Unit 3 AOS 2 Flashcards
human resource management
the effective management of the formal relationship between the employer and employees
motivation
the individual, internal process that directs / energises / sustains a person’s behaviour
hierarchy of needs
motivational theory that suggests there is a sequence of human needs (5 steps) and that once a need has been achieve, it becomes obsolete as a motivating factor
physiological (Maslow’s hierarchy)
most basic human needs
safety (Maslow’s hierarchy)
need for safety / stability
social (Maslow’s hierarchy)
need for love / belonging / inclusion / strong relationships / sense of connection / etc
esteem (Maslow’s hierarchy)
need for self-esteem / power / control / recognition / respect / achievement / etc
self-actualisation (Maslow’s hierarchy)
need for development / creativity / growth / fulfilment / achieving one’s potential / etc
goal setting theory
proposes that employees are motivated by clear / specific / challenging goals, as well as appropriate feedback regarding the achievement of the goals
four drive theory
provides interpretation of human behaviour that covers all our emotions and motivations, and is firmly planted in our evolutionary past (hard-wired in the brains of all humans)
extrinsic reward
tangible / physical reward given to someone for achieving something
intrinsic reward
intangible reward that comes from withing the person achieving success / performing well
performance related pay
monetary compensation provided to employees relative to how their performance is assessed according to set standards
career advancement
assignment of more responsibilities / authority to employees or the promotion of employees
investment in training
direction of finances / time into the teaching of skills to employees
support strategies
assistance or services provided by the business to help employees cope with difficulties that may impede their work performance
sanction strategies
form of penalty / discipline imposed on an employee for poor performance
training
process of teaching staff how to do their job more efficiently / effectively by boosting their knowledge / skills
on-the-job training
process of developing employee’s skills / abilities within the workplace, often while they are performing their job
off-the-job training
process of improving employee’s skills / abilities away from the workplace
performance management strategies
a focus on improving both business and individual performance through relating business performance objectives to individual employee performance objectives
management by objectives
process by which a manager and an employee agree on a set of goals, with these goals all contributing to the objectives of a business
