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NURS 1055 > UNIT 5: ASSERTIVENESS > Flashcards

UNIT 5: ASSERTIVENESS Flashcards

1
Q

Assertiveness

A

honest, respectful and responsible verbal and non-verbal expression

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2
Q

4 styles of communication

A
  • passive
  • aggressive
  • passive-aggressive
  • assertive
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3
Q

Passive

A

not responding actively

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4
Q

agressive

A

forceful, hostile

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5
Q

passive-agressive

A

indirect expression of hostility (sarcasm etc)

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6
Q

assertive

A

confident, caring, direct

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7
Q

Verbal assertiveness

A
  1. giving your opinion

2. making requests

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8
Q

making requests

A

D- describe
E-express
S- specify
C- consequence

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9
Q

barriers to assertiveness

A
  • beliefs
  • stress
  • gender
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10
Q

communication using SBAR

A

S- situation
B- background
A- assessment
R - recommendation

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NURS 1055 (6 decks)

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