Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Business > Unit 4 - Management of People > Flashcards

Unit 4 - Management of People Flashcards

1
Q

What are the 5 stages of recruitment in order?

A
  1. Carry out a job analysis
  2. Prepare a job description
  3. Prepare a person specification
  4. Advertise the vacancy
  5. Sending out the application
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is a job analysis?

A

-This identifies the tasks, skills, duties and responsibilities of the position.
-It helps to identify the type of candidate that would be suitable for the position

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What does a job description include?

A

Job title
Duties and responsibilities
Salary, conditions, holidays
Location
Tasks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is a person specification and what does it include?

A

-Describes the ideal person for the post and includes
Qualifications needed
Skills required
Experience preferred
Qualities
Interests

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is job advert?

A

-Via internal or external sources
Internal - Noticeboard
External - Website/Job centre

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is internal recruitment?

A

Within the organisation (advertised on staff intranet, bulletins or notices)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is external recruitment?

A

Outside the organisation (advertised in newspaper adverts, job websites or job centres)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are advantages of internal recruitment?

A

-Already known to the organisation
-Advertising cost can be avoided
-No induction training
-Time saved

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are disadvantages of internal recruitment?

A

-Another vacancy may have to be filled
-May not be a suitable person
-New skills not gained

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What are advantages of external recruitment?

A

-Greater pool of labour to choose from
-Can choose best person
-Increase skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are disadvantages of external recruitment?

A

-More expensive
-Need to set up interviews
-Takes time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is selection?

A

Selection is when the business chooses who will be the best candidate to take the job which they have advertised

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What happens in stage one of selection?

A

-The application forms are gathered and used to compare the persons skills and quality’s against the person specification
-This helps businesses to make a shortlist of suitable candidates

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What happens in stage 2 of selection?

A

-A shortlist is made of the most suitable candidates to interview based off of their application forms/CV
-This is done because it costs too much to interview every applicant

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What happens in stage 3 of selection?

A

Interviews and testing are held

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are 3 types of interviews?

A

-One to one
-Panel
-Telephone

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What are advantages of interviews?

A

-Identifies personality of candidate
-Gives the candidate an opportunity to ask questions
-Allows further clarification on information provided in application form

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What are disadvantages of interviews?

A

-Time consuming
-Candidate may not react well in stressful situations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What is testing good for?

A

-Provide extra information on a candidates suitability
-Allows an organisation to see how they react under pressure
-Allows an organisation to see the candidates skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What are some different types of testing?

A

Personality test
Aptitude test - Tests skill
Intelligence test
Medical and physical ability
Psychometric test - Multiple choice questions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is a reference?

A

It is usually written by a past employer, provides info on attendance and attitude and timekeeping, provide info on if the candidate will be suitable.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What is stage 4 of selection?

A

Inform the successful candidate, contacted by email phone or a letter

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What is a contract?

A

-A legal document that outlines what is expected of you at work
-Both employer and employee must agree and sign the contract

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What is induction training?

A

Takes place for the first few days after an employee starts their new job

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

What are advantages of induction training?

A

-Employees are given an opportunity, without distractions of their regular tasks to settle in and become familiar with the practices of the organisation
-Essential information can be discussed and questions answered

26
Q

What are disadvantages of induction training?

A

-New employees cannot start regular work immediately
-Existing employees are required to run the induction training

27
Q

What is on the job training?

A

Takes place in the normal place of work during working day while doing normal duties

28
Q

What are advantages of on the job training?

A

-Appeals to employees who like learning by doing
-May be more affordable

29
Q

What are disadvantages of on the job training?

A

-If the trainer has developed bad habits in their job they may be passed on to new staff
-The trainer may have limited experience of training new staff

30
Q

What is off the job training?

A

Takes place away from the normal place of work while they are are not performing normal duties

31
Q

What are advantages of off the job training?

A

-External trainers may be more experienced
-Training may earn an externally recognised qualification

32
Q

What are disadvantages of off the job training?

