UNIT 5 - Consumer Relationships Flashcards
WHAT IS GREENWASHING?
A) PAINTING A BUILDING GREEN TO MATCH NATURE
B) CONCERNVING WATER TO PROTECT THE ENVIROMENT
C) CONSERVING HYDRO TO PROTECT THE ENVIRONMENT
D) MAKING UNSUBSTANTIATED ENVIROMENTAL CLAIMS
D) MAKING UNSUBSTANTIATED ENVIROMENTAL CLAIMS
Sam Lee helps his client Amy buy her first home. Amy asks him about her rights that come with real property ownership. These include…
A) The right to rent her place
B) The right to possession, enjoyment and use of the property
C) The right to sell the property
D) The right to enter the property
E) All of the above
E) All of the above
The types of laws are made by the courts are
A) Client
B) Common Law
C) Statue Law
D) disclosure
B) Common Law
Common Law: Laws made by courts based on previous decisions on similar matters (precedence)
2 Types of Laws are….
Statute Law: Laws passed by federal or provincial governments
Common Law: Laws made by courts based on previous decisions on similar matters (precedence)
The party that works with, but is not represented by a REP
A) Customer
B) Client
C) Disclosure
A) Customer
What is the type of relationship where a real estate professional is working with a party to a trade in real estate but is not acting on their behalf called?
A) Agency relationship
B) Customary relationship
C) Non-representation relationship
D) Representation relationship
C) Non-representation relationship
What is the type of relationship where a real estate professional is working with a party to a trade in real estate and is acting on their behalf called?
A) Representation relationship
B) Statue law
C) Client
D) Non-representation relationship
A) Representation relationship
These types of laws are passed by governments
A) Statue Law
B) Acknowledgement
C) Client
D) Common Law
A) Statue Law
Mary Thomas is a real estate professional with Polaris Realty. She signs a written service agreement with her client, Jen, to sell her property. Who is the real estate relationship that is established between?
Choose only ONE best answer.
A) The brokerage and Jen
B) Mary Thomas and Jen
C) The broker and Jen
D) The brokerage and Mary Thomas
A) The brokerage and Jen
Fatima, a real estate professional with North Star Realty, receives a call from John who wants to list his property. Fatima meets John and explains the different types of relationships that can be established in real estate. What document does Fatima use to make the written relationship disclosure?
A) Consumer Relationships Guide
B) Client Relationship Guide
C) Written Service Agreement
D) Customer Acknowledgement Form
A) Consumer Relationships Guide
After going over the relationship disclosures, John signs a written service agreement with Fatima to list his property. What is this called?
Choose only ONE best answer.
A) Acting consistently with the relationship established
B) Documenting the relationship
C) Making relationship disclosures
D) Determining the relationship
B) Documenting the relationship
Sophia is a real estate professional with True North Realty. She has recently listed her clients’ property for sale. An unrepresented buyer approaches Sophia. After viewing the property, he wants to write an offer on the property. What must Sophia do?
Choose only ONE best answer.
A) Document the relationship
B) Discuss the type of relationships
C) Disclose her representation capacity
D) Acting consistently with the relationship established
C) Disclose her representation capacity
Written disclosures provided by real estate professionals to consumers must include which of the following?
1.Whether the real estate professional has already entered into a representation relationship with another party to the real estate transaction
2.The services the real estate professional will supply to the consumer
3.Any conflicts of interest that may exist between the consumer and the real estate professional
4.Any additional facts or information that may influence the consumer’s decision to proceed with the real estate relationship
Choose only ONE best answer.
A. Statements 1, 2 and 3
Statements 2, 3 and 4
C. Statements 1, 3 and 4
D. All of the above
D. All of the above
Which of the following is true about documenting relationships?
- If a consumer chooses a non-representation relationship with a real estate professional, he or she will be a customer
- Signing a customer acknowledgement form obligates the customer to working with the real estate professional
- If the consumer chooses a representation relationship with a real estate professional, he or she will be a client.
- The real estate professional must document a client relationship using a written service agreement
statements 1,3&4
Which of the following actions do not create a representation relationship with real estate professionals?
