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Salesforce Admin Certification > ADX Course questions > Flashcards

ADX Course questions Flashcards

1
Q
  1. What component in Salesforce is similar to a table of data?

A. Record
B. Field
C. App
D. Object

A

D. Object

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2
Q
  1. Which standard objects have a relationship with the Account object? select 2

A. Campaign
B. Opportunity
C. Contact
D. Lead

A

B. Opp

C. Contact

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3
Q
  1. How does a user navigate from an account record to a related contact record?

A.Lookup Field
B.Related List
C.List View
D.App Menu

A

B. Related List

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4
Q
  1. What options are available from the Help & Training portal?
    Select 2 answers

A. Take Training
B. Add a Custom Object
C. Add Users
D. Contact Support

A

A. Take Training

D. COntact Support

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5
Q
  1. Where can an administrator change the organization name and address, default locale, default language, and default time zone?

A. Company Information
B. Organization-Wide Settings
C. Business Hours
D. Language Settings

A

A. Company Information

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6
Q
  1. Which user interface settings must be enabled to allow users to edit records directly from a list view, without navigating away from the page?
    Select 2 answers

A. Enable Inline Editing
B. Enable Printable View Lists
C. Enable Enhanced Profile List Views
D. Enable Enhanced Lists

A

A. Enable Inline Editing

D. Enable Enhanced Lists

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7
Q
  1. What is a capability of Chatter?
    Select 2 answers

A. People can see Chatter feed updates on records they follow
B. Customers can add posts to a public Chatter group
C. All users can enable objects and fields for feed tracking
D. People can @mention other people in a Chatter post.

A

A. People can see Chatter feed updates on records they follow
D. People can @mention other people in a Chatter post.

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8
Q
  1. Where can a user view the completed tasks and past events for an opportunity?
    Select 2 answers

A. Activities tab
B. Open Activities related list on the opportunity record
C. Activity History related list on the opportunity record
D. Activity reports

A

C. Activity History related list on the opportunity record

D. Activity reports

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9
Q
  1. What is determined by the user’s profile?
    Select 2 answers

A.Which tabs and apps are visible in the user interface
B.Which currencies are available to users
C.What users can do with records of a particular object
D.Which individual records users can view and edit

A

A.Which tabs and apps are visible in the user interface

C.What users can do with records of a particular object

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10
Q
  1. What tasks can be performed by a user who is assigned to the standard System Administrator profile?
    Select 2 answers

A.Access a log of records a user has viewed
B.Create and assign custom profiles to users
C.Reset user passwords
D.Delete user records

A

B.Create and assign custom profiles to users

C.Reset user passwords

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11
Q
  1. When creating a new user, what information is captured on the user record?
    Select 2 answers

A.Profile assigned to the user
B.List of apps that the user can access
C.Name, email address, and username of the user
D.User interface settings that can be enabled for the user

A

A.Profile assigned to the user

C.Name, email address, and username of the user

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12
Q
  1. A user receives an error message when attempting to log in to Salesforce. What is the first step an administrator should take to troubleshoot the problem?

A.Change the login IP ranges
B.Reset the password
C.Unlock the user
D. View the login history

A

D. View the login history

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13
Q
  1. Support users at AW Computing can view, create, and edit accounts. However, the management team does not want support users to delete accounts in the organization. How can an administrator meet this requirement?

A.Assign the Standard User profile to support users
B.Assign the Read Only profile to support users
C.Create a custom profile that has the View All permission enabled for the account object and assign the custom profile to support users.
D.Create a custom profile that has the Delete permission disabled for the account object and assign the custom profile to support users.

A

D.Create a custom profile that has the Delete permission disabled for the account object and assign the custom profile to support users.

