Unit 1 - Exploring Management - Chapter 1

Question 1

What are Fayol’s five distinct elements of management?

Answer 1

Planning,

Organising,

Commanding,

Coordinating,

Controlling.

Question 2

What did Gulick and Urwick list as management activities?

Answer 2

Planning,

Organising,

Staffing,

Directing,

COordinating,

Reporting,

Budgetting.

Question 3

What did Drucker define as the manager’s role?

Answer 3

Setting objectives,

Organising,

Motivating and Communicating,

Measuring,

Developing People.

Question 4

What are Weber’s three sources of authority within an organisation?

Answer 4

Traditional authority eg monarchs, feudal aristocrats. Charismatic authority eg Gandhi or Mandela Rational-Legal authority eg Managers

Question 5

What where the three areas of flexibility in Atkinson’s flexible firm model?

Answer 5

Functional flexibility: people are given a range of skills and abilities and deployed and redeployed as needed. Opposite of scientific management.

Numeric flexibility: uses short term contracts to meet changes in demand.

Financial flexibility: people are paid for work done - piece work.

Question 6

What was Ritzer’s McDonaldisation of Society?

Answer 6

Modern version of scientific management. Used in call centres etc. Efficiency driven. Eg having to answer calls within a number of rings.

Question 7

What six groups did Fayol use to describe organisational activity?

Answer 7

Technical

Commercial

Financial

Security

Accounting

Managerial

Question 8

How did Luthans et al define success

Answer 8

Speed of promotion.

Question 9

How did Luthans et al define effective management?

Answer 9

High levels of satisfaction and commitment by subordinates combined with high quality and quality standards of performance.

Question 10

What were Luthan’s four main areas of real managers’ activities?

Answer 10

Communication Traditional Management Networking Human Resource Management

Question 11

What activities did Luthan’s put under the heading ‘communication ‘?

Answer 11

Exchanging information Paperwork

Question 12

What activities did Luthan’s put under the heading ‘traditional management ‘?

Answer 12

Planning

Decision-making

Controlling

Question 13

What activities did Luthan’s put under the heading ‘networking ‘?

Answer 13

Interacting with others.

Socialising/politicking.

Question 14

What activities did Luthan’s put under the heading ‘human resource management ‘?

Answer 14

Motivating/reinforcing

Disciplining/punishing

Managing conflict

Staffing

Training/developing

Question 15

What three sets of management functions did Buchanan and Huczynski describe?

Answer 15

Creating an agenda

Developing people

Execution

Question 16

Sketch the three pulls model, describing pulls on a role.

Answer 16

Question 17

What were Mintzberg’s management roles?

Answer 17

interpersonal

Figurehead

leader

liasion

informational

monitor

disseminator

spokesperson

decisional

entrepreneur

disturbance handler

resource allocator

negotiator

Question 18

How did Krantz and Maltz describe ‘role as given’?

Answer 18

Refers to role as defined by role influencers - the people in the org who define the expectations for what someone in a particular role does.

Question 19

‘role as taken’ was described as what by Krantz and Maltz?

Answer 19

Refers to the view of the job holder regarding what is to be done and how.

Question 20

Sketch Krantz and Maltz’s role as given/taken model

Answer 20