- Real estate professionals conveying documents or providing general information to consumers
- Real estate professionals using certain terms to refer to consumers like client or customer
- Consumers using certain terms to refer to real estate professionals (e.g. real estate agent, lease agent, buyer’s agent, seller’s agent)
- Consumers paying remunerations to the real estate professional’s brokerage
All of the above
Which of the following are the steps in the 5 Ds of Role Clarity and Consistency?
Choose only ONE best answer.
A. Discuss, Determine, Document, Disclose and Do
B. Decide, Document, Disclose, Do, Refer
C. Decide, Sign, Disclose, Do, Refer
D. Discuss, Determine, Sign, Disclose, Act
A. Discuss, Determine, Document, Disclose and Do
What are the benefits of role clarity and consistently?
- Complies with regulatory requirements
- Prevents unintended real estate relationships
- Clarifies responsibilities owed to consumer
- Clarifies services to be provided to consumer
All of the above
Debra is a real estate professional with Mozaic Realty. She has listed a property for her seller clients. Rajiv, a real estate professional with Rainbow Realty shows the property to Carr, who wants to write an offer on the property. How would Debra treat Carr?
A) As a client
B) As a customer
C) As a potential
D) As a principal
B) As a customer
A customer is an individual or organization who has contacted but not engaged a real estate professional.
T/F
TRUE
Real estate professionals have limited responsibilities to customers and may only provide certain services to them, such as providing factual information (e.g. details about a property or local market) and administrative support (e.g. drafting an offer to buy or lease the property).
Real estate professionals cannot provide advice or opinions to customers nor may they advocate on behalf of customers
T/F
TRUE
Non-Representative Relation is to Customer
Representation Relationship is to _____________
Client
The party represented by a real estate professional is known as a client (e.g. buyer, seller, tenant or landlord).
Melissa is a real estate professional with Top Tier Brokerage. Under which of the following circumstances, would Melissa treat parties to the trade as customers?
- Consumer is represented by real estate professional with a different brokerage
- A party who is considering a trade with a client who is already represented by a brokerage
- Client of the brokerage trades with another client of the brokerage
- Consumer wants to be unrepresented in trade
all of the above
Which of the following services may not be provided to customers?
1) Confidential advice
2) Any services that require discretion or judgement
3) Market statistics and information on comparable properties
4) Any advocacy or representation
statements 1,2&4
Rita is a real estate professional with All Star Brokerage. She is approached by a customer who wants to write an offer on one of the properties she has listed. Which of the following services can Rita provide to customers?
1) Market statistics and information on comparable properties
2) Providing standard forms and agreements
3) Completing standard forms and agreements as per the customer’ s instructions
4) Delivering offers and counter-offers to and from the client and customer in a timely manner
All of the above
Which of the following are situations in which a real estate professional may become liable to a customer?
1) When the real estate professional fails to disclose his or her role in a real estate transaction
2) When the real estate professional exercises due care preparing documents
3) When the real estate professional acts, but no authority has been granted for the action
4) When the real estate professional causes a tort
1,3,4
The Rules stipulate that written disclosure is needed whenever a real estate professional receives or is about to receive confidential information from a consumer. Confidential information may include the consumer’s real estate needs, motivation or financial ability.
T/F
TRUE
How is standard of care determined for real estate professionals?
Choose only ONE best answer.
A) The real estate professional’s actions are compared to those of the top real estate professional in the industry under similar circumstances
B) The real estate professional’s actions are compared to how a reasonable and prudent real estate professional would act in similar circumstances
C) The real estate professional’s actions are compared to those of a new real estate professional in the industry under similar circumstances
D) All of the above
B) The real estate professional’s actions are compared to how a reasonable and prudent real estate professional would act in similar circumstances
The real estate professional’s actions are compared to those of a real estate professional with an expertise in that area under similar circumstances
The standard of care for real estate professionals is established using the following measures?
- Professional standards
- Professional norms and practices
- Expert testimony
- Personal Ethics
- Professional standards
- Professional norms and practices
- Expert testimony
What is standard of care?
- A standard of care establishes the attention and caution that a reasonable and prudent person would exercise in a particular set of circumstances
- The standard of care is determined objectively, meaning it is based on facts
- The standard of care for real estate professionals is established based on professional standards, professional norms and practices and expert testimony
- To determine if a real estate professional has fulfilled his or her general obligations to a customer, the actions of the real estate professional are compared to how a reasonable and prudent real estate professional would act in similar circumstances
All of the above
How can real estate professionals help ensure that they meet the standard of care expected of them?