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14
Q
  1. An administrator is receiving a high volume of calls because users cannot log in to Salesforce. The administrator checks the Login History and notices that most users have a status of Password Lockout. What Password Policy settings can an administrator change to empower users to manage their lockout?
    Select 2 answers

A. Maximum invalid login attempts
B. Lockout effective period
C. User passwords expire in
D. Enforce password history

A

A. Maximum invalid login attempts

B. Lockout effective period

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15
Q
  1. What does Salesforce authenticate before allowing a user to log in through the user interface?
    Select 2 answers

A. Whether the user’s profile is API enabled
B. Whether the organization has trusted IP addresses
C. Whether the user’s profile has login hour restrictions
D. Whether the user’s role has login IP range restrictions

A

B. Whether the organization has trusted IP addresses

C. Whether the user’s profile has login hour restrictions

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16
Q
  1. What feature sets the default level of access users have to records they do not own, in each object?

A. Sharing rules
B. Organization-wide defaults
C. Role hierarchy
D. Manual Sharing

A

B. Organization-wide defaults

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17
Q
  1. At AW Computing, the organization-wide default for cases is set to Private. The management team wants several product specialists to assist with all cases that have been escalated. Only these product specialists need the ability to view and update all escalated cases. How can an administrator meet this requirement?

A. Create an ownership-based sharing rule for cases that gives read/write access to a role.
B. Change the organization-wide default for cases to Public Read/Write
C. Create a criteria-based sharing rule for cases that gives read/write access to a public group
D. Create a new product specialist role in the role hierarchy which is above the VP of Services role.

A

C. Create a criteria-based sharing rule for cases that gives read/write access to a public group

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18
Q
  1. What does field-level security control?

A. Which fields are automatically generated by the system
B. Which fields users can view and edit based on their profile
C. Which fields are required on the user interface
D. Which fields are encrypted to users based on their profile

A

B. Which fields users can view and edit based on their profile

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19
Q
  1. In AW Computing, product managers do not have access to opportunities. How can a system administrator grant them access to opportunities if the product managers are assisting with a specific deal?

A. Add the product managers to the account teams for specific accounts
B. Add the product managers to the opportunity teams for specific opportunities
C. Add the product managers to a public group associated with specific opportunities
D. Add the product managers to the role above sales reps in the role hierarchy.

A

B. Add the product managers to the opportunity teams for specific opportunities

20
Q

6 How can the system administrator give the executive assistant the ability to view, edit, and transfer ownership of all records, but not allow her to delete the records?

A. Create a sharing rule for each object that gives Read/Write access for all records to the executive assistant, and assign her to the highest role in the role hierarchy.
B. Change the organization-wide default for all objects to Public Read Only
C. Assign the System Administrator profile to the executive assistant
D. Assign the executive assistant the highest role in the role hierarchy and a custom profile with the Delete object permission disabled for all objects.

A

D. Assign the executive assistant the highest role in the role hierarchy and a custom profile with the Delete object permission disabled for all objects.

21
Q
  1. Support agents at AW Computing need to track the product type and series when creating cases. How can an administrator ensure that the product type selected determines the values available for the series?

A. Create the series field as a controlling picklist and the product type field as a dependent picklist
B. Create the product type field as a controlling picklist and the series field as a dependent picklist.
C. Create a lookup field from the product type object to the series object
D. Create a multi-select picklist field that includes both product types and series.

A

B. Create the product type field as a controlling picklist and the series field as a dependent picklist.

22
Q
  1. What automatically occurs when a custom field is deleted?
    Select 2 answers

A.The field is removed from the associate page layouts
B.The field values are archived in the setup audit trail
C.All field data is deleted
D.The field is removed from the associated workflow rules

A

A.The field is removed from the associate page layouts

C.All field data is deleted

23
Q
  1. AW Computing populates the Industry field on each account record. The sales team wants the industry information displayed on related opportunity records and updated when the value is updated on the account record. How can an administrator meet this requirement?

A.Create a lookup field on the opportunity
B.Create a cross-object formula field on the account
C.Create a roll-up summary field on the account
D.Create a cross-object formula field on the opportunity

A

D.Create a cross-object formula field on the opportunity

24
Q
  1. An administrator at AW Computing created custom fields on the Opportunity object for Discount Percentage and Amount after Discount. The sales team wants these fields to be grouped together on the opportunity record. How can an administrator meet this requirement?