A

-External training fees and staff transport costs make it expensive
-Training may not fully match the equipment and procedures used in the organisation

33
Q

Training advantage and disadvantage from the employees point of view

A

+ Staff feel more confident and can do their job better
- Not all staff want to be trained, may leave after training

34
Q

Training advantage and disadvantage from the employers point of view

A

+ Quality of output is better, allows business to grow
- Training costs money and takes time to organise

35
Q

What are benefits of motivating staff?

A

-Lower staff turnover
-Higher quality output
-Fewer complaints
-Increased reputation

36
Q

What are advantages and disadvantages of salary?

A

+ A flat rate offers staff and guaranteed monthly income, this leads to stability
- A flat rate does not reward effort

37
Q

What are advantages and disadvantages of time rate?

A

+ Simple to calculate
- Hours may be limited, work is rushed

38
Q

What are advantages and disadvantages of overtime?

A

+ Flexibility
- To much causes stress

39
Q

What are advantages and disadvantages of piece rate?

A

+ Pay linked to output
- Employees may rush production

40
Q

What are advantages and disadvantages of bonus rate?

A

+ Flexible targets
- Bonuses can become increasingly harder to reach

41
Q

What are advantages and disadvantages of commission?

A

+ Encourages employees to perform well consistently
- Danger of inappropriate selling

42
Q

What are some non financial incentives

A

-Promotion
-Flexible working practices,holidays
-Praise and rewards
-Joint decision making
-Job enrichment and job rotation
-Team based working

43
Q

What are types of flexible working practices?

A

Part time
Temporary
Homeworking
Teleworking - tech to work away from job
Job share - two or more people do share job
Flexi time - what suits u
Casual - unset hours

44
Q

What are some incentives to encourage hard work and good attendance?

A

-Access to gym and leisure activities
-Private healthcare, company car, childcare
-Discounts
-Enhanced working conditions

45
Q

What are things that give people job satisfaction?

A

Good pay
Praise and recognition
Colleagues u get on with
Opportunity to develop skills
Job security
Fair working environment

46
Q

What is a trade unions?

A

An organisation that employees can join for a monthly cost to enable them to have a collective voice

47
Q

What is the role of a trade union?

A
  • Negotiate better pay and conditions
  • Get involved with the resolution of disputes
  • Provide legal and financial support for its members
48
Q

Why does industrial action happen?

A

When employees and employers cannot reach agreement, industrial action may be taken

49
Q

What are types of industrial action?

A

-Sit in
-Overtime ban
-Go slow
-Strike

50
Q

What are consequences of industrial action?

A

-Employee wages may stop
-Production may stop
-Customer orders are delayed
-Customer complaints
-Customers will go to competition

51
Q

What is a works council?

A

A works council is a group that is made up of employees and managers who meet regularly to discuss changes which are to be introduced in to the organisation

52
Q

What is the equality act?

A

Illegal to discriminate against workers at any stage of employment based on protected characteristics:
•Age
•Disability
•Race
•Sexual orientation

53
Q

What is the health and safety at work act?

A

Employers must:
-Have a health and safety act policy
-Provide safety equipment
-Ensure workplace is safe
Employees must:
-Take reasonable care
-Use safety equipment
-Not misuse facilities and not mess about at work

54
Q

What is the national minimum wage regulations?

A

The minimum amount which should be paid to employees depending on age

55
Q

Impacts of national minimum wage and national living wage…

A

•Increased costs
•Reduction in staff
•Backdated payments

56
Q

What is the national living wage act?

A

For workers aged over 21 years and it is the lowest wage that can be legally paid to these workers

57
Q

What are impacts of law on organisations?

A

•Safety equipment
•Legal action
•Business closure

58
Q

How are data bases used in management of people?

A

-Keep records relating to all employees:
Personal details
Bank account
Employment start date
Department and job title
Qualifications and experience

59
Q

How are websites used in management of people?

A

-Advertise jobs
-Online applications forms
-Conduct testing
-Social media-advertise jobs

60
Q

How do they use technology communicate in management of people?

A

•Email - inviting for a interview
•E-diary - online meetings
•Video conferencing - online interviews

Business (4 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions