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Adult Roles > Unit 3- Communication > Flashcards

Unit 3- Communication Flashcards

1
Q

3 keys to effective communication:

A

Looking
Listening
Responding

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2
Q

Superficial

A

Small talk
Makes up the majority of out communication
Weakens the stability of any relationship and it will not last

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3
Q

Personal

A

Involves opening up and talking about your feelings, beliefs, and opinions that mean something to you
Sharing your personal qualities
Influences and strengthens relationships

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4
Q

Validating

A

Reinforces other people’s personal qualities and feelings about themselves by first excepting their feelings, second understanding them and third nurturing them.
Complementing others.
Shows an understanding and strengthens relationship

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5
Q

Touch oriented

A

Wants/needs: hugging, holding hands,physically close

how to please: high-fives, knuckles, hugs

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6
Q

Verbal oriented

A

Wants/needs: sharing one’s feelings, listening, heart to heart talks, caring words, meaningful discussions
how to please: going on a walk

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7
Q

Task oriented

A

Wants/needs: achievement, accomplishment, hard work, status, things
how to please: we wards for hard work

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8
Q

What percent of communication is nonverbal

A

55%

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9
Q

Two examples of nonverbal communication behavior clues

A

Leaning head on hand or fidgeting shows that the subject is bored

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10
Q

What are the six functions of nonverbal communication

A

Repeat, substitute, complementing, accent,regulate, contradict

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11
Q

Intimate zone

A

Distance: 18 inches description: reserved for only close friends and relatives

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12
Q

Personal zone

A

Distance: 18 inches – 4 feet
description: 2–1/2 feet for casual conversation but contacts in this zone are reasonably close but less personal

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13
Q

Social zone

A

Distance: 4–12 feet description: for parties and family gatherings and for friends and casual acquaintances

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14
Q

Public zone

A

Distance: 12 feet or more description: speakers in their audiences, used in classrooms

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15
Q

Speaking out of turn

A

Interrupting

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16
Q

Accusing someone instead of trying to find out who is at fault

A

Blaming

17
Q

These are arguments that never end. Issues are brought up that are old and have nothing to do with what is happening now

A

Endless fighting

18
Q

Involves name-calling, belittling comments, and insulting remarks that sensitive subjects. Sarcasm is another form.

A

Character assassination

19
Q

When you involve outsiders in your personal relationships and quarrels

A

Calling in reinforcements

20
Q

Backing away from the communication and avoiding conversation. She was hurt, rejection, fear, neglect, or anger.

A

Withdrawal

21
Q

A person refusing to admit any wrong doing and having a need to be right.

A

Need to be right

22
Q

A non-threatening message me that states the thoughts and feelings the speaker is having at the time of communication. The information belongs to the speaker and is about the speaker.

A

I message

23
Q

Meaning what you say and saying what you mean

A

Clarity

24
Q

Repeating what was said to make sure you heard the speaker correctly

A

Clarifying

25
Q

Select a good time on the right time to do your important communicating

A

Timing

26
Q

Collecting more information to show that you are really listening and trying to understand

A

Asking questions

27
Q

When the listener mirrors back the thoughts and or feelings speaker is experiencing and helps the speaker feel like they are being hear

A

Reflective listening

28
Q

Respect the other person’s point of view even if it is different than yours and allowing them to express their feelings.

A

Respect consideration

29
Q

Not becoming so emotional that it affects our ability to communicate effectively. Anger is a roadblock to communication

A

Avoid anger

30
Q

Turning a negative communication into a positive

A

Reframing

31
Q

Showing appreciation for what was shared or done. It increases their self worth. Collecting information used to help the speaker feel like they are trying to be understood

A

Validate

32
Q

Steps to problem-solving

A
  1. preparation
  2. identify
  3. brainstorm
  4. Evaluate
  5. Decide
  6. implement
  7. follow up
33
Q

The process of exchanging thoughts messages or information between two or more people

A

Communication

Adult Roles (5 decks)

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