Unit 304 Flashcards
1
Q
Give some examples of non-verbal communication
A
- Social Media
- Facial Expressions
- Braille
2
Q
Give some examples of verbal communication
A
- Language/accent
- Speech
- Tone
3
Q
Give some positive factors
A
- Eye Contact
- Trust
- Values/beliefs
4
Q
Give some negative factors
A
- Mistrust
- Sarcasm
- Prejudice/stereotypical attitudes
5
Q
Give some other influences/factors
A
- Level of understanding
- Cultural differences
- Self-esteem
6
Q
Give some factors people are aware of
A
- Language differences
- Stereotyping
- Physical environment
7
Q
Give some factors people are unaware of
A
- Values and beliefs
- Illness
- Power
8
Q
Name some barriers to communication
A
- Visually/hearing impaired
- Disabilities
- Speech disorders
9
Q
Name some strategies to overcome barriers
A
- Speech Disorder = use Makaton or images to show what info your trying to get across.
- Language = Have a translator to help translate important info.
- Hearing Impaired = use sign language
10
Q
Meeting communication needs
A
- Braille to support reading and writing.
- Communicating through sign language.
- Picture/story cards/symbols
11
Q
Intervention of a third party
A
- Independent advocate
- Personal assistant/direct carer
- Partner and/or family
12
Q
Specialist support, equipment and technologies
A
- Hearing Aids
- Glasses
- Text to speech software
13
Q
FIONAC
A
Formal justification of purpose Information transferred only when necessary Only the minimum required Need to know access controls All to understand their responsibilities Comply with and understand the law
