Unit 4 - Chapter 7 - 11 Flashcards
Write the amount $3,028.49 in words as you would on a check.
Three thousand, twenty-eight and 49/100
In the number 6,035,274, which digit represents the thousands?
5
What is the percentage equivalent of 1/16?
.0625
Is 3,020,000 a whole number?
yes
Round 376,023 to the nearest ten thousand.
380,000
Miguel’s boss has promised him a 10 percent raise after six months. If Miguel is currently making $11 an hour, what will be his new hourly rate?
$11 x 1.10 = $12.10
Jay earns 12.5 percent commission on bicycles and accessories he sells. What will be his commission on an order that totals $360?
$360 x .125 = $45
At Trendz Home Furnishings, total sales for the month were broken down by department as follows: furniture–$47,300; carpet/rugs–$33,400; fabric and wallpaper–$24,750; and accessory items–$15,500. What are the percentage of total sales for each department?
Furniture: $47,300 / $120,950 = 39.1%
Carpet/rugs: $33,400 / $120,950 = 27.6%
Fabric and wallpaper: $24,750 / $120,950 = 20.5%
Accessory items: $15,500 / $120,950 = 12.8%
What kind of graph best shows changes over time?
line
What kind of graph best shows a whole divided into parts?
circle or pie
For _____ to be effective, the message must be sent, received, and understood.
communication
_____ is the receiver’s response to the message.
Feedback
_____ are things that interfere with communication.
Distractions
In the process of _____, it is important to provide feedback to the speaker.
listening
Three skills that will help an individual _____ better include focusing, forming pictures, and improving vocabulary.
read
Communication is used to _____, _____, or _____.
inform, persuade, entertain
_____ is a specialized form of speaking which uses demonstration of a task.
Training
Things that get in the way of effective listening are called _____.
blocks
When using the _____ in business, it is important to talk with a smile in your voice.
telephone
_____ is specialized, technical vocabulary.
Jargon
_____ is the equipment that makes up a computer system
Hardware
The U.S. Bureau uses the largest and most powerful computer known as a(n) _____.
Supercomputer
Programs that give directions to computers are called _____.
Software
The software a small business owner uses to maintain a mailing list of her customers is _____ _____.
Database Software
The software that some managers use to produce financial statements is _____ _____.
Spreadsheet Software
Software used by marketers to show slides of a new advertising campaign is _____ _____.
Presentation Software
The world’s biggest network of computer networks is known as the _____.
Internet
Buying and selling products on the Internet is called _____.
e-commerce
Businesses that sell directly to consumers on the Internet are known as _____.
e-tailers
The fastest growing component of Internet commerce is _____ _____ _____.
Business to Business (B2B)
A nonverbal indicator of a person’s thoughts and feelings is known as _____.
Body Language
To point out the correct way to do something without offending the individual requires _____.
Tact
An employee who did what was needed to be done without being told demonstrated _____.
Initiative
Even the small act of remembering a customer’s name can boost his or her _____.
Self-Esteem
Being able to understand your customer’s frame of mind indicates you have _____.
Empathy
When you say what you believe without being pushy or bossy, you have demonstrated the quality of being _____.
Assertive
Before a team can begin to work together, it must first establish its _____.
Goals
When all team members agree on a decision, the team has reached _____.
Consensus
When each group member commits to perform a certain task within a period of time, the group has reached an _____.
Agreement
If all members take action to bring the whole team’s performance up to the agreed standards, the team has demonstrated _____ _____.
Shared Leadership
The older traditional form of management structure is the _____ organization.
Vertical
When an organization has experienced _____ , it means that additional layers of management have been reduced.
Flattening
Employees who have been encouraged to assume additional responsibility are said to be _____.
Empowered
The three basic levels of _____ are top, middle, and supervisory level.
Management
The recent trend in industry management structure has been toward _____ organization.
Horizontal
When it comes to making the difficult and complicated decisions, managers follow a formal _____ -step process.
Six
most companies write a _____ statement that is a paragraph of their ultimate goals.
Mission
_____ is coordinating efforts to reach established goals.
Organizing
A manager who takes work home regularly may not be _____ responsibility effectively and should examine other’s workloads.
Delegating
_____ is setting standards, evaluating performance, and solving problems.
Controlling
