unit 3aos2 Flashcards
How does managing employees contribute to achieving business objectives?
Effective management of employees improves motivation, productivity, and performance, helping businesses achieve goals like increased market share and customer satisfaction.
What are the key responsibilities of Human Resource Management?
facilitating the employer employee relationship.
Acquiring, developing, maintaining, and terminating employees while focusing on motivation, training, performance management, wages, and working conditions.
How do motivation theories help managers improve employee performance?
They provide strategies for increasing motivation, ensuring employees are engaged and productive
What are the key principles of Maslow’s Hierarchy of Needs?
Employees are motivated by five levels: physiological (fair wages), safety (job security), social (teamwork), esteem (recognition), and self-actualization (career growth).
What are the key principles of Locke and Latham’s Goal Setting Theory?
clarity- simple clear specific goals
goal commitment- esures employees activley pursue the goal
performance feedback- feedback to employees
task complexity- challenging goals
What are the four drives in Lawrence & Nohria’s Four Drive Theory?
Acquire (pay and incentives), Bond (teamwork and culture), Comprehend (learning and development), and Defend (job security and fairness).
How can businesses motivate employees?
Performance-related pay: Financial incentives for achieving targets.
Career advancement: Promotion opportunities encourage skill development.
Investment in training: Enhances skills and efficiency.
Support: Encouragement and mentoring from management.
Sanctions: Punishments (e.g., demotion) for not meeting expectations
How do businesses manage employee performance?
Management by objectives: Clear goals set between employees and management.
Performance appraisals: Regular reviews of employee strengths and weaknesses.
Self-evaluation: Employees assess their own performance.
Employee observation: Monitoring employees to assess effectiveness.
What are the two main types of employee training?
On-the-job training: Learning at work through coaching, mentoring, job rotation, and job shadowing.
Off-the-job training: External learning via workshops, courses, and online tutorials.
Pros & Cons of Training
✅ On-the-job training: Cost-effective and tailored to the business.
❌ On-the-job training: Quality depends on the trainer, may reduce productivity.
✅ Off-the-job training: Provides expert knowledge and new perspectives.
❌ Off-the-job training: Expensive and may lack direct business relevance.
Impacts of HR Strategies
⏳ Short-Term Effects:
✔️ Performance-related pay → Immediate motivation.
✔️ Training → Quick skill improvements.
✔️ Sanctions → Immediate compliance.
Impacts of HR strategies
long term effects:
✔️ Career advancement → Ongoing motivation and retention.
✔️ Investment in training → Higher productivity and business growth.
✔️ Support → Improved job satisfaction and culture.
What is performance management?
The process of evaluating and improving employee performance to meet business and individual objectives.
What are the four performance management strategies? what do they mean?
Management by objectives: A system where managers and employees set clear, agreed-upon goals, helping employees stay focused and motivated.
performance appraisals: Identify employee strengths, weaknesses, and areas for improvement, helping guide training and promotions.
self-evaluation: Employees assess their own performance based on set objectives, promoting reflection and personal growth.
employee observation: A method where employees are monitored to assess their performance, either openly or secretly (e.g., mystery shoppers).
Compare self-evaluation and employee observation.
Self-evaluation is subjective and done by the employee, while employee observation is objective and conducted by a manager or external assessor.
What is a short-term impact of performance-related pay
Employees work harder to meet targets and earn financial rewards.
What is a long-term impact of career advancement?
Employees remain engaged and committed to developing their skills within the company.
How does investment in training benefit a business in the long run?
Employees develop stronger skills, increasing productivity and efficiency.
How do sanctions impact employees in the short term?
They ensure compliance and discourage poor performance.
Why is support important for long-term business success?
It builds employee loyalty, improves workplace culture, and increases job satisfaction.
What is termination management, and what are the types of termination?
Termination management is handling the end of employment fairly and lawfully. The four types are:
Retirement – When an employee voluntarily leaves the workforce (usually due to age or finances).
Redundancy – When a job is no longer needed (can be voluntary or involuntary).
Resignation – When an employee voluntarily leaves, often for another job.
Dismissal – When an employer terminates employment due to misconduct or poor performance.
What factors influence retirement, and what are the reasons for redundancy?
Retirement: Influenced by access to superannuation and eligibility for the Age Pension (65.5 years in Australia).
Redundancy Reasons: Business restructuring, new technology, relocation, financial downturn, or business closure.
What is resignation, and why are exit interviews important?
Resignation: A voluntary decision to leave a business, usually requiring notice.
Exit Interviews: Help businesses understand why employees leave and identify areas for improvement.
What is dismissal, what is fair work commision and what is unfair dismissal?
Dismissal: Termination due to misconduct or poor performance.
Unfair Dismissal: When an employee is fired in a harsh, unjust, or unreasonable manner.
Fair Work Commission: Oversees unfair dismissal claims in Australia.
