Unit 3 Practice on User Setup Flashcards
A new hire at Ursa Major Solar has joined the customer service team to interact with customers and handle cases. This user needs access to the Service Console to manage the cases and customer information.
What should an administrator do to assign a Service Cloud user license to a new user?
ENABLE SERVICE CLOUD USER ON THE USER RECORD DETAIL PAGE.
Ursa Major Solar, a medium-size, Southwest-based supplier of solar components and systems, is growing internationally. An administrator receives details of a new hire in the Tokyo office who requires access to the Salesforce organization.
Which two requirements should the administrator consider when creating a new user in a production Salesforce org? (Choose two answers.)
USERNAMES MUST BE UNIQUE ACROSS ALL PRODUCTION SALESFORCE ORGS.
USERNAMES MUST BE IN THE FORM OF AN EMAIL ADDRESS.
A new employee is trying to login to Salesforce, but is having trouble and getting login error messages. He reaches out to the Salesforce admin for help.
What should the administrator do first to troubleshoot login error messages?
CHECK THE USER’S LOGIN HISTORY RELATED LIST ON THE USER RECORD.
The administrator is notified that one of Ursa Major Solar’s employees is going on leave for a few weeks. Ursa Major Solar does not want the employee logging in to Salesforce while on leave.
What should the administrator do to prevent a user from logging into Salesforce temporarily?
FREEZE THE USER’S ACCOUNT.
The administrator is asked to deactivate the Salesforce user account for an employee who has recently left the company.
When a user account is deactivated, what happens to the associated license?
THE LICENSE BECOMES AVAILABLE FOR REASSIGNMENT.
What are two reasons a user cannot be deactivated?
The user is the recipient of workflow email alerts.
The user is a customer community administrator.
User License
A user license determines the baseline of features that the user can access.
Every user must have exactly one user license.
You assign user permissions for data access through a profile and optionally one or more permission sets.
Permission Set
A permission set is a collection of settings and permissions that give users access to various tools and functions.
The settings and permissions in permission sets are also found in profiles, but permission sets extend users’ functional access without changing their profiles.
Profiles
Profiles define how users access objects and data, and what they can do within the application.
When you create users, you assign a profile to each one.
