unit 4 - operations Flashcards

(26 cards)

1
Q

robotics -

A

use of robots in the production process

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2
Q

quality control -

A

the process of inspecting products and services to ensure that what customers receive is of a high standard

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3
Q

quality assurance-

A

a process of carrying out quality checks at specific stages during the production process.

This ensures that faults and sub-standard products are found sooner rather than at the end of the production process.

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4
Q

what is batch control?

A

Where one group of identical products is made at the same time, before moving onto producing the next group.

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5
Q

automation

A

production process that involves machinery that is controlled by a computer rather than a person

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6
Q

what is job production?

A

Individual products are made one at a time to meet specific customer needs.

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7
Q

what is flow production

A

Where identical, standardised products are produced on an assembly line.

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8
Q

job production advantages (x3)

A

High profit margins for bespoke products

Employees may gain enjoyment from using their specialist skills

customers get exactly what they want

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9
Q

job production disadvantage (x3)

A

Highly skilled staff may not be available, which can make training staff very expensive

time consuming

Highly skilled staff are required, which increases costs

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10
Q

batch production advantages (x3)

A

can be partially automated

Able to make a variety of sizes or flavours

Can produce more products than job production

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11
Q

batch production disadvantages (x2)

A

As batch production is not fully automated, costs may be higher than in flow production

Not as flexible regarding customers’ tastes as job production

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12
Q

flow production advantages (x3)

A

Able to make far larger quantities

Consistency in production means products are identical, which means customers know exactly what they are buying

Highly automated process

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13
Q

flow production disadvantages (x3)

A

In competitive markets for similar mass-produced goods, profit margins can be very low

Customers like products that are tailored to their specific preferences

Expensive to buy all the machinery needed for automation

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14
Q

how can a business improve productivity?

A

Investing in up-to-date machinery – This can help workers to produce more products in the same length of time. It can also reduce the need for employees by replacing them with
automated
machinery.

Providing incentives to encourage workers to work harder and faster – There are several ways this can be achieved, such as through
promotion opportunities or pay incentives.

Providing training to staff to improve their skills so they can work more efficiently.
Encouraging staff to come up with time-saving ideas that allow them to work more efficiently – Many businesses have suggestion boxes where staff can provide ideas on how the business could operate better.

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15
Q

incentives mean

A

An encouragement or reason to do something.

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16
Q

recalls

A

when a fault occurs with a product and the business asks for the product to be taken back to the shop or sent back to a retailer so it can be repaired or replaced

17
Q

telesales

A

sales done over the telephone

18
Q

face to face

A

involves direct contact between buyer and seller

19
Q

after sales services

A

advice and help given to a customer after they have bought a product or service

20
Q

customer service

A

the name given to an area of a business that deals with customer enquiries

21
Q

consumer law

A

area of law that protects the customers of a business

22
Q

fit for purpous

A

a good or service must do what its meant to do

23
Q

satisfactory quality of goods

A

means good should reflect the price charged for them

24
Q

procurement

A

management of purchasing within a business

25
logistics
process of organising the transport of goods from the seller to the buyer
26
supply chain
chain of businesses involved in the production of a product and its delivery to the user