Unit 4 AOS 2 - Implementing Change

Question 1

The importance of leadership in change management

Answer 1

Leadership in change management is the ability to positively influence and motivate
employees towards achieving business objectives during transformation.

Question 2

Staff training

Answer 2

Staff training is a business equipping employees with the knowledge and skills required to perform work tasks.

Question 3

Staff motivation

Answer 3

Staff motivation is managers implementing strategies that seek to drive employees to work towards the achievement of business objectives.

Question 4

Change in management styles or skills

Answer 4

A change in management styles or skills is managers altering their way of directing
and interacting with staff.

Question 5

Increased investment in technology

Answer 5

Increased investment in technology is the implementation of automated and computerised processes for production and operations.

Question 6

Improving quality in production

Answer 6

Improving quality in production is the implementation of processes that increase the perceived value of a product or service.

Question 7

Initiating lean production techniques

Answer 7

Initiating lean production techniques (or lean management) is adopting approaches that reduce waste in production while increasing the value of goods to the customer.

Question 8

Cost cutting

Answer 8

Cost-cutting is the process of reducing business expenses.

Question 9

Redeployment of resources

Answer 9

Redeployment of resources is the reallocation of natural, labour and capital materials to different areas of the business to improve their effectiveness and productivity.

Question 10

New locations

Answer 10

A business can build new business opportunities by opening new branches or outlets in new locations

Question 11

Differentiation

Answer 11

A business can gain new business opportunities domestically by differentiating their products or services

Question 12

Exporting

Answer 12

Exporting is a specific method a business can use to grow globally. Instead of opening new
overseas locations, the goods or services can be sold through local distributors and retailers.

Question 13

Senges learning Organisation

Answer 13

A learning organisation is a business that facilitates the growth of its members and continuously transforms itself to adapt to changing environments.

Question 14

Systems thinking

Answer 14

Systems thinking is the ability to understand the interrelationships between different areas of a business.

Question 15

Mental models

Answer 15

Mental models is challenging the pre-existing assumptions and beliefs that people have
about a business and its practices.

Question 16

Shared vision

Answer 16

A shared vision is an aspirational description of what a business and its members would like to achieve.

Question 17

Personal Mastery

Answer 17

Personal mastery is encouraging individual development and learning through
business activities.

Question 18

Team learning

Answer 18

Team learning encourages individuals to combine their strengths and abilities to
continuously grow together.

Question 19

Low-risk stratergies

Answer 19

Low-risk strategies are gradual management approaches that encourage employees to accept and participate in a business change.

Question 20

Communication as a low-risk strategy

Answer 20

Communication as a low-risk strategy is managers initiating open and honest two-way communication with employees so they are fully aware of the reasons, impacts and their roles in an upcoming change.

Question 21

Empowerment as a low-risk strategy

Answer 21

Empowerment as a low-risk strategy is managers providing employees with increased
responsibility and authority during times of change.

Question 22

Support as a low-risk strategy

Answer 22

Support as a low-risk strategy is providing employees with assistance as they move from
current to new practices.

Question 23

Incentives as a low-risk strategy

Answer 23

Incentives as a low-risk strategy is managers providing financial or non-financial rewards
to encourage employees to support change.

Question 24

High-risk strategies

Answer 24

High-risk strategies are autocratic management approaches used to influence employees
to quickly accept and follow a business change.

Question 25

Manipulation as a high-risk strategy

Answer 25

Manipulation as a high-risk strategy is influencing employees to follow a proposed
change by providing incomplete and deceptive information about the proposed change.

Question 26

Threat as a high-risk strategy

Answer 26

Threat as a high-risk strategy is forcing employees to follow a proposed change by stating
that they may or will cause harm to them if they fail to follow the change.

Question 27

Lewins three step change model

Answer 27

Lewin’s three step change model is a process which can be used by a business to implement successful change.

Question 28

Unfreeze step

Answer 28

The unfreeze step moves a business to a state where stakeholders are prepared to undergo change.

Question 29

Change step

Answer 29

The change step moves the business towards the desired state.

Question 30

Refreeze step

Answer 30

The refreeze step ensures the change is sustained within the business for the long term.