Unit 4 - Management of People Flashcards
What are the 5 stages of recruitment in order?
- Carry out a job analysis
- Prepare a job description
- Prepare a person specification
- Advertise the vacancy
- Sending out the application
What is a job analysis?
-This identifies the tasks, skills, duties and responsibilities of the position.
-It helps to identify the type of candidate that would be suitable for the position
What does a job description include?
Job title
Duties and responsibilities
Salary, conditions, holidays
Location
Tasks
What is a person specification and what does it include?
-Describes the ideal person for the post and includes
Qualifications needed
Skills required
Experience preferred
Qualities
Interests
What is job advert?
-Via internal or external sources
Internal - Noticeboard
External - Website/Job centre
What is internal recruitment?
Within the organisation (advertised on staff intranet, bulletins or notices)
What is external recruitment?
Outside the organisation (advertised in newspaper adverts, job websites or job centres)
What are advantages of internal recruitment?
-Already known to the organisation
-Advertising cost can be avoided
-No induction training
-Time saved
What are disadvantages of internal recruitment?
-Another vacancy may have to be filled
-May not be a suitable person
-New skills not gained
What are advantages of external recruitment?
-Greater pool of labour to choose from
-Can choose best person
-Increase skills
What are disadvantages of external recruitment?
-More expensive
-Need to set up interviews
-Takes time
What is selection?
Selection is when the business chooses who will be the best candidate to take the job which they have advertised
What happens in stage one of selection?
-The application forms are gathered and used to compare the persons skills and quality’s against the person specification
-This helps businesses to make a shortlist of suitable candidates
What happens in stage 2 of selection?
-A shortlist is made of the most suitable candidates to interview based off of their application forms/CV
-This is done because it costs too much to interview every applicant
What happens in stage 3 of selection?
Interviews and testing are held
What are 3 types of interviews?
-One to one
-Panel
-Telephone
What are advantages of interviews?
-Identifies personality of candidate
-Gives the candidate an opportunity to ask questions
-Allows further clarification on information provided in application form
What are disadvantages of interviews?
-Time consuming
-Candidate may not react well in stressful situations
What is testing good for?
-Provide extra information on a candidates suitability
-Allows an organisation to see how they react under pressure
-Allows an organisation to see the candidates skills
What are some different types of testing?
Personality test
Aptitude test - Tests skill
Intelligence test
Medical and physical ability
Psychometric test - Multiple choice questions
What is a reference?
It is usually written by a past employer, provides info on attendance and attitude and timekeeping, provide info on if the candidate will be suitable.
What is stage 4 of selection?
Inform the successful candidate, contacted by email phone or a letter
What is a contract?
-A legal document that outlines what is expected of you at work
-Both employer and employee must agree and sign the contract
What is induction training?
Takes place for the first few days after an employee starts their new job
What are advantages of induction training?
-Employees are given an opportunity, without distractions of their regular tasks to settle in and become familiar with the practices of the organisation
-Essential information can be discussed and questions answered
What are disadvantages of induction training?
-New employees cannot start regular work immediately
-Existing employees are required to run the induction training
What is on the job training?
Takes place in the normal place of work during working day while doing normal duties
What are advantages of on the job training?
-Appeals to employees who like learning by doing
-May be more affordable
What are disadvantages of on the job training?
-If the trainer has developed bad habits in their job they may be passed on to new staff
-The trainer may have limited experience of training new staff
What is off the job training?
Takes place away from the normal place of work while they are are not performing normal duties
What are advantages of off the job training?
-External trainers may be more experienced
-Training may earn an externally recognised qualification
What are disadvantages of off the job training?
-External training fees and staff transport costs make it expensive
-Training may not fully match the equipment and procedures used in the organisation
Training advantage and disadvantage from the employees point of view
+ Staff feel more confident and can do their job better
- Not all staff want to be trained, may leave after training
Training advantage and disadvantage from the employers point of view
+ Quality of output is better, allows business to grow
- Training costs money and takes time to organise
What are benefits of motivating staff?
-Lower staff turnover
-Higher quality output
-Fewer complaints
-Increased reputation
What are advantages and disadvantages of salary?
+ A flat rate offers staff and guaranteed monthly income, this leads to stability
- A flat rate does not reward effort
What are advantages and disadvantages of time rate?
+ Simple to calculate
- Hours may be limited, work is rushed
What are advantages and disadvantages of overtime?
+ Flexibility
- To much causes stress
What are advantages and disadvantages of piece rate?
+ Pay linked to output
- Employees may rush production
What are advantages and disadvantages of bonus rate?
+ Flexible targets
- Bonuses can become increasingly harder to reach
What are advantages and disadvantages of commission?
+ Encourages employees to perform well consistently
- Danger of inappropriate selling
What are some non financial incentives
-Promotion
-Flexible working practices,holidays
-Praise and rewards
-Joint decision making
-Job enrichment and job rotation
-Team based working
What are types of flexible working practices?
Part time
Temporary
Homeworking
Teleworking - tech to work away from job
Job share - two or more people do share job
Flexi time - what suits u
Casual - unset hours
What are some incentives to encourage hard work and good attendance?
-Access to gym and leisure activities
-Private healthcare, company car, childcare
-Discounts
-Enhanced working conditions
What are things that give people job satisfaction?
Good pay
Praise and recognition
Colleagues u get on with
Opportunity to develop skills
Job security
Fair working environment
What is a trade unions?
An organisation that employees can join for a monthly cost to enable them to have a collective voice
What is the role of a trade union?
- Negotiate better pay and conditions
- Get involved with the resolution of disputes
- Provide legal and financial support for its members
Why does industrial action happen?
When employees and employers cannot reach agreement, industrial action may be taken
What are types of industrial action?
-Sit in
-Overtime ban
-Go slow
-Strike
What are consequences of industrial action?
-Employee wages may stop
-Production may stop
-Customer orders are delayed
-Customer complaints
-Customers will go to competition
What is a works council?
A works council is a group that is made up of employees and managers who meet regularly to discuss changes which are to be introduced in to the organisation
What is the equality act?
Illegal to discriminate against workers at any stage of employment based on protected characteristics:
•Age
•Disability
•Race
•Sexual orientation
What is the health and safety at work act?
Employers must:
-Have a health and safety act policy
-Provide safety equipment
-Ensure workplace is safe
Employees must:
-Take reasonable care
-Use safety equipment
-Not misuse facilities and not mess about at work
What is the national minimum wage regulations?
The minimum amount which should be paid to employees depending on age
Impacts of national minimum wage and national living wage…
•Increased costs
•Reduction in staff
•Backdated payments
What is the national living wage act?
For workers aged over 21 years and it is the lowest wage that can be legally paid to these workers
What are impacts of law on organisations?
•Safety equipment
•Legal action
•Business closure
How are data bases used in management of people?
-Keep records relating to all employees:
Personal details
Bank account
Employment start date
Department and job title
Qualifications and experience
How are websites used in management of people?
-Advertise jobs
-Online applications forms
-Conduct testing
-Social media-advertise jobs
How do they use technology communicate in management of people?
•Email - inviting for a interview
•E-diary - online meetings
•Video conferencing - online interviews
