Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Sales and Marketing > Unit 4 - Chapter 7 - 11 > Flashcards

Unit 4 - Chapter 7 - 11 Flashcards

1
Q

Write the amount $3,028.49 in words as you would on a check.

A

Three thousand, twenty-eight and 49/100

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

In the number 6,035,274, which digit represents the thousands?

A

5

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is the percentage equivalent of 1/16?

A

.0625

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Is 3,020,000 a whole number?

A

yes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Round 376,023 to the nearest ten thousand.

A

380,000

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Miguel’s boss has promised him a 10 percent raise after six months. If Miguel is currently making $11 an hour, what will be his new hourly rate?

A

$11 x 1.10 = $12.10

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Jay earns 12.5 percent commission on bicycles and accessories he sells. What will be his commission on an order that totals $360?

A

$360 x .125 = $45

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

At Trendz Home Furnishings, total sales for the month were broken down by department as follows: furniture–$47,300; carpet/rugs–$33,400; fabric and wallpaper–$24,750; and accessory items–$15,500. What are the percentage of total sales for each department?

A

Furniture: $47,300 / $120,950 = 39.1%
Carpet/rugs: $33,400 / $120,950 = 27.6%
Fabric and wallpaper: $24,750 / $120,950 = 20.5%
Accessory items: $15,500 / $120,950 = 12.8%

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What kind of graph best shows changes over time?

A

line

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What kind of graph best shows a whole divided into parts?

A

circle or pie

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

For _____ to be effective, the message must be sent, received, and understood.

A

communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

_____ is the receiver’s response to the message.

A

Feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

_____ are things that interfere with communication.

A

Distractions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

In the process of _____, it is important to provide feedback to the speaker.

A

listening

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Three skills that will help an individual _____ better include focusing, forming pictures, and improving vocabulary.

A

read

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Communication is used to _____, _____, or _____.

A

inform, persuade, entertain

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

_____ is a specialized form of speaking which uses demonstration of a task.

A

Training

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Things that get in the way of effective listening are called _____.

A

blocks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

When using the _____ in business, it is important to talk with a smile in your voice.

A

telephone

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

_____ is specialized, technical vocabulary.

A

Jargon

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

_____ is the equipment that makes up a computer system

A

Hardware

22
Q

The U.S. Bureau uses the largest and most powerful computer known as a(n) _____.

A

Supercomputer

23
Q

Programs that give directions to computers are called _____.

A

Software

24
Q

The software a small business owner uses to maintain a mailing list of her customers is _____ _____.

A

Database Software

25
Q

The software that some managers use to produce financial statements is _____ _____.

A

Spreadsheet Software

26
Q

Software used by marketers to show slides of a new advertising campaign is _____ _____.

A

Presentation Software

27
Q

The world’s biggest network of computer networks is known as the _____.

A

Internet

28
Q

Buying and selling products on the Internet is called _____.

A

e-commerce

29
Q

Businesses that sell directly to consumers on the Internet are known as _____.

A

e-tailers

30
Q

The fastest growing component of Internet commerce is _____ _____ _____.

A

Business to Business (B2B)

31
Q

A nonverbal indicator of a person’s thoughts and feelings is known as _____.

A

Body Language

32
Q

To point out the correct way to do something without offending the individual requires _____.

A

Tact

33
Q

An employee who did what was needed to be done without being told demonstrated _____.

A

Initiative

34
Q

Even the small act of remembering a customer’s name can boost his or her _____.

A

Self-Esteem

35
Q

Being able to understand your customer’s frame of mind indicates you have _____.

A

Empathy

36
Q

When you say what you believe without being pushy or bossy, you have demonstrated the quality of being _____.

A

Assertive

37
Q

Before a team can begin to work together, it must first establish its _____.

A

Goals

38
Q

When all team members agree on a decision, the team has reached _____.

A

Consensus

39
Q

When each group member commits to perform a certain task within a period of time, the group has reached an _____.

A

Agreement

40
Q

If all members take action to bring the whole team’s performance up to the agreed standards, the team has demonstrated _____ _____.

A

Shared Leadership

41
Q

The older traditional form of management structure is the _____ organization.

A

Vertical

42
Q

When an organization has experienced _____ , it means that additional layers of management have been reduced.

A

Flattening

43
Q

Employees who have been encouraged to assume additional responsibility are said to be _____.

A

Empowered

44
Q

The three basic levels of _____ are top, middle, and supervisory level.

A

Management

45
Q

The recent trend in industry management structure has been toward _____ organization.

A

Horizontal

46
Q

When it comes to making the difficult and complicated decisions, managers follow a formal _____ -step process.

A

Six

47
Q

most companies write a _____ statement that is a paragraph of their ultimate goals.

A

Mission

48
Q

_____ is coordinating efforts to reach established goals.

A

Organizing

49
Q

A manager who takes work home regularly may not be _____ responsibility effectively and should examine other’s workloads.

A

Delegating

50
Q

_____ is setting standards, evaluating performance, and solving problems.

A

Controlling

Sales and Marketing (9 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions