Unit 1 & 2 Flashcards
The process of ensuring individual and team effort support the organizational objectives and to realize key stakeholder expectations and wealth creation in all the identified value drivers of the organization
Performance management
PM
Plan
Monitor
Review
Improve
Measure
Nature of PM
Make clear of what the organization expects
Provide performance information to employees
Document performance for personal records
Identify areas of success and needed development
Importance of PM
Salary administration
Performance feedback
Assists in goal identification
Making promotional decisions
And more
Roles of PM
1
Responsibility structure
Content
Integrity
Manageability
Alignment
Accountability
Management style
Action orientation
Communication
2
Management quality
Openness and action orientation
Long-term orientation
Continuous improvement and renewal
Workforce quality
3
Competitive performance
Usually do the actual appraising
Supervisor
Must know how to conduct the appraisal fairly and familiar with basic appraisal formatting
Supervisor
Serves a policy making and advisory role
HR dept
Prepare forms and procedures and insists that all department use them. Appraisal based on their skills
HR Dept
Process of PM
Visioning
Goal setting
Strategic planning
Business planning
Analyzing results
Forecasting
Measuring success
Rewarding people
Major objectives for PMS
Setting and defining goals
Setting expectations for managers and employees
Setting performance standard
Establishing effective communication
The end result of an activity
Performance
Accumulated end results of all the organization’s work processes and activities
Organizational performance
Process of acquiring, managing, renewing, and disposing of assets
Asset management
Means the performance objectives specifically attributable to each participant reflective of his functional area and responsibilities, taking into consideration top executive’s evaluation of performance in that regard
Individual performance
Set goals of the organization and then derive goals of group and individuals within the organization.
Performance plan
Building a development driven system means focusing everyone on what is important
Performance planning
A specialist discipline involving systematic observations to enhance performance and improve decision making, primarily delivered through the provision of objective statistical (data analysis) and visual feedback (video analysis)
Performance analysis
Crucial or main
Key
Achievement or attainment
Performance
Space or range or field of operation
Area
Employees works towards organizational goals
Routine
Organizational goals achieved and employee is rewarded
Reward
Communicate organizational goals to employees
Cue
An unwell person gets better
Accomplishment
Phase of healing or taking medicine
Activity
Transition from ill to well
Achievement
Immediately the person is in good health
State
Dimensions of performance management
Performance planning
Feedback and coaching
Performance review
Outcome
