs, POP displays, rebates

Personal selling - sales calls, telemarketing

21
Q

Advertising Budgeting in Practice

A

Affordable method: setting advertising budge according to what companies can afford

Percent of sales: many companies set their advertising expenditures at a specific percentage of their sales (ex. Automobile industry)

Competitive parity method: setting advertising budgets specifically to match competitors’ outlays

Objective/task method: Defining advertising objectives as specifically as possible (to inform, persuade, or remind), Determine the tasks, Estimating the costs of those tasks

Model based / response model approach: Advertising response model for online banner and keyword advertising offer firms

22
Q

Promotional types and targets

A

Manufacturer -> Trade (retailors)
Trade promotions: case allowances, advertising allowances, display allowances, contests

Trade (retailor) -> consumer
retailor promotions: price cuts, displays, feature ads, retailor coupons, free goods

Manufacturer -> consumer
consumer promotions: coupons, samples, price packs, value packs, refunds, contests, tie ins