Unit 3.2 Flashcards
What is active listening?
A skill that involves receiving, interpreting, and responding to messages sent by a communicator.
Active listening is crucial for effective communication.
What is the difference between hearing and listening?
Hearing is a physical act, while listening is a conscious activity that involves understanding and responding.
Listening requires active engagement and processing of information.
What are the key components of active listening?
Hearing, analyzing, judging, and concluding the message.
Active listening engages both the speaker and the listener in the communication process.
What are the four types of listening?
- Ignoring
- Selective listening
- Attentive listening
- Empathetic listening
These types vary based on the quality and engagement of the listener.
What characterizes ignoring in listening?
The listener completely ignores the message and the speaker.
This can lead to a breakdown in communication.
Define selective listening.
Listening to parts of a conversation while ignoring most of it.
This often occurs when the listener is looking for specific information.
What is attentive listening?
Listening to the speaker completely and attentively without ignoring any part of the speech.
It allows for critical examination and forming opinions.
What is empathetic listening?
Listening to understand the speaker’s world and viewpoint, regardless of agreement.
This type of listening can have a therapeutic effect.
List three benefits of active listening in professional interactions.
- Builds connections
- Increases trust
- Identifies and solves problems
Active listening enhances communication and collaboration.
What distinguishes active listening from passive listening?
Active listening is interactive and involves engagement; passive listening is mechanical and lacks absorption of information.
Active listeners provide feedback while passive listeners do not.
What are some barriers to good listening?
- Physical reasons
- Age and attitude
- Mental set
- Language issues
- Careless listening
These barriers can impede effective communication.
What are physical barriers to listening?
Inability to hear properly, noise, and distance.
These factors can significantly disrupt communication.
How can age and attitude affect listening?
Listeners may ignore messages based on their perception of the speaker’s relevance or interest.
This often leads to an attitudinal block.
What is a mental set in the context of listening?
A preconceived notion that influences how a listener interprets a speaker’s message.
This can lead to misunderstandings and incomplete communication.
How does language serve as a barrier to listening?
Language differences or unclear communication can hinder understanding.
Context-specific language can also create confusion.
What does careless listening entail?
Being physically present but mentally absent, often distracted by other tasks.
This behavior can frustrate speakers and disrupt communication.
Fill in the blank: Active listening is characterized by _______.
[response or reaction from the listener].
This indicates that the listener is engaged and understanding the speaker’s message.
True or False: Passive listening involves providing feedback to the speaker.
False
Passive listening does not include active engagement or feedback.
What is the difference between hearing and listening?
Listening makes communication meaningful, while hearing is merely the act of perceiving sound.
Listening requires active engagement and understanding, whereas hearing can occur passively.
What is a key characteristic of good listening?
Trying to understand the speaker’s perspective.
It is not necessary to agree with the speaker, but understanding their viewpoint is crucial.
What does ‘listening with the whole body’ entail?
Using body language, facial expressions, and eye contact to show attentiveness.
This feedback is vital for the speaker to gauge listener engagement.
True or False: A good listener judges the speaker’s talk prematurely.
False.
A good listener avoids premature judgments and seeks to understand the speaker’s feelings.
What does it mean to go beyond the words of the speaker?
Understanding the sentiment and context behind the speaker’s words.
It involves analyzing body language and the speaker’s attitude.
What is paraphrasing in the context of listening?
Restating the speaker’s information in different words to confirm understanding.
This helps the speaker focus on their own thoughts and allows for clarity.
Define active listening.
Being deeply engaged and attentive to what the speaker is saying, aiming to understand their perspective.
It requires more listening than talking.
What is the purpose of clarifying during a conversation?
To invite the speaker to elaborate and clarify any unclear points.
This ensures accurate understanding of the speaker’s message.
What is the function of reflecting in active listening?
Relaying what was said back to the speaker to show understanding of their feelings.
It enhances comprehension of both feelings and content.
What does summarizing help identify in a conversation?
Key ideas and feelings that are most important to the speaker.
It connects and integrates the main points discussed.
List three do’s of active listening.
- Listen more than you talk
- Let the speaker finish before responding
- Ask open-ended questions
List three don’ts of active listening.
- Dominate the conversation
- Interrupt
- Jump to conclusions
What is selective listening?
Listening to parts of the conversation while ignoring most of it.
This can lead to misunderstandings and poor communication.
What is attentive listening?
Listening completely and attentively without ignoring any part of the speech.
It ensures that the listener fully engages with the speaker.
Define empathetic listening.
Listening to understand the speaker’s world as they perceive it.
It involves entering the speaker’s frame of reference.
What are some barriers to good listening?
- Physical reasons
- Age and attitude
- Mental set
- Language
- Quality of listening
True or False: Understanding can bridge the gap between the speed of speaking and listening.
True.
The discrepancy in speed can lead to misunderstandings if not managed.