A.Create a new related list on the opportunity page layout and add the custom fields to the related list
B.Create a new business process for opportunities that contains the custom fields
C.Create a new section on the opportunity page layout and add the custom fields to the section
D.Create a new record type for opportunities that contains the custom fields

A

C.Create a new section on the opportunity page layout and add the custom fields to the section

25
Q
  1. The support team at AW Computing wants two different business processes for cases: one for tracking feature requests and one for tracking customer support issues. Each process needs to have a different set of case statuses. How can an administrator meet this requirement?

A. Create one record type and support process for feature requests and another record type and support process for customer support issues
B. Create one page layout that has the case status picklist values for feature requests and another page layout that has the case status picklist values for customer support issues.
C. Change the field-level security for the case status field to display the picklist values for either feature request cases or customer support cases
D. Build a validation rule that prevents users from selecting the wrong case statuses when creating a feature request or customer support case

A

A. Create one record type and support process for feature requests and another record type and support process for customer support issues

26
Q
  1. An administrator created a validation rule to ensure that users do not change the Close Date of an opportunity to a day in the past. What happens when a users tries to save an opportunity that has a Close Date from last month?
    Select 2 answers

A.The validation failure is logged on the field history tracking related list.
B.The error message defined in the validation rule displays on the record.
C.The record will not save.
D.The user receives an email with the reason the validation rule failed.

A

B.The error message defined in the validation rule displays on the record.
C.The record will not save.

27
Q
  1. When importing records using the Data Import Wizard, what conditions will cause a record to not be imported?
    Select 2 answers

A.The value of a field doesn’t meet the data validation criteria
B.The import file does not contain the Salesforce ID
C.A universally required field is left blank
D.The format of all date fields matches the format of date fields specified in the locale setting of your org

A

A.The value of a field doesn’t meet the data validation criteria
C.A universally required field is left blank

28
Q
  1. What are the benefits of using the Data Import Wizard to import data into Salesforce?
    Select 2 answers

A.Import greater than 50,000 records
B.Choose whether or not to trigger workflow rules
C.Prevent duplicate records from entering the system
D.Load data for all standard and custom objects

A

B.Choose whether or not to trigger workflow rules

C.Prevent duplicate records from entering the system

29
Q
  1. Why would a user choose Data Loader/Dataloader.io instead of the Data Import Wizard?
    Select 2 answers

A.Export or delete data
B.Choose whether or not to run data validation rules
C.Import lead records and prevent duplicate records
D.Save file mappings for later use

A

A.Export or delete data

D.Save file mappings for later use

30
Q
  1. How can an administrator prevent a former employee from logging in to the company’s Salesforce organization and free up a user license?

A.Delete the user record
B.Overwrite the user record
C.Freeze the user record
D.Deactivate the user record

A

D.Deactivate the user record

31
Q
  1. What feature provides an automated way to obtain a complete set of Salesforce data for archiving?
    Select 2 answers

A.Data Import Wizard
B.Data export service
C.Data loader/dataloader.io
D.Reports

A

B.Data export service

C.Data loader/dataloader.io

32
Q
  1. An administrator at AW Computing incorrectly imported a set of records into Salesforce. Which tools can the administrator use to remove the records from Salesforce?
    Select 2 answers

A.Salesforce roll-back
B.Data Loader/dataloader.io
C.Mass delete records
D.Data Import Wizard

A

B.Data Loader/dataloader.io

C.Mass delete records

33
Q
  1. What report format allows you to show up to four levels of grouping in a grid?

A.Tabular
B.Summary
C.Matrix
D.Joined

A

C.Matrix

34
Q
  1. How can an administrator limit the data in a report to only show accounts where the annual revenue is greater than 6 million dollars?

A.Sort by the Annual Revenue field
B.Summarize the report by the Annual Revenue field
C.Group the report by the Annual Revenue field
D.Filter the report by the Annual Revenue field

A

D.Filter the report by the Annual Revenue field

35
Q
  1. Which chart type can an administrator use to compare opportunity amounts by rep and then by stage?

A.Gauge
B.Funnel
C.Stacked bar chart
D.Donut

A

C.Stacked bar chart

36
Q
  1. What types of dashboard components display the grand totals from the bottom of a report?
    Select 2 answers

A.Line
B.Gauge
C.Metric
D.Chart

A

B.Gauge

C.Metric

37
Q
  1. What is determined by the running user of the dashboard?

A.What data viewers of the dashboard will see
B.Which users can access the dashboard
C.Which users can access the source report for the dashboard
D.Which users can refresh the dashboard

A

A.What data viewers of the dashboard will see

38
Q
  1. AW Computing uses a private sharing model for opportunities. What opportunities will a sales rep see when he drills down to an opportunity source report from a dashboard component?

