Unit 4 - Human Resources

Question 1

Types of Organizational Structures:

1.
2.

Answer 1

1. tall
2. flat

Question 2

Features of a Flat Organizational Structure:

1. span of control
2. levels

Answer 2

1. wide spans of control
2. few levels (of hierarchy)

Question 3

Features of a Tall Organizational Structure:

1. span of control
2. levels

Answer 3

1. narrow spans of control
2. many levels / layers

Question 4

Delegation:

1. authority to… in order to…

Answer 4

Delegation is when managers give authority to subordinate employees to perform tasks or make specific decisions

1. authority to subordinates to perform tasks or make decisions

Question 5

Pros of Delegation:

1. increase in (3)
2. because… (2)

Answer 5

1. can increase motivation, productivity, and efficiency
2. subordinates feel empowered by authority and responsibility

Question 6

Cons of Delegation (3-4)

Answer 6

1. may feel demotivated by increased work load
2. decrease in productivity
3. decrease in motivation
4. risk in employee leaving

Question 7

Pros of Decentralization:

1. decision
2. decision making
3. motivation

Answer 7

1. decision are more suited to environment / location
2. faster decision making
3. employee motivation

Question 8

Cons of Decentralization:

1. training
2. communication
3. decisions

Answer 8

1. training may be needed
2. good communication is essential, poor communication can lead to bad decision
3. decisions taken may not be in the best interests of the whole business

Question 9

Internal Recruitment vs External Recruitment

Question 10

Non-Financial Motivators:

Answer 10

1. job enrichment (jobs become more challenging)
2. training

Question 11

Financial Motivators: (4)

Answer 11

1. salaries (long-term)
2. wages (per hour)
3. commission (based on sales they have made)
4. profit sharing (share of business’s profit)

Question 12

Induction Training:

Answer 12

1. for new employees
2. learn how to carry out jobs in work

Question 13

On-the-job Training:

(3 positives + 2 negatives)

Answer 13

1. on the job
2. precise training that business requires
3. relatively cheap
4. no new ideas
5. more employees will be unavailable to work

Question 14

Off-the-job Training:

(3 negatives + 1 positive)

Answer 14

1. can be expensive
2. may not fit business needs
3. employee won’t be working when training
4. new ideas and skills