unit 3 - people

Question 1

flexible working -

Answer 1

people working partly at their place of work and partially elsewhere eg home or mobile

Question 2

full time working -

Answer 2

working more than 35 hours a week or more

Question 3

part time working -

Answer 3

working less than 35 hours a week

Question 4

working whilst mobile -

Answer 4

working whilst on the move, travelling or on holiday

Question 5

3 examples of ways of verbal communication

Answer 5

phone, meeting, presentation

Question 6

3 examples of non verbal communication

Answer 6

letter, email, text

Question 7

external methods of recruitment

Answer 7

includes websites, newspapers, social media

Question 8

internal methods of recruitment

Answer 8

notice boards, word of mouth, emails to staff

Question 9

person specification -

Answer 9

a list of qualities and qualification that a person needs to have to have a particular job

Question 10

job description -

Answer 10

a list of the main duties, tasks and responsibilities of a worker

Question 11

fringe benefits-

Answer 11

additional benefits that workers may receive in addition to pay such as health insurance

Question 12

profit sharing -

Answer 12

when workers receive some of the profits made by a business

Question 13

retention-

Answer 13

when workers choose to stay employed in a business rather than leaving

Question 14

retention-

Answer 14

when workers choose to stay employed in a business rather than leaving

Question 15

induction -

Answer 15

training to introduce a new worker to an organisation

Question 16

off the job training -

Answer 16

occurs away from the job

Question 17

on the job training-

Answer 17

occurs at the place of work and whilst the worker is doing their job