Unit 4 Flashcards

1
Q

Key driving force to employee’s productivity, development, rewards, and awards

A

Performance management system

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2
Q

Effective performance management system

A

Business aligned
Culture aligned
Maturity aligned
User friendly
Process focused

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3
Q

A systematic process for improving organizational performance by developing the performance of individual & teams

A

Performance management

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4
Q

A roadmap for creating a high performance organization through the integration of organization’s vision, values, systems and people

A

Performance management system

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5
Q

Performance management system

A

Performance standard
Performance measurement
Quality improvement process
Reporting progress

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6
Q

Objective of PMS

A

Drive individual and hence organizational performance
Develop organizational culture and individual capabilities
Measure performance in a more objective and systematic manner
Facilitate effective HR and operational decisions in line with organizational strategy

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7
Q

A change in the structure of your company

A

Operational change

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8
Q

Implementing performance management process

A

Performance management policies
Performance objectives and standards
Performance appraisal process
Managing underperformance and discipline
Reward and remuneration strategy
Development plans and learning and development activities

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9
Q

Typical PMS Cycle
P M A C

A

Planning
Monitoring
Assessment
Consequence

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10
Q

Pitfalls/Limitations of performance management
P P P C C

A

Performance appraisal is a perplexing activity
Performance expectations are unclear or misunderstood
Putting process over purpose
Communication gap
Considered only as a management directive

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11
Q

Contributions of performance management

A

Motivation to perform is increased
Self esteem is increased
Managers gain insight about subordinates
The definition of job and criteria are clarified
Self insight and development are enhanced
- 7 more

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12
Q

Benefits of PMS

A

Better communication
Better workflow management
Develops a conductive learning and development environment
Fair, reliable, and secure

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13
Q

Disadvantages of PMS

A

Risk of internal competition
Favoritism
Time consuming
Managers’ dilemma
Job dissatisfaction
Unjust demands of managers and employees
Damaged relationship
Increased turnover

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14
Q

Market trends of performance management software

A

No more annual performance review
Data-driven employee performance management
Artificial intelligence
Cloud-based performance management software
Self-service portal for employees
Employee experience

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15
Q

Performance management trends 2020

A

Market shift and growth
The human experience
Data driven performance management
Increase in cloud usage
Mental health & awareness

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16
Q

Traditional vs Next Practice

A

Emphasis on the past — emphasis on the future

Annual performance review — regular check-ins

Static system — fluid system

Manager in the lead — employees take ownership

Focus on weaknesses — focus on building strengths

17
Q

Traditional / Modern: guiding principle

A

Individualistic — organization oriented

18
Q

Traditional / Modern: appraisal styles

A

Directional, evaluative — facilitative, coaching

19
Q

Traditional / Modern: frequency

A

Annually — frequently

20
Q

Traditional / Modern: criteria

A

Objective measurable criteria — vague criteria

21
Q

Traditional / Modern: assessment

A

Supervisor assessment — self and peer assessment

22
Q

Competition starts cropping up within a team when employees are compared with each other within the same parameters. This leads to internal politics, pulling down the overall performance of the team.

A

Risk of internal competition

23
Q

Managers are also human beings who at times fall into the prey of doing favoritism with their subordinates which lead to internal cold war within the team

A

Favoritism

24
Q

The entire appraisal process needs an eye for detail in understanding every employee current performance, reason behind their drawbacks, career aspirations which delays the process

A

Time consuming

25
Q

Implementation of technology for driving the PMS results into high expense of an organization

A

Expensive

26
Q

Sometimes the managers get into a dilemma in taking decision between two best performers in a theme, which may lead to serious dis-engagement and politics starts arising.

A

Managers dilemma

27
Q

When the employee does not get the desired hike in salary, after the appraisal process, it leads to dissatisfaction in their job. This happens primarily because of the managers inability to convince and justify the ratings given to an employee.

A

Job dissatisfaction

28
Q

At times, unjustified, impractical, demands or expectations are made, not only from the manager but also from the employees during administering the appraisal process due to which unfair standards and ratings are given which have an adverse effect on the performance

A

Unjustified demands of managers and employees

29
Q

If the appraisal interviews are not conducted properly justifying the pros and cons of an employee, it leads to an argument, thereby damaging the relationship of a manager and an associate

A

Damaged relationship

30
Q

Increasing internal competition, manager’s favoritism and not fulfilling the expectation of the employee’s leads to dis-engagement resulting into increase in staff turnover

A

Increased turnover

31
Q

Modern performance management requirements

A

Goals
Planning
Review collection
Analysis
Decision making

32
Q

PMS framework

A

Performance goal setting
Monitoring performance
Developing capacity to perform
Evaluating performance
Rewarding high-performance

33
Q

Identify key result areas (KRA), KPI, performance targets, and competencies

A

Performance goal setting

34
Q

Establish monitoring system that provides regular and timely feedback

A

Monitoring performance

35
Q

Provide learning and development interventions, not limited to training, to enhance performance

A

Developing capacity to perform

36
Q

Objectively evaluate performance using scorecards and critical incidents

A

Evaluating performance

37
Q

Establish rewards and recognition initiatives to promote positive behaviors and results

A

Rewarding high performance