- Be aware of market and practice issues
- Make reasonable efforts to confirm information
- Provide their opinion to help navigate any issues that come up
- Exercise due care preparing documents
Statements 1, 2 and 4
Shelly is a real estate professional who has been hired by an investor, Mark, to help him find a property or a few lots that can be assembled and developed into a multi-family housing project. As a result, Shelly approaches a number of owners of properties that would fit the Mark’s criteria. Which of the following would best describe Shelly’s relationship with the various parties?
Choose only ONE best answer.
A) Mark is the customer and the property owners are clients
B) Mark is the client and the property owners are customers
C) Both, Mark and the property owners are clients
D) Both, Mark and the property owners are customers
B) Mark is the client and the property owners are customers
ln an agency, what is the party being represented by another party called?
A) The customer
B) The Third party
C) The principal
D) The agent
C) The principal
ln an agency, what is the party acting on the principal’s behalf called?
A) The customer
B) The Third party
C) The principal
D) The agent
D) The agent
ln an agency, what is the entity that exists outside of a representation relationship known as?
A) The client
B) The Third party
C) The principal
D) The agent
B) The Third party
What are the different types of authority that an agent may hold?
Express authority
Customary authority
Direct authority
Implied authority
Express authority
Customary authority
Implied authority
What is express authority?
Choose only ONE best answer.
A) Express authority involves describing orally or in writing what actions may be taken by an agent on behalf of a principal
B) Express authority involves undertaking any activities needed to accomplish an action on behalf of the principal
C) Express authority involves taking actions that are considered a widely accepted way of behaving under a particular circumstance
D) All of the above
A) Express authority involves describing orally or in writing what actions may be taken by an agent on behalf of a principal
What is implied authority?
Choose only ONE best answer.
A) Authority involves describing orally or in writing what actions may be taken by an agent on behalf of a principal
B) Authority involves undertaking any activities needed to accomplish an action on behalf of the principal
C) In general, every agent has implied authority to do anything related to carrying out an express authority. If an agent ha been given express authority to carry out an action, then he or she has the implied authority to undertake any activities needed to accomplish that action
D) All of the above
C) In general, every agent has implied authority to do anything related to carrying out an express authority. If an agent ha been given express authority to carry out an action, then he or she has the implied authority to undertake any activities needed to accomplish that action
Monica and Geoff are looking to purchase their first property. They hire Jessica from Royal Oak Realty to help them with the transaction. As a result, Jessica sets up a few showings for them. In this scenario, Monia and Geoff would be considered __________ and the property owners would be ________?
A) Customers, clients
B) Clients, customers
C) Third party, clients
D) Customers, Third party
B) Clients, customers
What is implied authority?
Choose only ONE best answer.
A) Implied authority involves describing orally or in writing what actions may be undertaken by an agent on behalf of a principal
B) Implied authority involves taking actions that are considered a widely accepted way of behaving under a particular circumstance
C) Implied authority involves undertaking any activities needed to accomplish an action on behalf of the principal
D) All of the above
C) Implied authority involves undertaking any activities needed to accomplish an action on behalf of the principal
Brandon is a real estate professional with Primerica Realty Group. He signs a written service agreement with Barbie and Ken Roberts to help them sell and market their home as they’ll need a bigger place to accommodate their growing family. What type of authority is represented in this scenario?
A) Express authority
B) Direct authority
C) Implied authority
D) Customary authority
A) Express authority
As a result of the express authority given by Barbie and Ken Roberts to list and market their house, the real estate professional, Brandon, uploads their property details to the multiple listing service, the brokerage database and the Home and Garden newspaper. What type of authority is represented in this scenario?
A) Express authority
B) Direct authority
C) Implied authority
D) Customary authority
C) Implied authority
Camil is a new real estate professional with Tradex Realty who has been hired by the Johnsons to sell their property. Camil knows that it’s a common practice for real estate professionals to a have a brochure with the property details for interested buyers to take with them after open houses and showings. He, therefore, creates a full colour brochure highlighting the property features and leaves it at the Johnsons house. What type of authority is represented in this scenario?
A) Express authority
B) Direct authority
C) Implied authority
D) Customary authority
D) Customary authority