Unit 3 - People

Question 1

What is the job of Human Resources

Answer 1

Ensure the employees of the business can do their job effectively
They’re involved with anything related to people

Question 2

What are benefits of having effective HR

Answer 2

• add value through expertise
• control labour costs
• motivate employees
• identify and develop leaders

Question 3

What are the objectives of HR

Answer 3

• ensures the business has the right number of staff with the correct skills
• ensuring employees feel engaged and involved
• providing adequate training
• identifying and developing talent within the business

Question 4

What is an organisational structure

Answer 4

Shows how employees are organised in a business

Question 5

What is span of control

Answer 5

The number of subordinates a manager is supervising

Question 6

What is chain of command

Answer 6

The route which messages are passed

Question 7

What are the 2 types business structure

Answer 7

Tall/hierarchical structure
Flat structure

Question 8

What are the pros of tall structures

Answer 8

Opportunities for promotion
Narrow span of control
Easy to spot areas for development

Question 9

What are the cons of tall structures

Answer 9

Less team feeling
Decision making takes longer
Messages can get distorted

Question 10

What are the pros of flat structures

Answer 10

Team feeling
More creativity

Question 11

What are the cons of flat structures

Answer 11

More likely to be disorganised
More work delegated- more mistakes

Question 12

What is a centralised structure

Answer 12

Where the head office makes all decisions about how a business is run, local branch managers have little power

Question 13

What is a decentralised structure

Answer 13

Managers in local branches are given more decision making power

Question 14

What are the pros of centralised structures

Answer 14

• decision making and communication
• vision of whole organisation is clear

Question 15

What are the pros of decentralised structures

Answer 15

• promotes creativity/new ideas
• more delegation - more power - more motivation
• job satisfaction- people feel involved

Question 16

What are the cons of centralised structures

Answer 16

• stops creativity
• less motivation
• less delegation
• loss of job satisfaction

Question 17

What are the cons of decentralised structures

Answer 17

• Slower coms
• organisation vision is less clear

Question 18

What are the 6 types of worker

Answer 18

• full time
• part time
• working from home
• permanent contact
• temporary contact
• self employed

Question 19

What is a freelance

Answer 19

Someone who is self employed and not committed to one business that is a specialist

Question 20

What are pros and cons of hiring full time staff

Answer 20

Pro - committed/ motivated
Con - costly

Question 21

What are pros and cons of hiring freelancers

Answer 21

Pro - cheaper and flexible
Con - less loyal/motivated

Question 22

What are the benefits of flexible working

Answer 22

• lower costs - no work space needed what is the
• flexible working - less absences

Question 23

What is the role of the CEO

Answer 23

Responsible for the direction and success/failure of a business

Question 24

What does CEO stand for

Answer 24

Chief executive officer

Question 25

What is the role of directors

Answer 25

In charge of the functions/geographical areas that of business has

Question 26

What is the role of managers

Answer 26

Concerned with the day-to-day running of their departments

Question 27

What is the role of supervisors

Answer 27

In charge of a selected group of operatives within a department

Question 28

What is the role of assistants/operatives

Answer 28

Carry out instructions from their supervisor/manager

Question 29

What is communication

Answer 29

The process of exchanging information between a sender and receiver

Question 30

What are 7 ways of communication in a business

Answer 30

- letter - e-mail - text - phone - meeting/presentation - social media - website

Question 31

What are the impacts of insufficient or excessive communication

Answer 31

- number of mistakes made - customer service - motivation - brand reputation

Question 32

What are some barriers to communication

Answer 32

- jargon ( technical terms ) - accent/language - poor fonts - speaking too fast /slow

Question 33

What are reasons for businesses to recruit

Answer 33

- keep up with sales - promotion of staff - sickness cover - maternity/paternity cover - increased sales

Question 34

What is a person specification

Answer 34

Describes the qualities and skills which are needed in a person

Question 35

Pros of internal recruitment

Answer 35

- cheaper - faster - motivation - already know how the business works

Question 36

What are financial methods of motivation

Answer 36

- pay - bonus - profit share

Question 37

What are non financial methods to motivation

Answer 37

- praise - award schemes - job enrichment - job enlargement - job rotation

Question 38

Benefits of training employees

Answer 38

- improve production - motivation and retention - combat skill shortages - competitive advantage

Question 39

What are the 2 types of training

Answer 39

- on the job - off the job

Question 40

Pros of off the job training

Answer 40

- provided by industry experts and specialists - may offer qualification - trainers trained to train - workers feel valued

Question 41

Cons of off the job training

Answer 41

- more expensive - business lose productivity - time consuming - employees fall to see link to job

Question 42

Pros of on the job training

Answer 42

- cheaper - learning put to use immediately - shows how skills are relevant - specific training for the job

Question 43

Cons of on the job training

Answer 43

- workers could pass on bad habits - reduces efficiency of employee - mistakes could be costly

Question 44

Retention rate equation

Answer 44

(No. of employees staying/total no. of employees)*100

Question 45

What is legislation

Answer 45

Laws set by the government

Question 46

What does the equalities act 2010 prevent

Answer 46

Discrimination, harassment, and victimisation based on: - age - disability - gender reassignment - marriage/civil partnership - pregnancy/maternity - race - religion/belief - sex - sexual orientation

Question 47

What is a contract

Answer 47

An agreement is an agreement that sets out employees: - employment conditions - rights - responsibilities - duties

Question 48

What is the minimum number of days of payed holidays

Answer 48

28 days

Question 49

What is the working time directive/ working time regulation

Answer 49

The uk law states you shouldn’t work more than 48 hours a week

Question 50

What are exceptions to the working time regulation

Answer 50

- 24 hours staffing - armed forces/ emergency services/ police - security/surveillance - domestic servant - sea-fisherman - business owner