Unit 3 AOS 2 - Human Resource Management

Question 1

Psychological needs

Answer 1

Physiological needs are the basic requirements for human survival, such as food, water
and shelter.

Question 2

Motivation

Answer 2

Motivation is a need or desire that directs, energises and sustains a person’s behaviour.

Question 3

Safety and security needs

Answer 3

Safety and security needs are the desires for protection from dangerous or threatening
environments.

Question 4

OH&S regulations

Answer 4

OH&S regulations are the occupational health and safety rules and laws that aim to protect the wellbeing of employees and the public.

Question 5

Job Security

Answer 5

Job security is the likelihood of an employee keeping their job.

Question 6

Social needs

Answer 6

Social needs are the desires for a sense of belonging and friendship among groups.

Question 7

Esteem Needs

Answer 7

Esteem needs are the desires to feel important, valuable and respected.

Question 8

Self-Actualisation

Answer 8

Self-actualisation is the realisation of one’s full potential through creativity and
personal growth.

Question 9

Intrinsic Motivation

Answer 9

Intrinsic motivation is a drive that comes from within an individual.

Question 10

The Four Drive Theory

Answer 10

The four drive theory is a motivation theory that suggests that employees strive to fulfil four fundamental needs.

Question 11

The Drive to Aquire

Answer 11

The drive to acquire is the desire to achieve rewards and high status.

Question 12

Financial Reward

Answer 12

A financial reward is a monetary payment to recognise performance which achieves business goals.

Question 13

Non-Financial Reward

Answer 13

A non-financial reward is recognition of performance which achieves business goals but is not in the form of a monetary payment.

Question 14

Drive to Bond

Answer 14

The drive to bond is the desire to participate in social interactions and feel a sense
of belonging.

Question 15

Drive to Learn

Answer 15

The drive to learn is the desire to gain knowledge, skills and experience.

Question 16

Drive to Defend

Answer 16

The drive to defend is the desire to protect personal security as well as the values of a business.

Question 17

Locke and Latham’s Goal Setting Theory

Answer 17

The goal setting theory is a motivation theory which states that employees strive to achieve
well defined objectives.

Question 18

Clarity

Answer 18

Clarity - goals should be specific and easy to measure.

Question 19

Commitiment

Answer 19

Commitment - employees should be involved in setting their goal.

Question 20

Challenge

Answer 20

Challenge - goals should be reasonably difficult to achieve.

Question 21

Task Complexity

Answer 21

Task complexity - goals should not overwhelm employees.

Question 22

Feedback

Answer 22

Feedback - managers should provide support to employees reaching goals.

Question 23

Performance Related Pay as a Motivation Stratergy

Answer 23

Performance related pay as a motivation strategy is a financial reward for reaching or
exceeding a set business goal.

Question 24

Remunerition

Answer 24

Remuneration is the money paid

to an employee by an employer in exchange for completing work tasks.

Question 25

Pay raise

Answer 25

Pay rise is a permanent increase in an employee’s salary or hourly wage rate.

Question 26

Bonus

Answer 26

Bonus is a one-off payment made for meeting a set objective. It is provided in addition to an employee’s regular salary.

Question 27

Commission

Answer 27

Commission is a payment provided to an employee for selling a good or service. It is usually paid as a percentage of the price of the good or service being sold.

Question 28

Career advancement as a motivation strategy

Answer 28

Career advancement as a motivation strategy is the upwards progression of an employee’s job position.

Question 29

Investment in training as a motivation strategy

Answer 29

Investment in training as a motivation strategy is allocating resources to improve employees’ skills and knowledge.

Question 30

Mentoring

Answer 30

Mentoring is a senior employee assisting a junior employee in developing the skills and knowledge needed for their work.

Question 31

Support as a motivation strategy

Answer 31

Support as a motivation strategy is providing employees with any assistance that improves their satisfaction at work.

Question 32

Sanction as a Motivation Stratergy

Answer 32

Sanction as a motivation strategy is penalising employees for poor performance or breaching business policies.

Question 33

On-the-job training

Answer 33

On-the-job training is employees improving their knowledge and skills within the workplace.

Question 34

Off-the-job Training

Answer 34

Off-the-job training is employees improving their knowledge and skills in a location external to the business.

Question 35

Management by objectives

Answer 35

Management by objectives is both managers and employees collaboratively setting individual employee goals that contribute to the achievement of wider business objectives.

Question 36

Performance Appraisals

Answer 36

A performance appraisal is a manager assessing the performance of an employee against a range of criteria, providing feedback and establishing plans for improvement in the future.

Question 37

Self-Evaluation

Answer 37

Self-evaluation is an employee assessing their individual performance against a set criteria.

Question 38

Employee Observation

Answer 38

Employee observation is a range of employees from different levels of authority assessing another employee's performance against a set criteria.

Question 39

Retirement

Answer 39

Retirement is an individual deciding to leave the workforce as they no longer wish to work.

Question 40

Redundancy

Answer 40

Redundancy is an employee no longer working for a business because there is insufficient work or their job no longer exists.

Question 41

Resignation

Answer 41

Resignation is an employee voluntarily terminating their own employment, usually to take another job position elsewhere.

Question 42

Dismissal

Answer 42

Dismissal is the involuntary termination of an employee who fails to meet required standards or displays unacceptable or unlawful behaviour.

Question 43

Human Resource Manager

Answer 43

Human resource managers are individuals who coordinate the relationship between employees and management within businesses.

Question 44

Employer Associations

Answer 44

Employer associations are advisory bodies who assist employers in understanding and upholding legal business obligations.

Question 45

Unions

Answer 45

Unions are organisations composed of individuals who represent and speak on behalf of employees in a particular industry to protect and improve their wages and working conditions.

Question 46

The Fair Work Commission (FWC)

Answer 46

The Fair Work Commission (FWC) is Australia’s independent workplace relations tribunal and has a range of responsibilities outlined by the Fair Work Act.

Question 47

Award

Answer 47

An award is a legal document which outlines the minimum wages and conditions of work across an entire industry.

Question 48

Agreements

Answer 48

An agreement is a legal document which outlines the wages and conditions of employees and is applicable to a particular business or group of businesses.

Question 49

Grievance procedures

Answer 49

A grievance procedure is a formalised set of steps that employees and employers can follow to resolve workplace disputes.

Question 50

Mediation

Answer 50

Mediation is an impartial third party facilitating the discussion between disputing parties to help each side of the conflict reach a resolution themselves.

Question 51

Arbitration

Answer 51

Arbitration is an independent third party hearing arguments from both disputing parties and making a legally binding decision to resolve a conflict.