Unit 5 - Managing Operations Flashcards
What are the five general criteria by which operations performance is measured?
Quality
Flexibility
Speed
Dependability
Cost
What are the seven forms of waste originally identified by Toyota?
Over-production
Waiting time
Transportation
Process (or over-processing)
Inventory
Motion
Defectives
What is PDCA?
Plan
Do
Check
Act
What is ‘operations’?
The ops functions of an org. Comprises the resources and processes arranged for production and delivery of good/services to the customers.
What is ‘operations management’?
Managerial activity comprising the activities, decisions and responsibilities of designing, managing and improving the production and delivery of goods/services.
Sketch Porter’s Value Chain model
What are the five approaches for improvement?
Factory Focus
Process Flexibility
Information Technology
Increased Customer Involvement in the Service Process
Increased use of Customer Feedback to improve Service Quality
