Unit 3 Test

Question 1

1. Which of the following is the main purpose of management:
   a. To obtain the needed resources
   b. To reach a specific level of productivity
   c. To accomplish the business’s goals
   d. To create a pleasant working atmosphere

Answer 1

c. To accomplish the business’s goals

Question 2

2. Why should managers know how to do the work of the workers they supervise?
   a. To coordinate employees’ efforts
   b. To establish a chain of command
   c. To create a team spirit among employees
   d. To have realistic expectations for workers

Answer 2

d. To have realistic expectations for workers

Question 3

3. Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business’s advertising budget. This is an example of the ______________ function of management.
   a. planning c. organizing
   b. directing d. controlling

Answer 3

a. planning

Question 4

4. What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes
   departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.
   a. Directing c. Planning
   b. Controlling d. Organizing

Answer 4

d. Organizing

Question 5

5. Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and
   assigns the new hires to a work area.
   a. Directing c. Staffing
   b. Controlling d. Planning

Answer 5

c. Staffing

Question 6

6. Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a 5% bonus.
   a. Directing c. Planning
   b. Controlling d. Organizing

Answer 6

a. Directing

Question 7

7. A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of
   management.
   a. planning c. organizing
   b. directing d. controlling

Answer 7

d. controlling

Question 8

8. A manager who helps an employee count the money in a cash drawer and prepare a bank
   deposit is demonstrating
   a. natural talent. c. creativity.
   b. technical skills. d. aggressive behavior.

Answer 8

b. technical skills.

Question 9

9. What must managers be able to do if they want employees to understand the business’s goals and be productive?
   a. Listen carefully. c. Ask questions.
   b. Communicate clearly. d. Obtain feedback.

Answer 9

b. Communicate clearly.

Question 10

10. A small-business manager who considers how a one-person reduction in office staff could
    impact the rest of his/her company is demonstrating
    a. technical skills. c. conceptual skills.
    b. interpersonal skills. d. job-knowledge skills.

Answer 10

c. conceptual skills.

Question 11

11. The people who work to produce goods and services are known as
    a. capital. c. human resources.
    b. raw materials. d. facilities.

Answer 11

c. human resources.

Question 12

12.Determine whether the following statement is true or false: Companies without an HR
department do not participate in HR management activities.
a. True; smaller companies have no need for HR management.
b. True; only HR managers can complete these activities.
c. False; in companies without HR departments, all employees participate
in HR management activities.
d. False; in companies without HR departments, other managers and supervisors
participate in HR management activities.

Answer 12

d. False; in companies without HR departments, other managers and supervisors
participate in HR management activities.

Question 13

13. The first task in the HR management activity of staffing is
    a. screening and selecting applicants. c. determining job descriptions.
    b. determining need. d. recruiting.

Answer 13

b. determining need.

Question 14

14. A job specification is an explanation of
    a. the skills, knowledge, and characteristics required for a job.
    b. the responsibilities and tasks associated with a job.
    c. where a job is located within the company’s facility.
    d. who manages the department where a job position is open.

Answer 14

a. the skills, knowledge, and characteristics required for a job.

Question 15

15. The part of staffing that involves seeking out and attracting qualified potential job candidates
    is called
    a. training. c. interviewing.
    b. on-boarding. d. recruiting.

Answer 15

d. recruiting.

Question 16

16. Which of the following is an on-boarding activity:
    a. Compliance c. Orientation
    b. Grievances d. Exit interviews

Answer 16

c. Orientation

Question 17

17. Which of the following is a purpose of an exit interview:
    a. To gauge employee attitudes about social issues
    b. To negotiate compensation and benefits
    c. To gain constructive suggestions for improvement
    d. To gather further insight into the competition

Answer 17

c. To gain constructive suggestions for improvement

Question 18

18. A commission or bonus is an example of a form of
    a. assistance program. c. benefit.
    b. compensation. d. employee contract.

Answer 18

b. compensation.

Question 19

19. In what way might an HR manager be involved in employee benefits?
    a. Determining eligibility and costs
    b. Selecting an employee’s personal plan options
    c. Collecting insurance payments from employees
    d. Choosing an employee’s vacation days

Answer 19

a. Determining eligibility and costs

Question 20

20. After a company’s training needs are determined, what is the next step in training and
    development?
    a. Managing employee performances
    b. Keeping records for personnel files
    c. Dismissing employees who are not up to standard
    d. Determining what training resources are available

Answer 20

d. Determining what training resources are available