A.Only opportunities that the running user of the dashboard can access.
B.Only opportunities that the sales rep can access.
C.Only opportunities that the running user of the report can access.
D.All opportunities in the organization.

A

B.Only opportunities that the sales rep can access.

39
Q
  1. What options are available when setting the evaluation criteria for a workflow rule?
    Select 2 answers

A.Created, and any time it’s edited to no longer meet criteria
B.Created
C.Created, and any time it’s edited to subsequently meet criteria
D.Deleted

A

B.Created

C.Created, and any time it’s edited to subsequently meet criteria

40
Q
  1. A workflow rule contains an action that sends a task to a role called Global Sales Managers, which includes multiple users. When the workflow rule is triggered, to whom will the task be assigned?

A.All users in the Global Sales Manager role
B.The owner of the record that triggered the workflow rule.
C.A single user in the Global Sales Managers role.
D.The default workflow user.

A

B.The owner of the record that triggered the workflow rule.

41
Q
  1. AW Computing wants the account owner to be notified when a high-priority case is created for an account. How can an administrator accomplish this?

A.Create a workflow rule to send an email alert to the account owner.
B.Enable field history tracking to send an email alert to the account owner.
C.Create an escalation rule to notify the account owner.
D.Create an auto-response rule to send an email alert to the account owner.

A

A.Create a workflow rule to send an email alert to the account owner.

42
Q
  1. When a lead is converted by a user, which records are automatically created to store the information from the lead record?
    Select 2 answers

A.Account
B.Contact
C.Product
D.Case

A

A.Account

B.Contact

43
Q
  1. AW Computing wants to automate leads using a web-to-lead form. When a potential customer submits the form, the submitter should receive a customized email based on the lead source. How can an administrator meet this requirement?

A.Map custom fields on the Lead object to custom fields on the Contact object.
B.Create assignment rules that email the submitter based on the lead source.
C.Create auto-response rules that send a different email for each lead source
D.Create a workflow rule that uses different email alerts for each lead source.

A

C.Create auto-response rules that send a different email for each lead source

44
Q
  1. The marketing team at AW Computing creates and distributes leads to different regional sales groups for qualification. How can an administrator automate this process?

A.Create a queue for the marketing team and a workflow alert to notify the team each time a lead is assigned to the queue.
B.Create a queue for each regional group and a validation rule to enforce that the leads are assigned to correct group
C.Create a default sales team for each regional group and a lead assignment rule to route leads to the default sales team.
D.Create a queue for each regional group and a lead assignment rule to route leads to the queues.

A

D.Create a queue for each regional group and a lead assignment rule to route leads to the queues.

45
Q
  1. What section of the Salesforce Console for Service and Case Feed allows users to get up to speed quickly on the details of a case?

A.Interaction Log
B.Publisher
C.Highlights Panel
D.Chatter Feed

A

C.Highlights Panel

46
Q
  1. The support team at AW Computing wants to change ownership of high-priority cases that have not been resolved after 3 hours. These cases should be owned by Tier 2 agents. How can an administrator meet this requirement?

A.Create a public group and an auto-response rule.
B.Create a public group and a workflow rule.
C.Create case queue and an assignment rule.
D.Create a case queue and an escalation rule.

A

D.Create a case queue and an escalation rule.

47
Q
  1. What are the capabilities of email-to-case?
    Select 2 answers

A.Triggers assignment rules, escalation rules, and workflow rules.
B.Automatically associates customer email replies with the case.
C.Uses the company’s email address to associate an account with the case.
D.Automatically populates case fields based on data the customer enters on the website.

A

A.Triggers assignment rules, escalation rules, and workflow rules.
B.Automatically associates customer email replies with the case.

Salesforce Admin Certification (10 decks)

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